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TUI fly Belgium (formerly Jetairfly)


1,786 Reviews
Headquarters: Brussels Airport Zaventem, Belgium, Hannover, Lower Saxony Germany +32-70220000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,786 Reviews from our TripAdvisor Community

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1,786 reviews from our community

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Showing 163: English reviews
Level 1 Contributor
4 reviews
Reviewed 6 days ago
NEW

Due to a technical error, our outbound flight was delayed but I don't see any harm in fixing a technical error before departing. The staff was friendly and tried to make us feel as comfortable as possible. The price was very good. But most of all, I like travelling from small airports where there is almost no stress.

Europe Economy Ostend - Tenerife
Helpful?
Thank Marcel G
Dorchester, United Kingdom
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Flight was delayed by nearly an hour going out and then delayed again commig back by 2 hours. The pilot did opologise but did not say what the problem was, I hate delays and ques with a vengeance as they are caused by idiots! However the inflight food was fantastic and better than most restaurants and that's saying something.

International Economy London - Orlando
Helpful?
Thank earthxxx
Myrtle Beach, Sc
Level 6 Contributor
261 reviews
82 helpful votes
Reviewed 2 weeks ago

The small cost of premium vs coach is a great value especially if you big guy like me. They have great food and stella beer on board.

International Premium Economy Miami - Brussels
Helpful?
Thank Ken2fortax
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 2 weeks ago

The worse flight experience in my entire life !!! Flight Canceled TWICE and stuck for more than 24 hours !!! After being stuck in Nador's airport for hours with barely no information from the employees at the airport after we all checked-in, we had to pick our luggage back and go to the hotel in a total chaos in terms...

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International Economy Nador - Brussels

Helpful?
Thank Ekrame E
2 reviews
Reviewed 2 weeks ago via mobile

Due to some unfortunate events, me and my partner had to travel to Brussels to catch a flight to Punta cana so we could start our holiday. However, the past few holidays I have been on I have had the pleasure of flying with Emirates and Virgin Atlantic because of this I believe some of the features on their planes...

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International Economy Brussels - Punta Cana

Helpful?
Thank Katie S
Sarajevo, Bosnia and Herzegovina
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 3 weeks ago

I had a great experience with this company. Our flight was on time, we got to our destination even a few minutes early. Flight attendants were helpful and really nice. I high recommend this airline.

Europe Economy Sarajevo - Brussels
Helpful?
Thank Indira2503
Santo Domingo, Dominican Republic
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed 17 October 2017

I will try to be as objective as possible with this review. I chose to travel with TUI because of the price and because of the recommendation of a co worker. From Santo Domingo we don't have many options that travel directly to Europe and most of them are exorbitantly expensive. Even though the flight makes a quick lay over...

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International Economy Santo Domingo - Brussels

Helpful?
1 Thank raylreyesf
1 review
Reviewed 17 October 2017

They modified our flight,put it at the middle of the night.Choose Ryanair and go to Charleroi, it is more safe.

Europe Economy Thessaloniki - Brussels
Helpful?
Thank Stratos G
Maastricht, The Netherlands
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 13 October 2017 via mobile

When you fly with really low budget airlines, you might expect this. But at this point, these airlines provide much more for less. With TuiFly: - Check in 24 hours before, with no (free) seat selection. Other companies: - Check in 72 hours before, with free seat selection. TuiFly: - Automatically assigns seats. You might not sit together, even when...

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Europe Economy Las Palmas de Gran Canaria - Liege

Helpful?
Thank Mibrama
Level 2 Contributor
5 reviews
Reviewed 5 October 2017

Smooth flight, friendly personel. We had to wait for the co-pilot to get on board. This took about 30 to 45 minutes, but nobody made a problem about it. As it was an early flight, we didn't mind.

Europe Economy Brussels - Naples
Helpful?
Thank Rik M
See travel tips for airlines
“Holiday already starts at airport Ostend. No need to wait until arrival in destination”
, 16 Nov 2017 | Read review
“premium comfort is worth the $$”
Ken2fortax, 8 Nov 2017 | Read review
“If its your first time flying with TUI please review online or ask a friend every step of the process of traveling with them.”
raylreyesf, 17 Oct 2017 | Read review
“Watch out with overweight of baggage because you pay per kg over and not one flat fee. Can become expensive.”
J7341QFpatriciaj, 3 Oct 2017 | Read review
“If you are on a real budget and don't mind feeling like a cow in a heard this is the airline for you.”
scotty86585, 3 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About TUI fly Belgium (formerly Jetairfly)
Previously known as Jetairfly until October 19, 2016, now known as TUI fly (TB) operates from a hub at Brussels Airport (BRU). It has also designated Antwerp International Airport (ANR), Brussels South Charleroi Airport (CRL), Liège Airport (LGG) and Ostend-Bruges International Airport (OST) as focus cities. The airline was founded in 2003 as TUI Airlines Belgium, and remains part of the TUI Airlines alliance. The airline has scheduled service to about 100 destinations in Europe, Africa, Asia, North America and the Caribbean. Its fleet of 21 aircraft includes 16 Boeing 737 variants, one Boeing 767-300 ER, one Boeing 787-8 and three Embraer 190 planes.
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