Thank you for your review! We're pleased to hear you had an amazing experience and can't wait to fly with you again! 😀

Thank you so much! We're so glad you had a great time, we loved having you! ❤️

Hi Kevin, thank you for your review, we really appreciate you taking the time to write. The briefing can seem time consuming, but we can assure you it's for our flyers' benefit as health & safety is our top priority. Other flyers likely had added on extra time, which is always an option. We offer a completely unique experience that perfectly replicates the sensation of free-fall, without having to do a real skydive. iFLY is an incredibly unique venue; a multimillion pound facility with highly trained instructors, so it does have its overheads, unfortunately. However, if you are keen to save money, we do always have great offers on: https://bit.ly/3AWxhTT We will take your comments about facilities for guests onboard. Thank you again, team iFLY

Thank you for taking the time to leave us this review, we're glad you found the instruction to be good and our team to be friendly, but we are sorry to hear how you feel about the rest. We try to be as transparent as possible when it comes to the flight times, but the whole experience should last for around an hour. In terms of flight time, as you say, typically each flight lasts for approximately 50-60 seconds which, when compared to a real tandem skydive is actually 10-20 seconds longer free fall, so it's longer flight time for a fraction of the cost, equating to excellent value for money. We can only apologise if we missed the high flight for your daughter, that really is a shame. We do need to add a surcharge for the high flight as our team require extensive additional training, as well as the tunnel requiring stronger wind speeds, so we need to cover these overheads, as not every flyer wants this optional extra, so we aren't able to include it as standard. After the flight, we are able to offer exclusive discounts for further flight time, we want to ensure that those wishing to return can do so at the best prices before they leave, so we are sorry if this came across as a hard sell, we definitely appreciate the feedback and will look to review how we go about this in future. We have tunnels in Milton Keynes, Basingstoke and one soon opening in London, so if any of these are closer to where you are based, perhaps you will be able to give those a try next time? We do hope to see you at an iFLY again soon.

Hi Vicky, thank you for taking the time to write this review- we really appreciate it and we will take your feedback on board 🙂 We are grateful for all of our flyers, whether they are amateurs or pros and you will never be an inconvenience to us! The High Flight is an optional extra and the instructors will only do this for you if you agree to do so. We look forward to seeing you all when you return! Thanks again, team iFLY

Thank you for the great review, we're so glad to hear your whole party had a good time, it's definitely an ideal birthday party idea for sure. With regards to the high flight, we do charge extra for this as it is an optional add-on that not all our flyers take us up on. The instructors need to undergo extensive additional training for this and increased wind power so we are unable to offer this as standard on all flights, hopefully that explains it a bit and doesn't deter you from returning? There are some excellent packages with high flights included, so it's definitely work a look at the return flyer section on our website. Team iFLY

We were delighted to read your wonderful review - thanks so much for taking the time to share it. Ellie will be delighted to read your comments too. It just goes to show that iFLY is for anyone (ages 3 - 103). ANYONE can fly. Don't forget that if you wanted to return, our return flyer prices are significantly reduced. We'd love to welcome you back some time soon. Team iFLY.

Hi Danielle, thank you so much for taking the time to write this review, we're sorry to hear that you were unhappy with your experience. We don't tend to measure the experience of flight in terms of time, however, the 120 seconds split into two 60 second flights actually equates to around 10-20 seconds than the real tandem skydive equivalent, so you can see that it's well worth the cost in comparison. The length of the flights are clearly communicated on the website before booking and again emphasised before the flight commences so we're sorry if you missed this beforehand. The high flight that you mention is an optional extra that we do need to charge extra for due to the increased wind speeds and associated costs, as well as the extensive additional training that our team have to undergo in order to conduct this safely. There are, however, some excellent offers and packages available for much less than £152 so we can only apologise if you weren't able to utilise these on this occasion. With regards to the arrival time, we like to allow plenty of time for the safety briefing and gearing up before the flight but can only offer our apologies if on this occasion, the overall experience was running much later than anticipated. This is certainly not the prompt timekeeping standards that we hold ourselves to. Unless part of a large group booking or exclusive session, it is standard to share your session with others in the tunnel due to operational necessity, but each person's flight is personal to them, so we do need to operate with some flexibility here. For example, if two people in the same party wanted different experiences or lengths of flight, we would not split them into different sessions. We are once again sorry that you did not enjoy your experience and welcome to get in touch with us if you would like to discuss this further: support@iflyworld.co.uk