The process was good. Clean buses. Tip-make sure you drop a pin at your drop off and pick up location. It’s a bit obscure and not marked on the map that they give you.

This was the worst experience I ever had with Expedia. They booked a flight with Air Maroc (August 31, 2023) that was overbooked. Air Maroc informed them via email that my status was STANDBY. Expedia did not inform me of such. When I attempted to check in the day before the flight, I noticed the departure date was incorrect, so I contacted Air Maroc by phone to confirm and check in for my flight. The rep informed me that I was on standby and assured me that I would not be able to board that flight. She suggested that I contact Expedia to cancel the flight and get a refund or she could book a new flight under special conditions. However, I would have to pay the difference in price, which was $649.00. Since I was attending a wedding and needed to make that flight, I accepted their offer. I called Expedia explaining what happened and they said that the flight was delayed. That was not true. Going back and forth, they finally contacted Air Maroc to arrange a voucher. This has no value to me since I don't know when or if I will go back to Morocco. I should have received some compensation for the additional money I had to pay for Expedia's deliberate mishandling of my travel itinerary. By the way, this was a multi-city itinerary. This lesson has taught me to never book with a third party travel site, such as Expedia.Com.

Not a bad tour . Pro tip, get the app which tracks the time of the next bus. I didnt get an Italian Sim card and the bus I wanted didn't arrive. I was there 10 minutes early and ended up waiting an hour when a bus is supposed to come every 25 minutes. Tour hits all the main sites and gives a good orientation to the city.

This was a pleasant surprise. We had gone into Livorno from cruise ship and was not impressed. Though I will say we were distracted. The next day we took the hop on hop off bus and realized what was fantastic about the city. We got off and walked the beach, putting our toes into the Med. The driver was very pleasant.

Not worth the money, book a train (less than 30 euro round trip) and go yourself. You will get the same views of the villages and sea as you would with this. The “Tour Guide” just read from a sheet a few facts along the way but otherwise did not engage with anyone. This was just a glorified shuttle. If you are looking for an actual tour, this is not it.

Great bus tour. Easy to locate and had the option of using 3 different buses, so very little time waiting on a bus! Great way to see the city

I have completed this tour in six other capitals and this must be the worst. Staff were under pressure and snappy and rushed. We prebooked tour and were not advised it was not on until we arrived to be told at a local shop all buses off until after lunch. Still we should have been advised at booking of the run in city. The company who we booked with city tours should have advided us on confirmation. We wasted time getting there. It was not managed correctly and large numbers were then waiting when started. Earphones were sloppy and not functioning in both ears for either of us and were just out of packets! The site from micheal angelo park was my high point and worth the spend.

A very average tour bus, in which they advertise their timetable, but then remove a significant number of services from their timetable, they argue you have a 24 hour ticket so if they cancel most of the services one day you can get them the next, but that’s not that helpful when you purchase a ticket at the start of the day, and they finish their services early. I’d avoid this company both in Milan and elsewhere, as they could have told us about the cancelled services when we bought the tickets but they chose not to.

Best way to explore the many facets of Verona and its history, informative commentary. All day pass two routes, hop off, takes about an hour depending upon the traffic

There are 4 routes in Milan although a guide told us to do the yellow and blue ones. This is mainly as the routes often overlap and these two routes take you to the old and new parts of the city. We often had problems with the audio guide and when it was working it was mainly music Would avoid getting on at the Duomo stop as it gets very busy and all queuing etiquette soon disappears once the bus arrives.

The experiences was good, although not enough time in some places and the tour of Siena was rushed and not very good. The winery meal and organisation was average quality. Guide was helpful and site we visited were beautiful. Really enjoyed the world best gelato.

I'm told the buses don't go past the actual sites because the streets around the sites are too narrow for the buses. I'm told you get dropped within a ten minute walk of many of them I can only remark on what i was told since I never actually got to ride in a bus. In the few hours i was walking around different areas of Rome, i saw one Big Bus and one Green Line bus. The rest were regular city buses. Terrible to find stops or a bus. Would not recommend this for your Rome visit.

We always try to take the Hop on Hop off bus on our first day in a city. We then have a good idea of where and what we want to visit. The headsets worked and we took both the yellow and red routes. They made sense to us.

We normally go these HOHO trips to orientate our selves. There are 3 options and we went on all of them. Each is mixed with the Green line simply a long bus ride to a royal palace and Juventus ground with nothing much in between. The red line is around the main town centre and the blue a little further out. Each had slightly out of sync audio commentary with a strange set of background music. Not the best HOHO we have been on but I’m not sure if public transport is easier.

Staff very friendly and always smiling, did help us from a Booking "jam" 😀 Excellent experience. Highly recommend