Great Ocean Road Small-Group Ecotour from Melbourne
5
Great Ocean Road Small-Group Ecotour from Melbourne
By Go West Tours
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
No visit to Melbourne is complete without traveling the Great Ocean Road, home to some of Australia’s most dramatic scenery. Eliminate the hassle of car rental on this tour, which includes stops at Port Campbell and Great Otway National Park. Receive personalized attention from your guide, and access more of the Great Ocean Road than larger bus tours do. Convenient hotel pickup and drop-off are included from most Melbourne hotels.
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 0-99, max of 24 per group
Duration: 14h
Start time: Check availability
Mobile ticket
Meets animal welfare guidelines
Live guide: English
More
Audio guide: Arabic, German, Chinese, Russian, Korean, Portuguese, Japanese, Italian, French, Spanish
More
Highlights
- Avoid the hassle of car rental on a Great Ocean Road day trip from Melbourne
- Discover some of Australia's most dramatic coastal scenery with ease
- Hit Great Ocean Road highlights such as the Twelve Apostles and Gibson’s Steps
- In a minivan equipped with Wi-Fi, access places that larger tour buses can’t
- Coffee and/or Tea
- Friendly & Informative Guide
- Pickup from Selected Hotels
- National Park fees
- WiFi on board
- Air-conditioned vehicle
- Entry/Admission - Twelve Apostles
- Entry/Admission - Loch Ard Gorge
What's not included- Meals other than as stated
- Gratuities
- Your Great Ocean Road adventure begins with pickup from central Melbourne hotels, where you board a Wi-Fi-equipped minivan. Travel through the beautiful beach town of Torquay, the official start of the Great Ocean Road. Exploring the semitropical forest of Great Otway National Park. Gaze at the dramatic Twelve Apostles, undoubtedly the region’s most famous natural landmark, during a stop at Port Campbell National Park. Visit Loch Ard Gorge, the site of a notorious 19th-century shipwreck, and marvel at the dramatic result of erosion at Gibson’s Steps. Stop for dinner (at your own expense) before relaxing during the journey back to your departure point.
- Start:Multiple pickup locations offered.Pickup details
- Pickup is only available from the list of hotels provided upon checkout. Your pickup will be between 7am-8am depending on which hotel you selected. Your exact meeting time will be provided after a booking is placed. This tour returns to Melbourne at approximately 8:30pm-9:30pm.
Hotel pickup offeredDuring checkout you will be able to select from the list of included hotels.End:This activity ends back at the meeting point. - Not wheelchair accessible
- Service animals allowed
- Near public transportation
- Infant seats available
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 3181GOWEST1- Confirmation will be received at time of booking
- Most travellers can participate
- Large bags, strollers, prams, baby capsules, luggage & walkers cannot be brought on board
- This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
- This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
- This tour/activity will have a maximum of 24 travellers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 3181GOWEST1
From
RM 457.99
per adult
Select date and travellers
Similar experiences
Itinerary
- 1
- 2
- 3
- 4
- 5
- 6
About the operator
Don’t take it from us – here’s what people have to say about this operator:
- LTDJoy0 contributionsFamily fun times in Phillip IslandIsrael was a great guide. He shared interesting information, made the shuttle ride fun and went out of his way to give group opportunity to get good picturesWritten 16 September 2024
- Coastal368950704610 contributionsDefinitely worth a visit!It was a wonderful experience just seeing the beautiful nature of Australia! Camille was such an entertaining tour guide, and was very helpful answering our questions. Penguin parade was awesome, seeing little penguins coming up on the beach. It was colder than we expected, so we should have brought more warmer clothes.Written 16 September 2024
- krisl9590 contributionsWonderful experience on the Great Ocean Road Tour.Bluey is our guide who is super amazing in contributing to a superb experience we had in Great Ocean Road. He's very experience and humorous, telling stories and facts through the journey while driving at the same time! He also went the extra mile to bring us to another toilet stop when the one at 12 apostles were closed, and managed to be back to catch the sunset view. Totally professional.Written 16 September 2024
- Curious141726554690 contributionsfunScenic. Friendly guide bluey make this trip even hella better, weather didn’t bring the vibe down as its still very beautiful, even more.Written 16 September 2024
- cameryno4940 contributionsBEST DAY EVERCHRIS HILL WAS THE BEST TOUR GUIDE EVER!!! He was so nice and entertaining, he showed us all the best spots and then some more. Drove us in a timely manner and was really good about getting the whole group to follow timeline. It was by far the best day of my trip and I could not reccomend this tour more if you’re looking for Australia wildlife(:Written 16 September 2024
- gustavogE528NY0 contributionsAmazing !!!Great tour and experience! Our coach & driver (Israel) was amazing. 🔥We had a great time with our family and our new bus friends. Highly recommended.Written 16 September 2024
- A8162ORgiannip0 contributionsYayBree was the absolute best - super fun and engaging!!!!! Great fun would recommend, perfect combo of food wine and chocolate. Great nap on the drive back to the city as well :)Written 15 September 2024
- 850fionac0 contributionsA very enjoyable day out with great views and foodWe did the Full day Gourmet Tour with Lunch in February 2024 and we enjoyed it very much. The bus driver/tour guide - Rachel - was entertaining and very warm and welcoming and was able to tell us lots about the various places we were travelling to during the tour and the places we passed through as well. She looked after us really well. The bus journey itself was very pleasant and as it was our first time visiting Australia, it was lovely to get out into the countryside and see the huge fields, rolling hills and vineyards. We stopped at a chocolate factory during the tour and had some time to browse the gift shop and enjoy a (very) large ice cream!! As well as the wineries, we also stopped at a gin distillery and had a lemonade like I've never tasted before - gorgeous! The lunch was superb and very filling. A great day out!Written 15 September 2024
- stephmU8438TI0 contributionsGreat Tour and Amazing GuideJools and Gumnut the Koala took my friends and I on an amazing winery tour in the Yarra Valley. The bus was decorated with balloons and Gumnut had even dressed up for the occasion. Jools made our day so awesome and we all had the most amazing time. The weather wasn’t perfect (very rainy) but Jools kept the vibes up and we had fun the whole day. She also offered to take candid shots of us which meant everyone could’ve fun without worrying about capturing the moment. She was clearly very knowledgable about the area and the tour she took us on, telling us exactly where we would be going for our tastings inside the wineries. Highly recommend Go West Tours and Jools (and Gumnut!).Written 14 September 2024
- sais0is0 contributionsPerfect day trip. Time place and music are all well curated.Camille was an exceptional guide who truly elevated our experience, exceeding all expectations. The tour was thoughtfully curated with perfect timing and locations—starting with coffee at Torquay beach (with freshly baked goods made by Camille herself!), a delicious lunch at Apollo Bay, a scenic break from the ocean to enjoy the lush greenery, and finally, a breathtaking sunset at the 12 Apostles. The 13-hour tour flew by, never feeling dull. I especially loved how Camille paired music with the different landscapes, adding a personal touch that showed her deep connection to the places she shared with us. This tour is absolutely worth every moment and dollar—a must-do for anyone visiting the Great Ocean Road in a dayWritten 14 September 2024
- lushlieeb0 contributionsOnce in a lifetime experiencePhenomenal tour - Rhys was a great tour guide! Great way to experience the wildlife and various ecosystems of Southern Australia.Written 14 September 2024
- harleyn4290 contributionsHarder than you’d might expectRhys was my guide on this tour and I really enjoyed his company. He made sure everyone was taken care of—even brought a light brekkie for us to have at our first bathroom stop. His picture taking skills and ideas are really remarkable, so if you’re a solo traveler like me—give him you’re phone and say cheese! To me, a great guide makes all the difference when trusting someone else to take care of your transportation from place to place to see the things you came to see from far away lands. Thank you!! As for the tour, they really try to pack in as much as possible to let you see a lot of the Grampians in a short timeframe. I think the adverts need to be more truthful on how hard of a climb this can get and include a checklist of items you should bring to ensure optimum comfort. Luckily there was water on the bus to refill your personal canteen with and there was a stopping place for lunch in Halls Gap—the Flame Brothers Smokehouse Restaurant-Bar was delicious! Only problem is they don’t tell you that you need to go to the bar to pay when you’re done, so you waste time sitting there waiting for a bill that isn’t coming. Dinner is a major bust so unless you’re a fan of KFC, pack a ton of on the go food until you get back to the Melbourne food scene. The plus side is, if you haven’t been lucky enough to see kangaroos in the wild—you will definitely be able to fulfill that dream here!Written 13 September 2024
- harleyn4290 contributionsLove the Animals, thank you Terry R!Terry R was my guide on this tour and I thoroughly enjoyed his overall demeanor. He made sure everyone was taken care of and I truly felt like I had someone there to fill in the time between excursions as a solo traveler. He gave me tips and tricks for driving in AU and really expressed a great care for the animals we were there to see. A great guide makes all the difference when trusting someone else to take care of your transportation from place to place. Thank you!! As for the tour, they really give you a lot of time in each place to really soak up the history and get great photos/stories to bring back home. I never felt rushed which is a great bonus, and the amount of wallabies/kangaroos there to interact with is unbelievable! You do have to pay extra for a visit with the koala and if you want photos the Moonlit Sanctuary staff will not help you so make friends with strangers for a moment. There was no real instruction until it was too late from the sites staff on how to pet or interact with the animals either, so only pet from the back (no head, ears, claws). The penguins were really cute to watch but the crowds were ridiculous and just disrespectful to the people around them and the poor penguins themselves. No photography/videography is a rule for the safety and well being for the penguins, light sensitivity is a major disruption and should not be something they have to deal with. There are lights there provided to help you see the penguins without it harming them too much to get back to their nests. I believe the penguin staff should look into the neoprene sleeves for phones that hold them hostage until the event is over.Written 13 September 2024
- traveller54840 contributionsPenguin parade at Philips IslandWe were looking forward to experiencing this up close and personal. Disappointed with the initial beaching of the little penguins (expected to see more at a time ) but loved being able to watch them up close “waddling” to their burrows Weather was not the best to see the Brighton Beach bath houses but interesting to see the colourful and individual exteriors. Moonlight Sanctuary was great. Saw a python actually moving about in his enclosure- up the wall and around his branch as well as a Joey wallaby jumping in and out of moms pouch and a close encounter with Cyclops the koala (cost)Written 12 September 2024
- Voyage203192859300 contributionsGreat visit to Phillip IslandA well organised trip with plenty of time for each place we visited. James was a great tour guide and knowledgeable of the areas we visited amd Melbourne in generalWritten 12 September 2024
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
5.0
3,090 reviews
Excellent
2,861
Very good
185
Average
23
Poor
11
Terrible
10
sumgom
Adelaide, Australia9 contributions
I compared the facilities with other tour companies in groupon and realised that this will be value for money. Some other companies offering the same with cheaper price, however didn't impress me as found gowest reviews are great beacaue of great customer experiences. Daniel T was great tour guide who has great knowledge as well as impressed us with his humour while guiding us. You won't get bored with him and best part is he recalls your name. The trip was well planned which help us to see everything on time and enjoyed the best experience. The phone operator was nice and informative.
Written 23 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
River Wong
4 contributions
Feb 2020
The locations were absolutely amazing. I would recommend it even if the weather isn't perfect because the scenery is breathtaking even if the sky is covered with clouds. I wish we could stay longer at each destination but there's only so much time in a single day trip.
Our bus driver, Jonathan, did a great job driving through and told interesting stories about each of our destinations and some spots that we drove by, even pointing out any points of interest whether it's a building or an animal that we pass by. We're here to have fun, and it's evident that he was here to help us enjoy the trip.
Our bus driver, Jonathan, did a great job driving through and told interesting stories about each of our destinations and some spots that we drove by, even pointing out any points of interest whether it's a building or an animal that we pass by. We're here to have fun, and it's evident that he was here to help us enjoy the trip.
Written 25 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos T
6 contributions
The Great Ocean Tour which I took on 4/1/20 is highly recommended.
This tour left Mebourne at 8am after the efficient and timely pick-up of about 20 passengers and wound up at 8.30pm with drop off at the relevant hotels back in Melbourne.
The tea/coffee & cake stop at a beach at Geelong at 9am was as thoughtful as was the venue selection.
The driver/guide/butler/para-medic Jonathan truly deserves appreciation.
The manner in which he went about his numerous roles was simply stupifying.
No guide I have come across this far has shown the same amount of concern, passion,attention to detail whilst also being so informative as he handled the bus very deftly.
I wish Jonathan and Go West Tours all the very bear I future.
Will return to Melbourne for the other tours soon.
Carlos Tavora.
This tour left Mebourne at 8am after the efficient and timely pick-up of about 20 passengers and wound up at 8.30pm with drop off at the relevant hotels back in Melbourne.
The tea/coffee & cake stop at a beach at Geelong at 9am was as thoughtful as was the venue selection.
The driver/guide/butler/para-medic Jonathan truly deserves appreciation.
The manner in which he went about his numerous roles was simply stupifying.
No guide I have come across this far has shown the same amount of concern, passion,attention to detail whilst also being so informative as he handled the bus very deftly.
I wish Jonathan and Go West Tours all the very bear I future.
Will return to Melbourne for the other tours soon.
Carlos Tavora.
Written 4 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bella m
1 contribution
Feb 2020 • Friends
On Sunday 16. Feb we joined a Group of 23 different nationalities for the Great Ocean Road tour. The bus was old and uncomfortable with small seats placed too close together for a 14 hour day trip. The driver/guide, Tim, however, was just perfect for the job. He was cheerful and helpful and very informative and did his best to create a friendly atmosphere, encouraging us to express wishes and preferences throughout the day even though the group was unresponsive. Our compliments to his knowledge, excellent driving and diplomatic skills.
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're sorry to hear that the reviewer found our bus too old for their tour. This vehicle was added (brand new) to our fleet in the last months of 2018, so is less than 18 months old!
Nonetheless, it's great to hear that our guide, Tim, did a great job & was as cheerful & helpful as described.
Thanks very much for joining us on tour, and very best wishes for your onward journey!
Written 18 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenni Dee
Chania, Greece54 contributions
Had a lovely day out on this trip. Regular stops and opportunities to take photos and learn things. Our guide was interesting and entertaining, kept us awake and let us sleep at the appropriate times and provided enough guidance to allow us to build our own experience.
A few things to point out that are out of the companies control if you are planning to take this trip.
The stops are long enough but don’t feel like it cos of the overwhelming number of tourists everywhere.
There are up and downhill parts to most of the walks so be prepared to be out of breath and sweat a bit on hot days.
Bring water with you.
It’s a very long day
The only thing I did not like was the last stop for dinner. Not many quality options and too short for a meal. I think that this could instead be a five minute stretch walk and then arrive back in Melbourne on time for a late meal.
Overall a great day with many photos taken and much to talk about 😁
A few things to point out that are out of the companies control if you are planning to take this trip.
The stops are long enough but don’t feel like it cos of the overwhelming number of tourists everywhere.
There are up and downhill parts to most of the walks so be prepared to be out of breath and sweat a bit on hot days.
Bring water with you.
It’s a very long day
The only thing I did not like was the last stop for dinner. Not many quality options and too short for a meal. I think that this could instead be a five minute stretch walk and then arrive back in Melbourne on time for a late meal.
Overall a great day with many photos taken and much to talk about 😁
Written 30 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave C
Houston, TX10 contributions
Jan 2020 • Friends
I think you can pretty much expect the same experience from any Great Ocean road tour: the sights are spectacular. What made this one stand out for my friends and I was our tour guide, Yazmin. She was definitely the most engaged tour guide I've ever had: she started off by telling us about the history of Australia, had planned specific songs to play all throughout the trip based on our stops, and she was extremely funny! I think it's hard to be engaged with any tour group given how diverse each group likely is and English not being everyone's first language so most of the time there are a lot of blank stares. You're also on a bus for a LONG time. Yazmin made the time fly by with her stories and sense of humor. I imagine it's easy to want to just give up and drive when you're trying to be funny and not receiving any feedback. I was amazed at her tenacity and truly appreciated all stories and one-liners. My wife and I chuckled at each one.
In addition to all this,the bus was clean and had surprisingly strong wifi. Yazmin set time expectations early in the tour and had the group well organized to be able to enjoy each stop and return at a reasonable hour.
In addition to all this,the bus was clean and had surprisingly strong wifi. Yazmin set time expectations early in the tour and had the group well organized to be able to enjoy each stop and return at a reasonable hour.
Written 26 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SY Lee
Singapore, Singapore4 contributions
May 2022
It was a really enjoyable day. The day started at 730AM and it took a little while to pick up all the people in our tour before we started the journey. Our guide, Chris, was very experienced and friendly. The itinerary was very well-planned and the sights were amazing. Coupled with Chris' storytelling along the way/at lookout points, it was really entertaining and insightful. We signed up with the expectations to view the 12 Apostles on our holiday but we received so much more, including knowing more about the history of Great Ocean Road. The only rush was dinner time, which is understandable because the priority was to visit all the promised destinations, and also to send us back to our accommodations safely and punctually. I really recommend this tour to those that are interested in visiting the Great Ocean Road!
Written 17 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks, lsy345! We're really grateful that you trusted us with your booking and that you enjoyed your tour so much.
Written 18 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angela k
Singapore148 contributions
The tour to various places was good. We had a guide/driver, Paul for this trip. The feedback :
1. Paul seemed to rush us for everything
2. Bus seats were a bit too cramp for big sized guest. I am petite so it didn’t bother me but some of the other guests could be affected
3. Stops to the attractions were a bit too short for proper photo taking and exploration
4. 12 apostles/Gibson Steps stop could be longer. We were given 40 mins. We had to walk 15 mins of the pathway to see the apostles and walk back another 15 mins to the bus and that took 30 mins. We had only 10 mins to take pictures and for a toilet break. The Lorch Arc Gorge stop was 45 mins which was good time
4. Lunch was a rush (slightly longer) as compared to dinner. Dinner was 30 mins and there wasn’t enough time to eat
5. There wasn’t a guided tour to the eco walk. It seems that go west website said it was a guided tour to see the water fall at Great Otway National Park. We walked inside the path by ourselves and ended up at the end of the path and saw a stream of water falling from some rocks. That was obviously not a waterfall
I am not sure if I would recommend this tour. Read most of the reviews and thought it was a good one. I would say the itinerary was acceptable but perhaps it was the guide?
1. Paul seemed to rush us for everything
2. Bus seats were a bit too cramp for big sized guest. I am petite so it didn’t bother me but some of the other guests could be affected
3. Stops to the attractions were a bit too short for proper photo taking and exploration
4. 12 apostles/Gibson Steps stop could be longer. We were given 40 mins. We had to walk 15 mins of the pathway to see the apostles and walk back another 15 mins to the bus and that took 30 mins. We had only 10 mins to take pictures and for a toilet break. The Lorch Arc Gorge stop was 45 mins which was good time
4. Lunch was a rush (slightly longer) as compared to dinner. Dinner was 30 mins and there wasn’t enough time to eat
5. There wasn’t a guided tour to the eco walk. It seems that go west website said it was a guided tour to see the water fall at Great Otway National Park. We walked inside the path by ourselves and ended up at the end of the path and saw a stream of water falling from some rocks. That was obviously not a waterfall
I am not sure if I would recommend this tour. Read most of the reviews and thought it was a good one. I would say the itinerary was acceptable but perhaps it was the guide?
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're sorry to hear that the reviewer found this tour "average".
Ironically, the 5-bubble review immediately below this one (entitled "Great one day tour!") travelled on exactly the same touring vehicle with exactly the same guide (Paul), on exactly the same day! We guess this goes to show it's pretty difficult to please all the people all the time.
It long been our experience that some of our guests would prefer us to shorten the meal breaks in order to spend more time at the sightseeing destinations, while some guests' preference is for longer meal breaks, with fewer sightseeing destinations, or less time spent at each. Likewise, so guests will be back at the bus 15 minutes before the scheduled departure time, while some guests complain the stopping time is not long enough, or return 10 or more minutes after we're scheduled to move on.
We recognise that it's very much a case of "different strokes for different folks", and we try to schedule our stops for a time duration that satisfies the vast majority of our guests. While some people take 15 minutes to walk (or perhaps meander, saunter, amble or mosey) to the 12 Apostles viewing lookouts, others will be there comfortably within 2 minutes of departing the touring vehicle.
Thanks all the same for taking the time to review us!
Written 17 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
imf119
Bedfordshire, Englnd54 contributions
Feb 2020
Whilst in Melbourne took both the Phillip Island and Great Ocean Road tours with Go West tours. Both were great tours, pick up's spot on, guides (Corey and Adrian) that were attentive, knowledageable and fun, and an itinerary that was good for the day.
Overall I highly recommend this organisation, during a multi city visit of Australia these were 2 of the best tours we went on.
Overall I highly recommend this organisation, during a multi city visit of Australia these were 2 of the best tours we went on.
Written 6 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michele K
6 contributions
Feb 2020 • Friends
I’m writing this review after my second Go West tour, which I almost cancelled after this Great Ocean Road Tour.
The sights you see are world class! We saw a koala in the wild, did a rainforest walk and I would 100 percent recommend taking the time to drive this road to see the 12 Apostles.
My complaints were with our guide. I didn’t feel like he shared any interesting information, talking much more about our food options and his mandatory break schedule and log book than the sights we were visiting. People on our bus were scolded for being a few minutes late, followed by a patronizing lecture on timeliness. He peer pressured us to shorten our dinner break and remove stops from our final drop-off by saying everyone on the bus had already agreed that these decisions were best, when clearly our entire group would have preferred a dinner and a convenient drop off.
The tour guide for our second tour was amazing and we are so glad we didn’t cancel, but honestly it was close after our first experience.
The sights you see are world class! We saw a koala in the wild, did a rainforest walk and I would 100 percent recommend taking the time to drive this road to see the 12 Apostles.
My complaints were with our guide. I didn’t feel like he shared any interesting information, talking much more about our food options and his mandatory break schedule and log book than the sights we were visiting. People on our bus were scolded for being a few minutes late, followed by a patronizing lecture on timeliness. He peer pressured us to shorten our dinner break and remove stops from our final drop-off by saying everyone on the bus had already agreed that these decisions were best, when clearly our entire group would have preferred a dinner and a convenient drop off.
The tour guide for our second tour was amazing and we are so glad we didn’t cancel, but honestly it was close after our first experience.
Written 24 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We couldn't be more disappointed to hear about the lacklustre efforts described above. What is described here is well short of what we expect from our on-road team and we will be following up with the reviewer to determine their date of travel and to identify which of our team needs a swift kick up the Khyber.
It is not at all acceptable to us when any of our guides fails to make a reasonable effort for our guests. All we can ask of our team is that they do their level best for our guests, and it sounds like this individual just couldn't be bothered.
It's great to hear that the guide on this guest's second tour was "amazing" which is exactly what we expect from our team.
Thanks so much for letting us know about this issue, and giving us the opportunity to address it!
Written 27 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steven A. Rodríguez
New York City, New York
We are traveling with an infant 7 months old, will that be okay?
Written 25 September 2023
From Melbourne and back it is a 13 hours tour. I wouldn't do that with a baby
Written 26 September 2023
How much walking and stair climbing is involved. I'll be 78 when taking the tour. I can easily walk 1-1/2 miles, but generally stay away for unusually long or rugged stair cases.
Written 2 July 2023
There is not a lot of walking, mostly driving with several stops. The walks were mostly flat, though we did walk down stairs to a beach at one stop. Most of our fellow travelers stayed at the top rather than walk down.
The trip was great, saw beautiful beaches and rock formations. The trip was one of our favorite experiences from our 30 day trip to Australia and New Zealand. I highly recommend it!
Written 4 July 2023
Dear Sirs, my name is Marco Arcieri and I have just made my reservation for this Tour but I am not vaccinated against Covid 19, though authorized by recent Australian Health Department measures to travel across the Country. Will I be allowed to join the Tour or should I cancel i, as I'haven't been vaccinated. Thank You for Your kind reply, best regards
Marco Arcieri
Written 2 September 2022
I don't think you will be asked if you're vaccinated. Aussies in general leave it up to the individual to wear a mask. I am hoping you will or that you will get vaccinated.
Written 3 September 2022
Is this tour doable with a 5 year old kid or it will be too tiring for him?
Also what time does the tour typically returns to Melbourne CBD?
Written 27 July 2022
In my opinion it could be too much, 8 hours and more than 600 km, a lot of stairs, but you know your child best 😊
Hope this will help you
Written 29 July 2022
ytyt
Hong Kong, China
How could we pick the language for this trip? Can a person who only knows Chinese join without any communication problems?
Written 18 July 2022
Most of the trip is in a van. There are brief periods of walking and stair climbing, but you can choose to climb the stairs or not, and the walks are short.
Written 3 July 2023
Hi! I shall be at Russell Street, what would be the closest pick up point for this
Written 6 May 2022
Hi, they gave me the address for pick-up when I booked the trip. I recommend you ring them as they pick-up at different hotels throughout the city. I only had a short walk to pick-up point.
Written 8 May 2022
We are a group of 6 adults and 2 kids (1 yr and 7mos twins).
There are carseats available right?
How many per group?
And do we need to pay for infants?
Thanks 😘
Written 21 March 2020
Hi, you may need to check car seat availability with the tour provider but it is a very long day for kids that young. Our group had 25 max.
Written 31 March 2020
…
Showing results 1-10 of 86