Danube Palace, Budapest, Zrínyi u. 5, 1051 Hungary
Traveler pickup is offered
Pick up info (if option selected):
Please make sure to do the following if you’ve ordered the pickup, drop off service:
• Be ready at the reception of your accommodation- 30-40 minutes prior to the start of your activity and please note that the exact time of your pick up is based on the traffic and the popularity of the service on the selected date
• In case you are staying in an accommodation without a reception desk, please wait outside of your accommodation for your chauffeur
• Provide the exact address and name of your accommodation within the city limits of Budapest
• Provide your phone number for the organizing company. In case you have not done it during the booking process please send it to the following address: email@example.com.
• Keep your phone charged and turned on, on the day of your activity. In case your phone does not have coverage in Hungary and roaming services are not enabled, please make sure to check your emails frequently for updates from the organizer.
• Answer your phone when our colleagues are calling you on the day of your activity or reply to the email sent in case you are not available via phone.
• In order you would not like to use the drop off service we are not able to provide a partial refund for the drop off part of the service.
• You are entitled to a refund in case your complaints reflect the errors of the organizing company and in case you have made a phone call to one of the below mentioned phone numbers at the site and time of your issue.
• This service is not a private transfer, hence we are not able to guarantee exclusivity during your transfer. We are not able to take responsibility from any delays caused by other guests.
• Please note: Fulfilment of last minute pick-up, drop-off requests received on the day of the program are not guaranteed and based on the available drivers.
In the case of you not showing up for the pick-up in time and missing the event as a consequence, we will reschedule your event for a later time if are able to, but without the transfer service.
If this is not a possibility or you leave Budapest, the organizer will not be able to refund money to you for any of these services.
Please note: In case the aforementioned conditions are not met, we are not liable to provide a refund
In case you have any queries regarding your pick up, drop off service please call the following phone number: +361 317 2754