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Review Highlights
Couples Spa Day at the Vale Resort

£170 for a couples spa day at the vale resort, and that didn't even include a tea or coffee! Be... read more

Reviewed 6 August 2018
RachelWilliams76
,
Cardiff, United Kingdom
Was expecting a lot more for the cost

Went on a spa day and have to say the spa treatments I had were fantastic, staff were pleasant, it... read more

Reviewed 24 June 2018
lee092017
,
Cardiff, United Kingdom
Read all 115 reviews
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Traveller Overview
  • Excellent43%
  • Very good15%
  • Average20%
  • Poor7%
  • Terrible15%
Travellers talk about
“full body”(5 reviews)
“light lunch”(5 reviews)
“buffet lunch”(3 reviews)
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Contact
Hensol Park | Vale Resort, Hensol CF72 8JY, Wales
Website
+44 1443 667800
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Reviews (115)
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All reviews full body light lunch buffet lunch heated water beds birthday treat spiral staircase reception area treatment rooms cannot fault tea or coffee high standard spa reception spa package spa days fantastic spa cakes lovely place
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1 - 10 of 115 reviews
Reviewed 5 days ago

Had the opportunity of visiting the Vale Spa today to enjoy their Autumn Spa day offer. It was absolutely fabulous. A birthday treat for my daughter, we enjoyed a neck and back massage, facial and head massage. Felt amazing afterwards. We also enjoyed an “all...More

Thank Caroline J
Reviewed 2 weeks ago via mobile

Stunning hotel, friendly helpful staff, couldn’t do enough for us. The spa is the cleanest and most immaculate I have ever visited, and as a spa enthusiast I have visited quite a few. The facilities especially the heated water beds were amazing, and gorgeous treatments....More

Thank ladylager
Reviewed 14 August 2018 via mobile

Visited here with two friends for a birthday treat. From start to finish the whole day was awesome. Scarlett on reception greeted us with a smile and talked us through our day. In fact it was the best customer service I have ever received in...More

3  Thank GoPlaces630188
Reviewed 13 August 2018 via mobile

The spa is lovely jacuzzi sauna steam room too a large pool plenty of seating and showers . Dressing gowns slippers are all provided in a bag you can use to put your wet costume in. In the changing room you have toilets ,showers dressing...More

Thank marilynblinkingmar
Reviewed 6 August 2018

£170 for a couples spa day at the vale resort, and that didn't even include a tea or coffee! Be sure to ask for your 'complimentary' glass of prosecco, it wasn't offered! (i didn't bother ask for it though as i don't drink prosecco anyway)...More

Thank RachelWilliams76
Reviewed 1 August 2018 via mobile

Booked a two night stay which included two 55min treatments. They were so relaxing. All staff are so polite, nothing too much trouble. Any questions dealt with at once. Lunch in the spa was very tasty. Lovely pool which had two lanes kept for people...More

Thank Mair R
Reviewed 22 July 2018 via mobile

Very disappointed with this spa. Consisted of treatment room and some relaxation areas. Really not worth the money if a hotel guest as most of the facilities are included in the cost of the hotel room. Would not recommend this spa.

Thank 45lmkf89
Reviewed 24 June 2018

Went on a spa day and have to say the spa treatments I had were fantastic, staff were pleasant, it was the facitilites i was rather dissappointed with some seem very outdated, trying to relax in some rooms and there was constant banging of the...More

Thank lee092017
Reviewed 15 June 2018

Went for a spa day and I have to admit, I was so chilled and relaxed that I was late getting up the next morning and overslept by two hours! What a smashing experience - staff were lovely, especially the receptionist Micaela, who changed my...More

Thank jane642017
Reviewed 31 May 2018

Visited the spa today. This was my second visit in 10 weeks. Cannot thank the amazing staff enough. Had a wonderful pedicure from a very attentive therapist. The buffet lunch was fantastic. Plenty of choice including soup, salads, salmon, ham and much more. It was...More

1  Thank justinegoss
Harris S, Senior Guest Relations Manager at Vale Spa, responded to this reviewResponded 2 June 2018

Dear Justinegoss, Thank you for your recent review on the spa. Your kinds comments are much appreciated and I'm glad you've enjoyed your recent treatments. The lunch in the spa is lovely, lots of fresh and healthy dishes to satisfy you for a day of...More

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