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Address: Calle Robalo # 30, Cancun 77500, Mexico
Phone Number:
+52 998 887 2495
Website
Today
07:00 - 21:00
Open now
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Hours:
Sun - Sat 07:00 - 21:00
Description:

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.

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Book In Advance
More Info
US$92.00*
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
US$110.00*
and up
Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
More Info
US$33.90*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite

TripAdvisor Reviewer Highlights

Read all 574 reviews
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    Excellent
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    Very good
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    Average
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  • 51
    Terrible
chichen itza tour

we booked a tour with Greyline / mayaland tours to chichen itza we were told 7 am at first and later we called to confirm time and got a 7:20 pickup time. we were picked up on... read more

Reviewed 3 days ago
EnderWiggin27
,
Los Angeles, California
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574 Reviews from our TripAdvisor Community

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Showing 530: English reviews
Los Angeles, California
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

we booked a tour with Greyline / mayaland tours to chichen itza we were told 7 am at first and later we called to confirm time and got a 7:20 pickup time. we were picked up on time (to the minute) when they said they would be there. then we were driven to a central meeting point, where we got... More 

Helpful?
Thank EnderWiggin27
Portsmouth, United Kingdom
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

This is a great tour and based on our experience well worth doing. We did the early access tour between 4 -15th May 2017. We left our hotel at 4:30/5:00am to go to Chichen Itza. An early start means you can miss the midday sun. We got given a small snack breakfast and a big buffet lunch. You are supplied... More 

Helpful?
Thank Tomwhc-h
RANDALLSTOWN
Level Contributor
27 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

Arranged transportation with Mayaland Tours for transportation. It was well worth it. Transportation was clean and efficient.

Helpful?
Thank ARTHUR M
australia
Level Contributor
30 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

Pre booked, concierge waiting for arrival met with a greeting sign, water and rose for female companion. Professional, courteous very smooth. Concierge was Martin morales introduced to driver (Orlando) who took us to our destination. Bus was very clean, smooth and efficient service delivery. $30 usd each person one way Cancun to playa del carmen

Helpful?
Thank lewis151
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Thanks for your kind review traveler. We are happy that you lived an incredible experience with our service and we appreciate your great comments about our collaborator Martín Morales. All your comments will be very useful to our travel community. Regards Gray Line Tours More 

Bamberg, Germany
2 reviews
Reviewed 4 weeks ago

I booked a trip with Gray Line Mayaland to see the Guachimontones Archeological Site from Guadalajara and had the worst experience ever!! I contacted the company to confirm hotel pick up location and time the day before the tour and they told me they would pick me up at my hotel at 9 am the next morning. I was ready... More 

Helpful?
Thank Yovana C
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: We apologize for this situation. We regret not having met your expectations. We ask you to contact us at customerservice@mayaland.com to help you. Gray Line Tours. More 

Northampton, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 18 April 2017

We booked our trips in the UK before we left, and on arrival we were told by the holiday rep that our tours were long days and had been booked three days in a row. One quick call to Gray Line and they rescheduled the trips with a couple of days in between. So helpful! Xcaret tour was fantastic. Free... More 

Helpful?
Thank ste490
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: Thanks for your incredible review. We appreciate all your comments about our service during your trip to the Mexican Caribbean and that you enjoyed the beauty of Riviera Maya visiting the incredible paradise of Xcaret and the natural aquarium of Xel-Há. Thanks a lot for your great comments about our collaborator Carlos. We hope to serve you soon... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 14 April 2017

I had to write this review after reading some of the good and the terrible reviews. All I can say is believe the terrible reviews. This company has the worst service. I booked 2 tours with Gray line but they only showed up for one. I had confirmed the tour the day before, so it was totally their fault. There... More 

Helpful?
Thank paulaj400
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: We apologize for this situation during your experience with us. We are sorry to have not met all your expectations. Please, send us an email to customerservice@mayaland.com so we can help you. Gray Line Tours More 

Vancouver, Canada
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 12 April 2017

I purchased a round trip taxi, airport to hotel and while they say you should call and confirm your pick up back to the airport 24 hours before leaving the hotel, I forgot and the driver was already there waiting for us as scheduled, Great! Other transport companies will not be there if you do not call and confirm.

Helpful?
Thank bruceandgemma l
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

We are happy to have made your trip much easier! Our main goal is to offer our travelers a simple and easy way to travel during their trip. We look forward to having the opportunity to serve you once again. Best Regards! Gray Line Tours. More 

Cologne, Germany
2 reviews
Reviewed 7 April 2017

We had an absolutely fantastic day with Rosendo and the Driver Enrique and a great international group. The trip was perfectly organized, always on time and super friendly. The guide was experienced, knowledgeable and funny. We had an awesome day, seeing Tulum and 4 unbelievable beautiful cenotes, which was reserverated only for us. A visit to a Maya village with... More 

Helpful?
Thank 456jessi1987
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Thanks for your review, traveler! We appreciate all your comments about our collaborators Enrique and Rosendo. We are truly happy that we met all your expectations and you had enjoyed all the journey with us. We are looking forward to serving you once again to show you the best of México. Regards Gray Line Tours More 

Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 2 April 2017 via mobile

We had a marvelous ride on the catamaran to the island. Great crew on the boat and great food at lunch. Our tour guide, Mauricio, for our excursion at Chichen Itza was the most knowledgeable we have had and this was our 5th time there. He is very current on all of the recent discoveries. The food, again, was exceptional.... More 

Helpful?
Thank SamBlackwell_OR
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: Thanks for your amazing review about your experience at Isla Mujeres and Chichen Itza. Most of all, we are truly happy that our Guide Mauricio has met all your expectations during your trip with us. We hope to serve you soon in your next trip in Mexico. More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?