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Address: Boulevard Kukulkan Km 8.5, Cancun 77500, Mexico
Phone Number: +52 998 883 2805
08:00 - 21:00
Open now
See all hours
Sun - Sat 08:00 - 21:00

With almost 30 years of innovation and constant growth, Plaza Caracol...

With almost 30 years of innovation and constant growth, Plaza Caracol presents you today more than 150 establishments, offering you articles that range from boutique perfumes and fine jewelry, to souvenirs and special details for your loved ones. With ample internal spaces all featuring air conditioning, and attractive events and promotions throughout all seasons, Plaza Caracol offers to both the casual shopper and the professional bargainer

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TripAdvisor Reviewer Highlights

Read all 198 reviews
Visitor rating
  • 8
  • 11
    Very good
  • 15
  • 7
  • 7
good for souvenirs

Was recommended by hotel staff for local souvenirs . Many shops but was not busy at all which meant you attracted the attention of all the shop owners wanting to sell... read more

3 of 5 bubblesReviewed 28 August 2016
Tina D
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198 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Level Contributor
45 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 28 August 2016

Was recommended by hotel staff for local souvenirs . Many shops but was not busy at all which meant you attracted the attention of all the shop owners wanting to sell you something . You can barter the prices.

Thank Tina D
Clinton Township, Michigan
Level Contributor
120 reviews
61 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed 17 August 2016 via mobile

The only saving grace is there a Starbucks. Otherwise, small shops with merchandise that can be found anywhere. I would rather shop in the grocery market next door.

Thank djholloway50
Lutz, Florida
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 17 August 2016

When we first came to Cancun in 1987 and for years after, Plaza Caracol was a wonderful place with a lot of shops and restaurants. Iguana Wanna was one of our favorite places to eat. Unfortunately, it was severely damaged during Hurricane Wilma in October 2005 and never recovered after that. There are only a few stores left and not... More 

Thank BAMBAM52
The Woodlands, Texas
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 August 2016 via mobile

Do not waste your time going to this plaza, only a few stores in the first floor are open and the rest is closed for business, it looks like this shopping center was used a long time ago but now is mostly abandoned, if it wasn't for Starbucks it would probably have no traffic at all.

Thank Nayeli S
Fort Worth, Texas
Level Contributor
12 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 4 July 2016

It is just across the street and has a few nice shops. We always go into La Mer, It has nice sea shells and jewelry. Also, there is a Starbucks for those who like this sort of thing. Bargains can be had here! Go later in the morning after the a/c has a chance to cool things down. They shut... More 

Thank shanelimes
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 May 2016 via mobile

If you are looking for a nice variety of silver jewelry and fair prices head straight to Sol y Luna in the Plaza Caracol shopping mall. This is the place to shop! I usually visit Cancun every year and Sol y Luna has been my jewelry store of choice since the mid 90's.

1 Thank Corrine G
Corinth, Mississippi
Level Contributor
19 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 7 May 2016

This building is located across from the RIU Cancun. It has a wide variety of shops from Jewelry to souviners to pharmacy and travel services

Thank tom d
New York
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 24 April 2016

This has been a premier mall but is having hard times now. Top floor is empty now. We shopped at the pharmacy there and got soe excellent jewelry deals at Sol de Luna jewelry store. Hope it gets better..it was my favorite place to shop.

Thank cirosbabe
Yankton, South Dakota
Level Contributor
24 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 17 February 2016

It looks like back in time it was a nice high end mall...but now it looks like a scene from an old movie where most of the stores are closed and its abandoned. Did not buy anything from here. Suggest going down a block to the nice supermarket and the large Mexican tourist store to buy your items.

Thank AdamYankton
Abraham G, Gerente at Plaza Caracol, responded to this review

Thank you for your visit to Plaza Caracol, you told him that you probably visited the shopping center next to Plaza Caracol , because now we have 65 stores open , including souvenirs ( at better prices than the downtown ) brand stores such as Hugo Boss, Lacoste, Starbuks , sunglass island, Full Sand , Watch my Watch among others.... More 

Northeastern Ontario, Canada
Level Contributor
131 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 16 February 2016

There are many great shops in this mall and it can be accessed from two different streets, in front and back. Starbucks is located in here, along with many clothing and jewelry stores, food court and more. Some of the shops help each other when they don't have what you're looking for and will take you to which store does.... More 

Thank 9598mom

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Plaza Caracol and other visitors
3 questions
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Regina, Canada
over a year ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?