Tres Rios Ecopark
Tres Rios Ecopark
4.5
About
This luxury resort and nature park lets visitors experience the best of Yucatan Peninsula's nature—tropical jungles, cenotes, mangrove forests and coastal sand dunes.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.5
383 reviews
Excellent
274
Very good
65
Average
23
Poor
7
Terrible
14
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KEVIN D
Jefferson, WI7 contributions
Mar 2024 • Friends
We have been coming to the resort for many years and have never experienced the level of service we did in March. Special to Jhonny, Paul and Daniel. This group went above all of our expectations. Gteat job and thank you for your dedication to providing the highest level of service
Written 31 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M G
3 contributions
Dec 2024 • Solo
Despite all the construction going on all the staff is very welcoming and make you feel welcome. Roberto has been extremely helpful and very knowledgeable bartender . Room service is 24 hours and exceptional, The elegant and inspiring display has greatly enhanced our honeymoon experience at this location.
Written 12 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa S
Portage, WI4 contributions
Feb 2025 • Family
Another great experience at Tres Rios! The food was fantastic! Every restaurant was delicious! The butler staff, Daniel, Ruth and Alma really make our vacation amazing. They are so friendly and helpful, we really look forward to seeing them every year. In addition to them, two servers really stand out. The first is Luis from the Mexican restaurant, and the second is Agustin from the buffet in the mornings. They always greet us with a smile and really go out of their way to go above and beyond. These people make us want to continue coming every year! The only downside to our vacation was the construction of so many buildings at once. Hopefully more will be completed this year. All in all, was another beautiful and memorable trip.
Written 19 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mayra P
1 contribution
Apr 2024 • Family
Excellent hotel and service, nice experience on bicycles, visit to cenotes with soul and Lupillo. Excellent guides, we had a lot of fun, thank you very much
Very good attention also from the people who guided us in the kayak.
Very good attention also from the people who guided us in the kayak.

Written 7 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victoria M
1 contribution
Aug 2023 • Family
When they offered us the trip, they told us that the place was incredible for children and the reality is different, I came with my son and there is no children's area as shown in their gallery. There is a very small area for babies, the pool has a depth of 45 cm and there is a slide for older children, but they require a height of 1.20 to be able to use it. Even though children know how to swim, they are not allowed to access it, which is illogical. The pool that is family-friendly where children can swim has a depth of 1 35. In the pool area you must tip the waiters because otherwise they will not serve you. Check out is at 11 and you can continue using the facilities until 3 but since they take off your bracelet the waiters no longer serve you. It is a great disappointment to find this, the hotel's facilities are clean, if they put emphasis on these points the complex could grow a lot, since it is more aimed at people from 18 years of age onwards. And as many point out, they want to sell their memberships at any cost.

Written 21 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michelle m
3 contributions
Mar 2023 • Friends
We have been coming to Mexico with RCI for over 10 years now, we decided to try a new location this year and give tres rios a try! disappointed to say the least, if you have any color bracelet other then black you are treated like a second class citizen by the staff! staff only caters to “Members”, you are told restaurants are “first come first serve” but every restaurant you go to asks “do you have a reservation” of course members can make reservations no problem, then when you are brought to the “meeting” you are told it will be two hours max but are swindled into being lied too and looked down upon for not spending 30k to upgrade for 4 weeks of vacation! Most the staff is very nice and helpful, there is a lot to do on the resort which is nice! rooms are clean but i would rather spend my money somewhere everyone is treated the same
Written 30 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John G
Belmont, NH9 contributions
Feb 2024 • Couples
Awful. Went for a timeshare presentation. I do a lot of these because they offer free excursions and benefits so why not. This one was the most terrible I’ve ever seen. Also we informed the sales people that our bus leaves at 1:30 to go back to the resort we were at. They said not a problem we will get you a ride if it goes over. Presentation went to about 145, only after I flat out refused to sign the cc paper. Now I’m sitting in the lobby without a ride back to the hotel zone until 3 o’clock. If they can’t even hold up there end of the deal on a ride back to my hotel on time do you think they will honor all the promises they try to make in the presentation?
Written 27 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill N
6 contributions
Feb 2020 • Couples
I have been coming to Hacienda Tres Rios for 8 years, once or twice a year. It is our very favorite place to go. I toured this resort many years ago after buying a membership on EBay for 50 cents for a Sister Resort. I did not purchase then for the 35000 dollar asking fee many years ago, and was told by the salesman that I would never be allowed to step foot on the property again. Of course I loved the resort, and loved his challenge. Two years later I purchased an every other year membership on EBay for 400 dollars, with the seller already paying maintenance fee. So I acutually was 350 dollars ahead for the first stay. We come once or twice a year and love this place. I have spoken to sales people about upgrading my membership, but am obviously too cheap to spend thousands of dollars. Every year I stay here I notice that members who have not upgraded to the Black Band have things taken away. We can no longer make reservations for the excellent restaurants. Little things like the Black Band people having their Butlers reserve their pool chairs early in the morning. We are currently here on our 5th day and the same 6 prime chairs have been reserved by the same people,even though they have never used them. The Gold band Peasants are left to fend for themselves.
The resort is a great resort, unless you like the beach. For 10 years I've heard about the millions of tons of crystal sand that will cure the nasty water. Maybe next year.
I would recommend this place to everyone. It's Green policies are commendable, and the staff and food are amazing. The salespeople, however are cut throat beasts.
Come and enjoy knowing that the 90 minute presentation can be 5 hours and waste a day of your vacation.
The resort is a great resort, unless you like the beach. For 10 years I've heard about the millions of tons of crystal sand that will cure the nasty water. Maybe next year.
I would recommend this place to everyone. It's Green policies are commendable, and the staff and food are amazing. The salespeople, however are cut throat beasts.
Come and enjoy knowing that the 90 minute presentation can be 5 hours and waste a day of your vacation.
Written 12 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordon M
11 contributions
Jun 2021 • Couples
Rained almost the entire time but staff Jenein and crew kept us entertained. fun band in the Lobby each night, as early birds we found ourselves staying up to 11 PM each night dancing. Italian restaurant food was OK but the service FUN, waitress Beatrice walked away twice from our table as she was laughing (giggling) so hard, made for an enjoyable evening.
Written 19 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elsa G
Ajax, Canada75 contributions
Jan 2024 • Couples
A good place to relax. Staff are all polite. Not too impressed with the vendors they allowed on their property. They should screen them strictly. They are pushy and questionable and expensive. Excursions offered are expensive and was not given alternatives. However, they have free snorkeling, kayaking biking and sense adventru in the area. The marketing presentation was half day (sh h b 2 hours only). The salesrep was very nice but presentation is way too long. The deal was not really economical. Food was average. Not enough activities around the pool or beach. Not enough signage to different restaurants. You have to ask around how to get there. Four days enough for this place. Expensive to take cab (U$30/trip) to 5th Ave (downtown), 45 mins drive to Cancun (U$85/trip).
Written 18 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have not heard about a closing. I was there in November 2019 and just booked a stay for December 2020.
Written 26 February 2020
miguel chan
Central Mexico and Gulf Coast, Mexico
buenas tardes soy precio de la estancia y para 2 personas finde semana
Written 1 June 2019
I believe you have to be a guest at the resort. If you are they have all sorts of options
Written 19 February 2019
Are tours of the ecopark included in an all inclusive stay at the resort? Or is there an additional cost?
Written 9 February 2018
The cost of the tour of the Tres Rios echo park is included. There are other tours that are available as well. You can take a canoe trip from the cenote down the river and back or you can snorkle down the river.
Written 6 March 2019
monica p
Rio Segundo, Argentina
Hola, soy de Argentina, me ofrecieron un paquete en esta Hacienda desde vacacionante me pueden decir si es confiable? Son Sunset Group. Espero respuesta gracias. Ya que hay muchos estafadores.
Written 23 April 2017
Señor soy socio del grupo Sunset y le puedo decir que es una organización suprema mente seria y responsable, comprometida con la vocación de servicio.
Ya he hecho dos viajes y créame que de que repito repito!
Written 17 January 2018
Se puede entrar al ecopark sin estar hospedado en el hotel tres ríos
o es exclusivo para los huéspedes
si es posible entrar sin ser huésped que costo tiene
Written 12 November 2016
Acceso solo para huéspedes, de hecho ni siquiera dentro del mismo Grupo Turístico alojado en otros hoteles de la cadena, se admite ingreso, sino se ha reservado el pasa día
Written 17 January 2018
has the sunset hotel group in cancun and at tres rios taken on the Belive Hamaca in Boca Chica? I only hope and pray?
Written 15 January 2016
es un parque o un hotel??
si es un parque dentro de un hotel, se puedo solo ir a visitar el parque? gracias!
Written 28 October 2015
Son las dos cosas es un hotel Resort de Lujo, asentado sobre un Parque inmenso donde se tienen todas las medidas de control ecológico
Written 17 January 2018
Bonjour,
Quel est le prix d e l entre pour la journee et que comprend t'il?
Written 12 October 2015
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