Riviera Maya
Riviera Maya
4.5
About
This term is used to refer to the Yucatan coast now popular among tourists.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,374 reviews
Excellent
908
Very good
264
Average
90
Poor
45
Terrible
67

sophia d
1 contribution
1.0 of 5 bubbles
Mar 2024 • Friends
I am 18 and I went here on my senior spring break. My group had 24 kids and another school in my area was also there. For being 18 and free drinking you would think there would be 0 complaints. First the food, I did not expect a 5 star meal but I expected it to at LEAST be cooked at the way. My mom got food poisoning and the front desk did absolutely nothing to help. The bartenders also were harassing me. I ordered 3 drinks and they served them to be to bring back to friends and the women starts yelling at me, follows me, sees me and my friends at 18 didn’t like she was wrong and called security. We also went to a store (it’s the picture) and the worker was standing in between my mom and I acting like we were gonna steal her cheap crap. No one from either schools had a good time and I know a lot of families are filing credit reports for refunds. Incredibly rude staffing. (I almost forgot) They serve you in plastic cups and the next day really early they dig around for them in the trash to reuse… ppl put cigarette buds in it. I just got home and me and all my friends are so sick. Spend ur time and money at a better resort where you wont be mocked by employees and actually eat edible foods.
Written 30 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EdV60
Oxford, MI7 contributions
2.0 of 5 bubbles
Jan 2024 • Family
overall we found the experience very expensive compared to options in southern United States. With the current exchange rate, it seems better to spend our money in the gulf coast states over this winter holidays. for sure it's safer and less likely to suffer surprises and costs for food and other entertainment.
Written 26 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ilovepalms
125 contributions
3.0 of 5 bubbles
Apr 2023 • Couples
Depending what you are looking for, it could be okay. The Flair is good, the beach disappointed, Overall overcrowded.
Written 17 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mina
Mafikeng, South Africa9 contributions
5.0 of 5 bubbles
Aug 2023 • Family
one of my best holiday experiences from the location to the warm clear white sand beaches to the turtle hatchlings, the scrumptious variety of cuisines to the hospitality and the amazing sizes of the rooms.... simply an awesome experience. Perfect venue to host a wedding function. the resort takes care of all your needs. just sit back and enjoy all that Generations Rivera Maya and Eldorado have to offer you and more....
Written 2 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Off their P
Manchester, UK4,337 contributions
4.0 of 5 bubbles
Sept 2023 • Couples
This area has changed a lot since we were last here, but it's still very good. It appears the beach has receded quite a lot but there's not a lot. You can do about that and they really have tried their best. It is still more beautiful than most of the places.

The sand is white and soft, and the scenery is stunning. There are beach clubs along the way that will rent you lounges and umbrella, but other than that there's not much shade.
Written 17 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

awinrf1991
New York City, NY13 contributions
4.0 of 5 bubbles
Jul 2023 • Couples
One of the sites on my dream list, Riviera Maya greatly surpassed my expectations. It offers a ton of alternatives, so I'll return, maybe soon and more than once.
Written 4 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Fonger D
1 contribution
2.0 of 5 bubbles
Jul 2023 • Couples
Horrible service everywhere with the exception of the fanciest restaurants. Housekeeping does a very bad job, took our sheets and didn’t give us any multiple days in a row. All food, again with the exception of the fanciest restaurants, is edible at best. Towel stands close before the pools do for some reason. Gave us the wrong room and did not change it, in fact they advertised a room that they themselves did not exist (room with two queen beds). They did nothing to correct this error. The vast majority of the service people are incredibly rude. Save your money!
Written 10 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Caylee R
1 contribution
1.0 of 5 bubbles
Jun 2023 • Family
The only good thing about this resort was the pools and the views. I enjoyed the food at salum and my favorite restaurant was Gong our server Angela was very good. All the staff elsewhere, in the main lobby, shuttle drivers, etc. were so rude. Marco in the front lobby was very aggressive and hostile. we had many issues in our room. It smelled like must, and dirt, our beds felt damp when we arrived and it was all around upsetting considering how much we spent on this trip. Other staff in the front lobby were also rude to my family and I aswell. They were very unhelpful and seemed angry to even have to help when it is their jobs. When we went to Jungala the water park there was fecal matter in the pools. I am very disappointed. I was hoping for more from this resort and to actually feel like I was on a vacation but we were stressed the whole time. I suggest spending your money and booking a trip at a different resort. I will not come back here. Drinks and food are overpriced and not the best quality aswell. 1/10
Written 1 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lucas P
7 contributions
2.0 of 5 bubbles
May 2023
Very poor experience we had recently and I will not recommend to anyone to go to Riviera Maya or Quintana Roo or I will come back.

Mayas became very antipathic, unfriendly and not tourist oriented people (they do barely respond to you hello or 'buenos dias' in hotels and in restaurants).

Playa del Carmen became a crowdy full of concrete chaotic, city next to the beautiful Carribean sea. You better be aware of yourself when you are a pedestrian as traffic is huge, pavements very narrow and drivers do not stop - very bad as for a tourist destination!

Prices for the mediocre food and services too high ! also, they learned from some US tourists to beg for non obligatory tips in a tremendous amount of 15 - 18 %.

Better choose wisely before you plan to go there. I highly recommend other nearby Latin American countries for nice holidays.
Written 11 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

matt h
1 contribution
2.0 of 5 bubbles
Feb 2023 • Friends
We had a blast at this resort. It’s immaculately well kept. The food is great and the campus is large enough to keep you feeling like you. Aren’t trapped.

We had a 150 person wedding so it was important that the the hotel took care of our patrons and didn’t push the responsibility on us.

As far as the downsides go. We tried to do a couple of thier events and it not only wasn’t worth it they would double triple charge us . The Super Bowl party was $100 and they gave our seats away. Then they charged us for a full table.

They”accidentally” charged us for someone else’s massage and admitted to the error but then said that the other party had already left so it was on us..

All in all it’s an awesome property but stick to the restaurants and bars don’t veer off into other services.

Written 9 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Riviera Maya, Playa del Carmen

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