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Address: Satelite Sur por Andromeda Ote. 4, Tulum, Mexico
Phone Number:
+52 984 871 2357

TripAdvisor Reviewer Highlights

Read all 21 reviews
Visitor rating
  • 3
  • 1
    Very good
  • 0
  • 1
  • 5
Bad customer service

Only had one bike available and had to be returned by 6pm for 100 pesos... and owner was not nice nor helpful...

2 of 5 bubblesReviewed 2 January 2017
Ashley B
New York City, New York
via mobile
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21 Reviews from our TripAdvisor Community

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Showing 10: English reviews
New York City, New York
1 review
2 of 5 bubbles Reviewed 2 January 2017 via mobile

Only had one bike available and had to be returned by 6pm for 100 pesos... and owner was not nice nor helpful...

Thank Ashley B
Brisbane Region, Australia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 December 2016 via mobile

Most expensive bike shop in town. Charged me 120 pesos for overnight rental. Go to Kelly's or Centre Bikes on the main road. Way cheaper!

Thank Bonny O
Cork, Ireland
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 November 2016

just made the error of booking a early morning tour to cenotes with the owner of this shop, after his recommendation of this great tour. I had rented a bike from the shop previously & he told me of this great tour they do starting 6.30am. A jeep loads all the bikes and they drive off into the jungle and... More 

Thank pickena
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 23 March 2016 via mobile

On our first day in Tulum we went to Iguana to rent bikes and get a lay of the land. Vicktor got us set up on bikes for the day and suggested the great taco stand across the road. When we arrived back at the end of our day, we arranged a tour of the Dos Ojos Cenotes with Vicktor.... More 

Thank Litia P
Wellington, New Zealand
2 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 1 February 2016

I rented a bike from this store, and referred a friend here also. Soon after, the bike I was using broke as I rode it, the bike was in very poor condition. Coincidently this bike was stolen from a very busy area at the doorstep of my hotel. This happened 2 days into me having the bike. No other bikes... More 

6 Thank Elle F
Toronto, Canada
Level Contributor
42 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 4 February 2013

The bikes we rented with Hugo were ok, average bikes compared with other shops in Tulum. What made us love it was the owner who were really friendly, gave us tips, discounts for half a day rent and shared some stories with us. We recommend it.

Thank Barbs1978
New York City, New York
1 review
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 25 September 2012

If you are a serious cyclist needing a top shelf bike assembled or dismantled or serviced, ABSOLUTELY DO NOT come to this shop unless you are very, VERY desperate..or like abuse. Single ladies - STAY FAR AWAY! The owner - Hugo at first was friendly and assembly easy but he has a serious Dr Jekyll and Hyde personality. To get... More 

7 Thank kaystimo
Tulum, Mexico
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 September 2012

Iguana Bikes tour of the cenotes was a top highlight of our week in Tulum. Hugo was our tour guide and he was an excellent person to have show us 3 of the stunning cenotes. It was very cheap in comparison to renting bikes, paying a taxi, and then paying entrance fees into the cenotes. He picked us up from... More 

3 Thank Lauren H
nelson, bc
Level Contributor
13 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

We stumbled across Iguana bike store on our trip to Tulum and Hugo, the owner, was super friendly and we immediately rented 2 bikes, and booked a bike trip for the next day. He was super flexible with when we could return the bikes and the bike trip to the cenotes was really cool. Hugo has a great sense of... More 

Thank margaret-anne m
Rushton Spencer, United Kingdom
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 4 May 2009

Being a keen cyclist and having rented bikes from over 20 different countries I can safely say that Iguanabike in Tulum is the most unfriendly and appalling bike shop I have every had the misfortune in visiting. Upon arrival I asked the perfectly acceptable question was there a discount available for renting 2 bikes for 3 or more days. The... More 

11 Thank jane_leek

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?