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Dolphinaris Tulum

#20 of 86 things to do in Tulum Features Animals
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
+52 998 881 3030
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Review Highlights
Fantastic Fun. Pictures are Insanely Expensive, Take Your Own!

We booked the Swim with the dolphin and did the belly to belly swim. Our trainer was amazing... read more

Reviewed yesterday
Dustin K
Dolphin swim

Booked and paid for my daughter (aged 9) & Hubby to swim with dolphins online prior to holidaying... read more

Reviewed 1 week ago
Melanie H
,
Manchester, United Kingdom
via mobile
Read all 387 reviews
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Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
  • Excellent53%
  • Very good27%
  • Average10%
  • Poor3%
  • Terrible7%
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Hours Today: 09:00 - 17:00
LOCATION
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
CONTACT
Website
+52 998 881 3030
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Reviews (387)
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1 - 10 of 387 reviews

Reviewed yesterday

We booked the Swim with the dolphin and did the belly to belly swim. Our trainer was amazing. He had a very logical and good explanation for why they have them in captivity and it came down to their health and life expectancy. In the...More

Thank Dustin K
Reviewed 1 week ago via mobile

Booked and paid for my daughter (aged 9) & Hubby to swim with dolphins online prior to holidaying at the Grand Bahia Principe Tulum. They both thoroughly enjoyed the experience and the time spent with the dolphins, a memory that will last a life time....More

Thank Melanie H
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 1 week ago

At Dolphinaris we appreciate all your positive comments. Our team works to provide our visitors magical moments, and it makes us glad to know that you had a wonderful experience with the dolphins!

Reviewed 4 weeks ago via mobile

We did a couples swim with the dolphins... Wow wow wow!!! Excellent timing .. Excellent trainers and the Dolphins were spectacular!!! I would recommend this experience to anyone!! Photos alittle pricey.. But take away the memories you wish :)

Thank ProudMrs
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 weeks ago

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

Reviewed 17 May 2017 via mobile

My wife and I booked a swim and ride with the dolphins for 29 th April 2017 as part of our wedding Anniversary treat we were booked for 10.30 on the morning and we ended up having a dolphin each as we were first there...More

1  Thank grahammcmullen
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 18 May 2017

Thank you for your review, it makes us feel happy to know that you had a good time with your wife swimming with dolphins, its a life time experience, please come back soon!

Reviewed 6 May 2017

I booked for the interactive programme as I'm not a great swimmer and first time swimming with dolphins. I was staying at the Akumal lobby so got the tram over to Tulum. I watched the dolphin show which was great. I then booked the 3pm...More

1  Thank Cookiemonster125
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 9 May 2017

At Dolphinaris we appreciate all your positive comments. Our team works to provide our visitors magical moments, and it makes us glad to know that you had a wonderful experience with the dolphins!

Reviewed 4 May 2017

The dolphin show was really fun and it was really cool to see the dolphins swim around and jump around! We took a shuttle from the Akumal Lobby to the Tulum Lobby and it was a little bit of a walk, but not hard to...More

Thank Anthony S
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 9 May 2017

Thank you to choosing us, we are happy to hear that you had a great experience with Dolphinaris Tulum, hope to see you again soon! Greetings.

Reviewed 2 May 2017

We found the staff very helpful and informative. The dolphins themselves are the star attraction . They are beautiful animals and very fascinating. I found the obvious bond between the dolphins and the staff very lovely to watch. My teenage son found the videos about...More

Thank Mary-Frances S
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 9 May 2017

Hi! It´is always a pleasure shared magical moments with people like you, we are glad to hear that you had an amazing time swimming with dolphis, come back to Dolphinaris again soon!

Reviewed 30 April 2017 via mobile

My husband and I had pre paid for the swim and ride program online and saved a good amount of money.. after reading the negative comments on here we were dubious about the swim as it does look like they are in a small pool...More

Thank Andrea B
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 9 May 2017

At Dolphinaris we are glad that you decided to visit us, swimming with dolphins is an amazing lifetime experience! We recommend our visitors to book in advance and add a photo package with their online reservation for great discounts. Thank you for your review, come...More

Reviewed 14 April 2017 via mobile

Very convenient having the Dolphinaris in the resort complex (Grande Bahia Principe, Tulum). We were in a group of 8 for the 'swim & ride' program. Would have preferred a smaller group with more time riding and interacting with the dolphins! Definitely recommend you buy...More

Thank glendamargaret57
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 22 April 2017

Thank you to choosing us, we are happy to hear that you had a great experience with Dolphinaris, hope to see you again soon! Greetings.

Reviewed 7 April 2017 via mobile

The girl friend did the dolphin swim last minute , she total loved it , staff was great , price was fair , downfall is the price for pictures , picture was more then the actual swimming with the dolphins , our room was just...More

Thank hardtail07
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 22 April 2017

It makes us happy that your girlfriend had an amazing experience swimming with dolphins! hope you two come back again soon!

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Questions & AnswersAsk a question
Billie R
Hi, Myself and my husband have done this experiance several times and don't wish to do it again but want to experiance watching the kids enjoy it more. So do ages 13 plus need a participating adult?
2 May 2017|
Answer Show all 2 answers
Response from DOLPHINARIS | Property representative |
Hi! thank you to contact us, over 13 years old is allowed to to the dolphin program without an adult however is necessary an adult to accompany the children to the location and stay as an observer, we recommend to book in... More
1
Vote
Kimberley W
What is the difference between the Dolphin Swim and the Dolphin Swim and ride? I have looked at the website but not sure what the extra $20 gets you. Thanks!!
15 March 2017|
Answer Show all 2 answers
Response from PincPleasure | Reviewed this property |
So they offer 5 different types of Dolphin experiences or the all day (trainer experience) that includes all 5. The Dolphin swim ride involves the Dolphin swimming upside down (belly up, they are completely capable and enjoy... More
1
Vote
Michelle P
Do they allow you to take your own photos?
30 December 2016|
Answer Show all 4 answers
Response from Jennifer V | Reviewed this property |
no they don't. no cameras allowed
1
Vote