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Dolphinaris Tulum

Features Animals
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
+52 998 881 3030
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A good time

The dolphins were great, trainers were excellent with my young kids 5 and 7. However when we... read more

Reviewed 4 days ago
sap136
,
Cobourg, Canada
via mobile
Swim with dolphins

Do not book here Dolphins not looked after or cared for just there to make money kept in tiny... read more

Reviewed 2 weeks ago
Wesley B
via mobile
Read all 426 reviews
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Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
  • Excellent54%
  • Very good26%
  • Average10%
  • Poor3%
  • Terrible7%
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Hours Today: 9:00 AM - 5:00 PM
LOCATION
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
CONTACT
Website
+52 998 881 3030
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1 - 10 of 272 reviews

Reviewed 4 days ago via mobile

The dolphins were great, trainers were excellent with my young kids 5 and 7. However when we booked through the hotel they never told us of a height restrictions for the “rides”. Neither child were tall enough. So we had to piggy back in order...More

Thank sap136
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

Thank you for your opinion. We are glad that you had an great time with Dolphins. We are sorry to hear about the heights restrictions, however thru our web site you can book next time and get great deals.

Reviewed 2 weeks ago via mobile

Do not book here Dolphins not looked after or cared for just there to make money kept in tiny swimming pool day and night disgusting place I left feeling terrible . If you want to swim with dolphins do it at xcarat more expensive but...More

2  Thank Wesley B
Reviewed 4 weeks ago

Just before I start this reviews I am positive honest guy, i also seen comments about its cruel about keeping dolphins in captivity well to be honest at the end of the day a adult dolphin who been has born in captivity doesn’t know how...More

Thank fitnessboy2004
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

What amazing review you have shared with us, we are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

Reviewed 13 December 2017

This was a once in a lifetime experience ! There are many options to choose from; 1.Interactive program, ( you basically get to touch, kiss and play with them but not swim with them...great for people who cannot or are not strong or experienced swimmers.)...More

Thank Laura H
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

Reviewed 7 December 2017

I highly suggest this. Oh they were such amazing animals. It was Sidney and . . . oh now I forget his son's name. I wasn't sure how to feel about it all in the beginning, given they were captive and all. But we received...More

Thank analogic
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

Reviewed 2 December 2017

There is very little middle ground when it comes to keeping animals in captivity. Most are either firmly for or against. Most have their own reasons or experiences to draw upon. I have been a SCUBA instructor for over 29 years. I have the utmost...More

Thank NanSea123
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! It makes us happy to know that you shared these magical moments with your family.

Reviewed 7 November 2017 via mobile

We paid for the dolphin interaction and the photo package it turned out to be over $550 Canadian to go and we went out on a platform and barely got to touch the dolphin and we only on the water for an hour not worth...More

1  Thank dmiddleton1287
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences regarding to the photos, if you book in advance thru our web site you will get up to 60% OFF, hope to see you again back soon!

Reviewed 7 October 2017

This was a fantastic experience and once in a lifetime experience for me. It was truly worth every penny and would do it again.

Thank Michael C
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! Please come back again soon!

Reviewed 22 September 2017

We loved this experience and it was right on our hotel grounds. We chose the 99.00 U.S 40 minute swim and interaction with dolphins. The facility is very clean and well maintained. The dolphins are well looked after and the staff are very passionate about...More

Thank GREENQUEEN08
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! It makes us happy to know that you shared these magical moments with your family.

A TripAdvisor Member
53
Reviewed 19 September 2017 via mobile

I loved swimming with the dolphins, and it was educating. However the only thing that spoilt it for me was the person who led the session, Mario. He was really unprofessional when speaking to his colleagues who take the pictures and really Inappropriate flirting. Although...More

Thank A TripAdvisor Member
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 days ago

Thank you for your review, we absolutely consider all your words, please come back again to Dolphinaris soon!

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Ask a question
Questions & Answers
Tinkerbell203
11 August 2017|
Answer
Response from glendamargaret57 | Reviewed this property |
Sorry, I cannot help, I did not buy any t-shirts
-1
Votes
Ana Lucia d
25 July 2017|
Answer
Response from DOLPHINARIS | Property representative |
Hi! Please contact our life agents in our website Dolphinaris and they will happily help you to find the best deal for your interactive program. Looking forward to see you soon!
1
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Billie R
2 May 2017|
AnswerShow all 2 answers
Response from DOLPHINARIS | Property representative |
Hi! thank you to contact us, over 13 years old is allowed to to the dolphin program without an adult however is necessary an adult to accompany the children to the location and stay as an observer, we recommend to book in... More
1
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