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Address: Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
Phone Number: +52 998 881 3030
Website
Today
09:00 - 17:00
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Hours:
Sun - Sat 09:00 - 17:00
Description:

Dolphinaris Tulum at Bahia Principe Resort combines the best features of...

Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.

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TripAdvisor Reviewer Highlights

Read all 352 reviews
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  • 120
    Excellent
  • 53
    Very good
  • 28
    Average
  • 9
    Poor
  • 17
    Terrible
Loved it!

My husband and I did the dolphin swim. We were the only 2 in our group that day which gave us a lot of time to enjoy the Dolphins. I don't think they were prepared for only 2... read more

4 of 5 bubblesReviewed 11 September 2016
Amber H
,
New Castle, Pennsylvania
via mobile
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352 Reviews from our TripAdvisor Community

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Showing 227: English reviews
1 review
1 of 5 bubbles Reviewed 4 weeks ago via mobile

We leave tomorrow. For one after wedding excursion we chose to go here. It was the only excursion the grooms sister with special needs Really Really wanted to do. The trainers and activities were lots of fun. However, after forking over 1200$ to do this asking another 400$ for a CD with photos is OUTRAGEOUS! I use 'photos' lightly as... More 

Helpful?
Thank Jennifer V
Friendswood, Texas
Level Contributor
31 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 September 2016 via mobile

Place is incredible, people are friendly, dolphin experience was awesome. Tomas is an awesome trainer, kind gentle hearted and funny. I'd def come back

Helpful?
Thank Mediconfyre
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Thank you for reviewing us, we invite you to follow our social networks to keep up with new promotions, interesting dolphin facts and beautiful pictures. Come back soon! More 

New York City, New York
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 September 2016

The staff did a great job in making it fun for the participants but also protecting the animals. The dolphins (Flex and Echo) proved to be patient, kind and happy. They both waited for my little boys (7 & 9 years old) to swim with them after my boys did not quite follow the rather technical set-up. They really showed... More 

Helpful?
1 Thank Susan F
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

At Dolphinaris Tulum we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! It makes us happy to know that you shared these magical moments with your family. Come back soon! More 

New Castle, Pennsylvania
Level Contributor
72 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 11 September 2016 via mobile

My husband and I did the dolphin swim. We were the only 2 in our group that day which gave us a lot of time to enjoy the Dolphins. I don't think they were prepared for only 2 people because our guide spent a lot of time just talking to us about them to fill up the time. We did... More 

Helpful?
1 Thank Amber H
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again! More 

Warkworth, United Kingdom
Level Contributor
40 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 28 August 2016

We went to watch the dolphin show and ended up booking for the children swimming with dolphins, which hadn't been the plan. They both found it an fantastic experience and one of their holiday highlights - favourite part was the belly ride!

Helpful?
Thank I B
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Fantastic! We are glad to hear that you family had an amazing time swimming with this incredible mamals. Come back soon! More 

Level Contributor
10 reviews
7 attraction reviews
5 of 5 bubbles Reviewed 16 August 2016 via mobile

We spent an entire day with the dolphins, training them, petting them, swimming with them and much more. The dolphins were definitely treated properly at Dolphinaris with lots of care, respect and attention to their needs. The activities at Dolphinaris were fun and we learned a lot about the animals as well as what our treatment of nature is doing... More 

Helpful?
Thank Miriam M
DOLPHINARIS, Guest service Maru. at Dolphinaris Tulum, responded to this review

As you mention, the Trainer for a Day is our most complete dolphin swim program, it includes lots of educational and fun activities! In Dolphinaris we are glad that you enjoyed to interact and swim with dolphins. We recommend our visitors to add a photo package with their online reservation, and book in advance in our website for great discounts.... More 

Gilroy, California
Level Contributor
378 reviews
273 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 3 August 2016

A controlled and safe environment for the dolphins and people, If you have ever wanted to swim with dolphins and you are down here, do it!

Helpful?
Thank Norma W
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

At Dolphinaris we appreciate all your positive comments. Our team works to provide our visitors magical moments, and it makes us glad to know that you had a wonderful experience with the dolphins! More 

Hillsboro, Texas
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 12 July 2016

We booked this through Apple vacations and did the dolphin swim for our two kids, 7 and 13. Yes the pools are small, but no different environment than Sea World has. The Dolphins seemed very happy, as one kept waiting at the edge for people to come. However they book about 10 people per group, so this means 1 dolphin... More 

Helpful?
1 Thank sulaksara
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

The well-being and the appropriate attention of the dolphins under our care is our absolute priority! At Dolphinaris our intention is to provide our visitors magical encounters and amazing experiences with these beautiful creatures, for you to share with family and friends, we don´t offered private encounter within Dolphinaris parks, we suggest for future visitors to book the encounter in... More 

Crawley, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 27 June 2016 via mobile

We bought our daughter an experience with the dolphins for her 4th Birthday whilst staying at the resort here. The whole experience was filled with laughter and happiness. My daughter is still telling everyone about it two weeks later to anyone that will listen (Even strangers!) My only negative is that the cost is the same for young children as... More 

Helpful?
Thank Siân L
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Thank you very much for your review, your feedback helps us improve our services. Our staff has constant training and is prepared to offer you wide dolphin information. There are different dolphin swim programs that adapt to each person’s needs and that provide you magical experiences. Best regards from Dolphinaris team. More 

London, United Kingdom
Level Contributor
9 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 June 2016 via mobile

Booked this online but was a bit wary of the conditions that the dolphins live in based on other people's reviews. All I can say is to ignore them. I booked the dolphin trainer for a day program and it was truly amazing! You learn about how the dolphins are cared for, trained and fed. They always care about how... More 

Helpful?
3 Thank kingmimi24
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Thank you to review us! As you mention, the Trainer for a Day is our most complete dolphin swim program, it includes lots of educational and fun activities! In Dolphinaris we are glad that you enjoyed to interact and swim with dolphins. We recommend our visitors to add a photo package with their online reservation, and book in advance in... More 

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