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Dolphinaris Tulum

Features Animals
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
+52 998 881 3030
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Review Highlights
Magic Moments with Dolphins!

The biggest highlight of my whole trip was spending a full day with the dolphins as the Dolphinaris... read more

Reviewed 3 days ago
kingsleigh2018
,
Toronto, Canada
Great Experience

Had a group of 8. We were staying at the Bahia Principe Akumal so it was close and we could see... read more

Reviewed 1 week ago
Alyssa Z
via mobile
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Overview
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Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
  • Excellent53%
  • Very good27%
  • Average10%
  • Poor3%
  • Terrible7%
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Hours Today: 9:00 AM - 5:00 PM
LOCATION
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
CONTACT
Website
+52 998 881 3030
Write a ReviewReviews (429)
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All reviews
"belly ride"
in 13 reviews
"swim with the dolphins"
in 17 reviews
"photo prices"
in 8 reviews
"foot push"
in 14 reviews
"bahia principe"
in 12 reviews
"dolphin encounter"
in 8 reviews
"swim program"
in 3 reviews
"interactive program"
in 3 reviews
"dorsal fin ride"
in 3 reviews
"amazing animals"
in 6 reviews
"photos and videos"
in 6 reviews
"bucket list"
in 11 reviews
"brilliant experience"
in 4 reviews
"photo package"
in 6 reviews
"once in a lifetime"
in 9 reviews
"take pictures"
in 6 reviews
"scuba diving"
in 4 reviews
Filter

1 - 10 of 273 reviews

Reviewed 3 days ago

The biggest highlight of my whole trip was spending a full day with the dolphins as the Dolphinaris at Grand Bahia Principe Tulum. Everyone here works hard so you have a great experience interacting with these beautiful creatures. Head trainer Juan and his assistant Luis...More

Thank kingsleigh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Had a group of 8. We were staying at the Bahia Principe Akumal so it was close and we could see the experience before booking. Everyone in the group had a blast. Learned a ton about dolphins and each dolphin they worked with personally. Pictures...More

Thank Alyssa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

The dolphins were great, trainers were excellent with my young kids 5 and 7. However when we booked through the hotel they never told us of a height restrictions for the “rides”. Neither child were tall enough. So we had to piggy back in order...More

Thank sap136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

Thank you for your opinion. We are glad that you had an great time with Dolphins. We are sorry to hear about the heights restrictions, however thru our web site you can book next time and get great deals.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 20 December 2017

Just before I start this reviews I am positive honest guy, i also seen comments about its cruel about keeping dolphins in captivity well to be honest at the end of the day a adult dolphin who been has born in captivity doesn’t know how...More

Thank fitnessboy2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

What amazing review you have shared with us, we are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

This was a once in a lifetime experience ! There are many options to choose from; 1.Interactive program, ( you basically get to touch, kiss and play with them but not swim with them...great for people who cannot or are not strong or experienced swimmers.)...More

Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

I highly suggest this. Oh they were such amazing animals. It was Sidney and . . . oh now I forget his son's name. I wasn't sure how to feel about it all in the beginning, given they were captive and all. But we received...More

Thank analogic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017

There is very little middle ground when it comes to keeping animals in captivity. Most are either firmly for or against. Most have their own reasons or experiences to draw upon. I have been a SCUBA instructor for over 29 years. I have the utmost...More

Thank NanSea123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! It makes us happy to know that you shared these magical moments with your family.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

We paid for the dolphin interaction and the photo package it turned out to be over $550 Canadian to go and we went out on a platform and barely got to touch the dolphin and we only on the water for an hour not worth...More

1  Thank dmiddleton1287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences regarding to the photos, if you book in advance thru our web site you will get up to 60% OFF, hope to see you again back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

This was a fantastic experience and once in a lifetime experience for me. It was truly worth every penny and would do it again.

Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! Please come back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017

We loved this experience and it was right on our hotel grounds. We chose the 99.00 U.S 40 minute swim and interaction with dolphins. The facility is very clean and well maintained. The dolphins are well looked after and the staff are very passionate about...More

Thank GREENQUEEN08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 January 2018

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! It makes us happy to know that you shared these magical moments with your family.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
SkylarW135
14 February 2018|
AnswerShow all 2 answers
Response from sap136 | Reviewed this property |
Yes I believe the show was at 11 each day, yes it is free. Lasts about 30 mins
1
Vote
baby1niki
23 January 2018|
AnswerShow all 4 answers
Response from KathrynW | Reviewed this property |
My son was 6 when he swam with them. As long as a parent is with the child she will be fine.
0
Votes
Tinkerbell203
11 August 2017|
Answer
Response from glendamargaret57 | Reviewed this property |
Sorry, I cannot help, I did not buy any t-shirts
-1
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