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Dolphinaris Tulum

Features Animals
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
+52 998 881 3030
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Review Highlights
Amazing Oppertunity

We loved this experience and it was right on our hotel grounds. We chose the 99.00 U.S 40 minute... read more

Reviewed 4 days ago
GREENQUEEN08
,
Toronto, Canada
Amazing experience but staff could have been more professional

I loved swimming with the dolphins, and it was educating. However the only thing that spoilt it for... read more

Reviewed 6 days ago
A TripAdvisor Member
via mobile
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Overview
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Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
  • Excellent52%
  • Very good27%
  • Average10%
  • Poor4%
  • Terrible7%
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Hours Today: 09:00 - 17:00
LOCATION
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
CONTACT
Website
+52 998 881 3030
Write a Review
Reviews (413)
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1 - 10 of 264 reviews

Reviewed 4 days ago

We loved this experience and it was right on our hotel grounds. We chose the 99.00 U.S 40 minute swim and interaction with dolphins. The facility is very clean and well maintained. The dolphins are well looked after and the staff are very passionate about...More

Thank GREENQUEEN08
A TripAdvisor Member
22
Reviewed 6 days ago via mobile

I loved swimming with the dolphins, and it was educating. However the only thing that spoilt it for me was the person who led the session, Mario. He was really unprofessional when speaking to his colleagues who take the pictures and really Inappropriate flirting. Although...More

Thank A TripAdvisor Member
Reviewed 2 weeks ago via mobile

The experience started of very well. We had an amazing time interacting with the dolphins and the trainers were very experienced and excellent at handling the dolphins, also very good with guests that felt a little anxious. However when it finished and it came to...More

1  Thank Billie04121996
Reviewed 2 weeks ago

It was a great experience and really good interaction with the dolphins. You get at least 45 mins in the pool with the dolphins. One of my children didn't do the dolphin ride so got to stroke one instead so she still had her interaction...More

Thank KathrynW
Reviewed 11 August 2017 via mobile

Despite storm Franklin we were still able to spend the whole day swimming with dolphins. We may have been freezing cold in Mexico in August, but it was such an amazing experience. Spending so much time with the dolphins, learning their commands, scuba diving with...More

Thank Tinkerbell203
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 15 August 2017

As you mention, the Trainer for a Day is our most complete dolphin swim program, it includes lots of educational and fun activities! In Dolphinaris we are glad that you enjoyed to interact and swim with dolphins. We recommend to wash your painted dolphin´s t-shirt,...More

Reviewed 4 August 2017

Kids swam with the dolphins which was a wonderful experience. The staff was very nice and pleasant. Even reasonable with the photo prices after. It could have been a little longer but it was still very memorable.

Thank Anita A
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 15 August 2017

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! It makes us happy to know that you shared these magical moments with your family.

Reviewed 4 August 2017

Absolutely amazing!! We picked the swim program and it is something we will never forget. Lots of interaction with the dolphins.

Review collected in partnership with this attraction
Thank Kimberley W
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 15 August 2017

At Dolphinaris we appreciate all your positive comments. Our team works to provide our visitors magical moments, and it makes us glad to know that you had a wonderful experience with the dolphins!

Reviewed 30 July 2017

Finding the place was horrible we had to geting trough the beach around a fence. They advertised you could get towels for a price but when we asked noting was availble. We had to change in the toilets because there were no lockers. Meeting the...More

Review collected in partnership with this attraction
Thank Esther W
Reviewed 30 July 2017

It was very enjoyable. Would do it again in a heartbeat. Dolphins were amazing and very friendly. Great pictures also.

Review collected in partnership with this attraction
Thank Sherri M
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 15 August 2017

It makes us happy that you had an amazing experience swimming with dolphins! Please come back again to Dolphinaris Riviera Maya.

Reviewed 30 July 2017

Beautiful facility, really a lot of fun. Worth the price, more reasonable than others in the area. They take you through a brief training and then you interact several different ways with the dolphin. Seems like they care for the animals well.

Review collected in partnership with this attraction
Thank Stephanie L
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 15 August 2017

Thank you for your review, you can follow our social networks to keep up with new promotions, discounts and interesting dolphin facts. Come back soon!

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Ask a question
Questions & Answers
Tinkerbell203
11 August 2017|
Answer
Response from glendamargaret57 | Reviewed this property |
Sorry, I cannot help, I did not buy any t-shirts
-1
Votes
Ana Lucia d
25 July 2017|
Answer
Response from DOLPHINARIS | Property representative |
Hi! Please contact our life agents in our website Dolphinaris and they will happily help you to find the best deal for your interactive program. Looking forward to see you soon!
1
Vote
Google Translation
Billie R
2 May 2017|
AnswerShow all 2 answers
Response from DOLPHINARIS | Property representative |
Hi! thank you to contact us, over 13 years old is allowed to to the dolphin program without an adult however is necessary an adult to accompany the children to the location and stay as an observer, we recommend to book in... More
1
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