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Address: Caleta Xel-ha, Puerto Aventuras, Mexico
Phone Number: +52 984 802 8752
Website

TripAdvisor Reviewer Highlights

Read all 76 reviews
Visitor rating
  • 53
    Excellent
  • 2
    Very good
  • 1
    Average
  • 2
    Poor
  • 1
    Terrible
Couples Massage

Fantastic relaxing setting in the jungle in an amazing park! Deep tissue massage was one of the best my husband and I have had and reasonable price. Great way to end the tour... read more

5 of 5 bubblesReviewed 19 October 2016
roxan2015
,
Fonthill, Canada
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76 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Fonthill, Canada
Level Contributor
9 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 October 2016

Fantastic relaxing setting in the jungle in an amazing park! Deep tissue massage was one of the best my husband and I have had and reasonable price. Great way to end the tour and would recommend to anyone who wants to relax. Will be back.

Helpful?
1 Thank roxan2015
1 review
5 of 5 bubbles Reviewed 26 July 2016 via mobile

It is wonderful spa. I like it because is different. 100% recommended for all ages, couples or friends.

Helpful?
Thank Olivia A
1 review
3 of 5 bubbles Reviewed 30 April 2016

The setting for Xpa is beautiful and green, a little piece of jungle in the middle of Puerto Aventuras. Lucera and Vica are amazing! The ancient Mayan hammock massage is worth every peso. I highly recommend this spa for a peaceful, relaxing way to end the day. Muchas gracias Mujeres! The setting above for rating Xpa would only show average.... More 

Helpful?
Thank Heather L
Chicago, Illinois
Level Contributor
9 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 March 2016

After having a massage here in 2015, I brought my daughter this year to have the same wonderful experience. The setting, décor and sounds are peaceful and serene. The masseuses that applied the seed massages were excellent, hitting all the right pressure points. We left feeling exfoliated, refreshed and relaxed. Muchas gracias!

Helpful?
Thank Carole G
London, United Kingdom
Level Contributor
21 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 January 2016 via mobile

I have had 2 wonderful massages in the last few weeks her. Truly exceptional and peaceful environment. The staff at the spa are extremely professional and this should be a must if in PA for a vacation.

Helpful?
Thank m l
Boston, Massachusetts
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 27 December 2015

Look elsewhere. ..not sanitary at all. I had the facial/massage combo for 80 mins. The massage was mediocre at best. Low pressure although I paid extra for deep tissue. I requested more pressure several times, but she did not deluver. Lazy woman. Then the facial was literally a mud mask and that was it. No cleaning, no scrub. The woman... More 

Helpful?
Thank Debra S
Xpa P, Director de Relaciones con Clientes at Xpa Spa Eco Natural, responded to this review

Really we appreciate your comments and we are very sorry that your experience with us was not satisfactory; We recognize that opinions like yours help us improve opportunities for our establishment, we mentioned that we review our processes carefully and talk with our staff to correct and improve the good service that our customers deserve. In advance thank you very much... More 

Colorado
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 18 December 2015

I just had the most fabulous massage at the Xpa in Puerto Aventuras. The setting is lovely, clean and serene! The woman who gave me the massage was just wonderful. I highly recommend the Xpa!!!

Helpful?
Thank PamColorado
Atlanta, Georgia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 July 2015

I have to say, as an aesthetician and holistic health coach I seem to always be giving the services rather than experiencing them but this experience was worth the wait!! I showed up to explore the spa and they were able to take me right away! It was simple communicating with the staff through body language and pointing at the... More 

Helpful?
2 Thank Urbeau2ful2
Cancun, Mexico
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 June 2015

My husband and I enjoyed the couples massage, it was an amazing experience and definitely the best massage i have received, since the moment when you enter the place you can feel the peace. I love this place

Helpful?
1 Thank NeniLondon
Gallatin Gateway, Montana
Level Contributor
57 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 7 May 2015

After reading all these reviews, apparently I just have bad luck! It took the concierge at the Omni 3-4 hours before finally getting someone on the phone at Xpa to take my reservation for the following morning. The reservation was booked, and they asked me to be waiting at the Omni at 9:45 to be picked up by their golf... More 

Helpful?
1 Thank shannon9907
Xpa P, Director de Relaciones con Clientes at Xpa Spa Eco Natural, responded to this review

We feel very sorry about this situation that was presented during your visit , just as we appreciate your comment because this can improve; Clearly I can see a technical communication problem which caused these problems , and we are committed to resolve and improve , to keep the high quality of service that our customers deserve. More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?