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Banff Visitor Information Centre

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Address: 224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
Phone Number:
+1 403-762-8421
09:00 - 17:00
Closed now
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Sun - Sat 09:00 - 17:00
Recommended length of visit: <1 hour

Welcome to the official visitor centre for Banff National Park. We invite...

Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!

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TripAdvisor Reviewer Highlights

Read all 767 reviews
Visitor rating
  • 365
  • 186
    Very good
  • 52
  • 17
  • 7
Very helpful and practical information

Knowledgeable staff. Conveniently located on Banff Avenue. Many practical pamphlets are available. Open daily.

Reviewed 4 days ago
Calgary, Canada
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767 Reviews from our TripAdvisor Community

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Showing 627: English reviews
Calgary, Canada
Level Contributor
205 reviews
96 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
Reviewed 4 days ago NEW

Knowledgeable staff. Conveniently located on Banff Avenue. Many practical pamphlets are available. Open daily.

Thank CalgaryWoman
Lethbridge, Canada
Level Contributor
5 reviews
Reviewed 4 days ago NEW

A great resource. Lots of information all provided by knowledgeable staff. If you are in the area for any reason, this is a must stop.

Thank cardstoniceman
Alberta, Canada
Level Contributor
881 reviews
456 attraction reviews
common_n_attraction_reviews_1bd8 385 helpful votes
Reviewed 6 days ago NEW

Staffed by pleasant, helpful young people, this is a good place to go for information on Banff and surroundings. Note that you can only access the parking lot from BEHIND the centre. Clean, if cramped toilets are downstairs.

Thank Professional-Pilgrim
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We truly enjoyed the place. It was quaint and the salesperson was extremely friendly and informative. A must see, if you are in Banff. Just a short walk across the bridge, from the main shopping area.

Thank Angela M
Level Contributor
31 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

You can pop in and ask them anything, including advice and they will help you out! Tons of maps available, as well as brochures on activities.

Thank amm01
Edmonton, Canada
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

If you don't know the town or don't have your "calendar" filled, visit the Information Centre - they have so much information about attractions and various town maps, you are certain to fill up any spare time you may have while staying in Banff. Staff were friendly and very knowledgeable.

Thank TravellingThomsens
London, United Kingdom
Level Contributor
54 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
Reviewed 3 weeks ago

Wanted to know if there were any bear sightings in the Fenlands. Was told in no uncertain terms to go to back of queue as two people had just wandered to the queuing point. Eventually got to ask question about recent bear sightings in the Fenlands to be told by the young girl that she "personally" didn't know. I tried... More 

Thank Linda_from_Bucks
Los Angeles
Level Contributor
90 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
Reviewed 3 weeks ago

Great for information without the clutter of souvenirs, the staff really knows the Park. Armed with our information, we continued onto Lake Louise.

Thank nonskim
Cincinnati, Ohio
Level Contributor
94 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
Reviewed 4 weeks ago

Not exactly what I was hoping for in a national park. Where are your local points of interest... like in the Jasper Park ranger station? We got a few ideas from the worker-- but she steered us wrong, I'm afraid. Do your research independently and skip this stop.

Thank kzc27
Level Contributor
130 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
Reviewed 19 March 2017

There is a desk for local info on restaurants, shops, sights, etc. and an area staffed by rangers who can guide you on choosing an outdoor activity. Nice to have them both in the same spot.

Thank Knansea

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Banff Visitor Information Centre and other visitors
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Questions? Get answers from Banff Visitor Information Centre staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?