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CHI, The Spa at Shangri-La Hotel, Vancouver

1128 West Georgia Street - Fifth Floor, Vancouver, British Columbia V6E 0A8, Canada
+1 604-695-2447
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Review Highlights
Very spoiled for our Anniversary!

My husband and I treated ourselves to a massage (he got an RMT and I got the Westcoast Wave... read more

Reviewed 12 June 2017
dcill0
,
Vancouver, Canada
Gift of Relaxation

We had a couples massage to celebrate a birthday and I was so impressed with the level of service... read more

Reviewed 24 May 2017
nisey91
,
Vancouver, Canada
Read all 53 reviews
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CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment and well-being.CHI, The Spa, made its North American debut at Shangri-La Hotel, Vancouver, in 2009. CHI offers a "spa within a spa" environment. Each suite comes with its own fireplace, private bath, shower, relaxation lounge, changing and vanity areas.
  • Excellent80%
  • Very good13%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 09:00 - 21:00
LOCATION
1128 West Georgia Street - Fifth Floor, Vancouver, British Columbia V6E 0A8, Canada
Downtown
CONTACT
Website
+1 604-695-2447
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Reviews (53)
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1 - 10 of 50 reviews

Reviewed 12 June 2017

My husband and I treated ourselves to a massage (he got an RMT and I got the Westcoast Wave massage) though we were able to be placed in the couples room. Check-in was very pleasant and we were able to sip ginger tea in the...More

Thank dcill0
Mariska H, Spa Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 1 week ago

Dear Dcill0, Thank you very much for the time and effort to share this amazing review about CHI, the Spa of the Shangri-La Hotel, Vancouver. Personalized hospitality is our number one priority, and I am glad to hear that you experienced the best our team...More

Reviewed 24 May 2017

We had a couples massage to celebrate a birthday and I was so impressed with the level of service we received. Our first point of contact was with Jenelle, and she was very welcoming and professional. Our therapists were Alexandra and Aiko who were also...More

Thank nisey91
Mariska H, Spa Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 1 week ago

Dear Dehernan91, What an amazing review, thank you so much for taking the time to share your positive feedback about your experience at CHI, the Spa and our staff. I’m very pleased to hear that you received flawless service during your treatment at CHI, and...More

Reviewed 7 March 2017

I was given the above noted spa treatment as a gift and today I had the best massage and facial I have EVER had in my life! My consultant, Georgia, was well trained and very intuitive about problem areas. The spa is a zen like...More

1  Thank Spinowner
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 10 March 2017

Dear Spinowner, We are very humbled by your kind words about CHI, The Spa and our staff. Thank you for taking time in sharing this experience with us. I am very glad to know that you had a memorable and relaxing time with us. Personalized...More

Reviewed 26 January 2017

I have been to many spas in Vancouver, and by far this is the best one. I have been to Willow stream, Absolute, and Vida. Chi is just over the top. The staff and therapists are excellent. You feel like you are on vacation when...More

2  Thank Babysparrow
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 26 January 2017

Dear Babysparrow, Thank you for sharing your recent experience with us. I am glad to know that our staff and therapists were excellent and that you felt like you were on a vacation when you came to our spa. We look forward welcoming you back...More

Reviewed 19 December 2016

The unique thing about this spa is you get your own private suite with a steam shower, dressing area, bathroom and lounge area. As far as I know, no other spa in Vancouver offers this. The design and decor is luxurious and relaxing. Amanda (RMT)...More

1  Thank Back2TheIsland_8
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 19 December 2016

Dear Back2TheIsland_8, Thank you for your feedback. I am glad that you had a relaxing massage with Amanda, I will pass on this comment to her as I am sure that she will be very humbled by your kind words. We hope to see you...More

Reviewed 12 December 2016

Chi is a first rate spa, with great treatments, atmosphere and is perfect for a lovely, relaxed afternoon. The only drawback is the tiny pool in the hotel. If it were better for lounging by, this would be a place I'd spend even more time...More

1  Thank thesnarkwasaboojum
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 14 December 2016

Dear thesnarkwasaboojum, Thank you for sharing your recent experience at CHI, The Spa. I am glad that you had a relaxing afternoon with your great treatment. I apologize if we fell short on your expectations with the pool. We hope to see you again. Kind...More

Reviewed 30 November 2016

If you're looking for the best spa experience in Vancouver, then go visit Chi Spa. They have the best service. Jen was so friendly and was super helpful. She showed us where everything was and gave us great service. Amanda was my masseuse and she...More

1  Thank donaldfung728
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 2 December 2016

Dear donaldfung728, Thank you for your feedback. I am very pleased to know that you had the best spa experience ever had with us. It was delightful to assist you during your treatment with us. I will pass on your kind words to the team...More

Reviewed 30 November 2016

First time visiting Chi Spa, and my experience with great. The Spa was for my birthday ! When arrived Jennelle from the reception welcomed and show me around the Spa. She knew it was my birthday and offered me complementary smoothie & made sure I...More

Thank Michelle C
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 2 December 2016

Dear Michelle C, Thank you for taking time in sharing you recent experience with us. It was very nice to learn that you had chosen to celebrate your birthday with us and that Jennelle and Alexandra was able to make it more memorable. We hope...More

Reviewed 14 November 2016

I continue going back to CHI spa because of its quiet, calm luxury. The staff is very friendly while also giving you your space. The rooms are incredible and unlike many in the world. You are given your own private suite with washroom bathtub/shower and...More

Thank K A R S
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 15 November 2016

Dear Karsten S, We are very humbled by your kind words about CHI, The Spa and our staff. Thank you for taking time in sharing this experience with us. We look forward welcoming you back. Kind regards, Mariska H.

Reviewed 7 November 2016

I had a great massage at this Spa, but it missed the mark because the girl checking us in, just really didn't know what she was doing. I did not know that the massages my husband and I had booked included a 10 minute steam...More

1  Thank Trvlchnnl
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 8 November 2016

Dear Trvlchnnl, I truly apologize if we fell short on your arrival experience. I am glad that we were able to rectify the situation before the start of your treatment. I do hope that you give us another try on your next stay at the...More

Nearby
Downtown
Vancouver's business district, the Downtown area is
bustling with smartly-dressed folks balancing their
lattes and briefcases to and from work. The area's
plethora of contemporary commercial, residential, and
corporate spaces has bred a landscape of nouveau
restaurants, chain cafes, and upmarket shopping
options. However, located right on the waterfront of
Vancouver's energetic Harbour, Downtown is a also
...More
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