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Willow Stream Spa At The Fairmont Empress

633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
+1 250-995-4650
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Review Highlights
Great!

Had a late flight out of Victoria so I spent some time here. Staff are extremely friendly and... read more

Reviewed 16 May 2017
SKYEG91
,
Edmonton AB
Had a manicure with paraffin treatment.

lovely experienceh on all counts. Recent renovation has a nail boutique with about six stations... read more

Reviewed 20 April 2017
elewar2017
,
Victoria, Canada
Read all 68 reviews
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At the coastal edge of the Pacific Northwest, the dramatic elements of nature rise and fall to the sound of the sea crashing against rock. Stately and elegant, The Fairmont Empress stands majestically at the city center. A charmed city at the tip of Vancouver Island - a village of quaint shops and bookstores, a tranquil place for a stroll along a harbor dotted with history, and the senses filled with the sweet fragrance of flowers, whatever the season.Here is the very essence of a life refined – Afternoon Tea steeped in another time, and the contemporary aura of energy always in motion. The gracious spirit and energy of the resort flow naturally to Willow Stream. The soothing spa design enchants with the elements. A calming waterfall welcomes guests as an invitation to experience the healing mineral waters. This is a place of tranquility, awakening images of the soothing shoreline vistas. It’s the perfect place for a spa. It’s a place where energy pools
  • Excellent77%
  • Very good14%
  • Average8%
  • Poor0%
  • Terrible1%
Travellers talk about
LOCATION
633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
Downtown
CONTACT
Website
+1 250-995-4650
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Reviews (68)
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1 - 10 of 68 reviews

Reviewed 16 May 2017

Had a late flight out of Victoria so I spent some time here. Staff are extremely friendly and pleasant. Facilites are small but doesn't feel crowded. Prices are on the higher side but they give you a discount if you are a FPC member(which she...More

Thank SKYEG91
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 17 May 2017

Good Morning SKYEG91, Thank you so much for your review. I couldn't agree with you more, our staff are extremely friendly and pleasant...we love them. So glad to hear you are an FPC member, there are fantastic benefits with the program including the spa discount....More

Reviewed 20 April 2017

lovely experienceh on all counts. Recent renovation has a nail boutique with about six stations each for hands and feet. Atmosphere very soothing.More

Thank elewar2017
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 25 April 2017

Hello elewar2017, Thank you so much for your review and sharing your experience with us. I am so pleased to hear that you found the nail boutique atmosphere soothing and that you had a lovely experience with us. I will share your feedback with our...More

Reviewed 10 April 2017

This is my favourite place to go for a pedicure. The spa facilities are beautiful, especially since the renovation this winter, and the staff is always professional and focused on your wellbeing and relaxation. Even when I feel my feet are at their worst when...More

Thank nbarnes12345
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 11 April 2017

Hello nbarnes12345, Thank you so much for your review. I am pleased that you enjoyed our newly refreshed spa. Linda's pedicures are absolutely the best, I'm sure your toes are ready for the Spring. Your feedback about Linda and our staff is much appreciated and...More

Reviewed 7 October 2016 via mobile

Best massage ever! I enjoy a spa massage when I travel--Vegas, Salishan, wherever. This atmosphere, with the little fireplace and lavender on the table when I arrived was great. Treat yourself! You also enjoy access to the mineral bath, sauna and steam room. Take your...More

Thank laurie c
Reviewed 1 October 2016 via mobile

i was really happy with the whole experience: great service, relaxing atmosphere, excellent massage, professional staff, beautiful interior.More

Thank judith1150
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 3 October 2016

Hello judith1150, Thank you for your review. I am so pleased to read that you were happy with your entire spa experience, from the service, to the atmosphere, the massage and of course our amazing staff. I will certainly share your feedback with our spa...More

Reviewed 27 September 2016

The spa ritual was wonderful, sauna, steam and mineral pool, heavenly. Also, enjoyed swimming in the pool and relaxing in hot tub. Had a facial and brows waxed and shaped, all wonderful.More

Thank Heidi S
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 28 September 2016

Hello Heidi S. and thank you for your review. I am so happy that you took the time to arrive early to enjoy the spa ritual. It is the perfect start to a Willow Stream experience...to relax the mind and body. Our facials are wonderful,...More

Reviewed 13 September 2016

I decided to book into this spa for the Executive meltdown package during a vacation in Victoria. I was not disappointed. The massage was the best massage I have every had. Christine was my masseuse. The facility has nice changing rooms, a women's hot sauna...More

Thank Happygoomom
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 19 September 2016

Hello Happygoomom, Thank you so much for you review. The Executive Meltdown is one of most popular treatments as it literally melts the stress away from all the places you hold it the most. Christine is an amazing therapist - I am thrilled that she...More

Reviewed 13 September 2016 via mobile

Two friends and myself book pedicure for her birthday celebration at the Willow Stream spa Rated lovely asked for tea water all got to sit beside each other and visit Lovely relaxing atmosphere incredible foot massage and hot wax treatment Friendly if I should service...More

Thank Derykkk
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 19 September 2016

Hello Derykkk, Thank you so much for your review. A pedicure spa day with friends sounds like a perfect birthday celebration. So happy to hear how much you enjoyed your pedicures and your time with us at Willow Stream. Thank you again for sharing your...More

Reviewed 20 August 2016 via mobile

After a "not so nice " visit a year ago, we decided to try the Willow Stream Spa again after an offer from Anita at the spa. She offered us another massage at their expense. We added 2 pedicures and lunch to complete the day....More

Thank Mommyoftwinsx2
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 24 August 2016

Hello Mommyoftwinsx2, I are so happy that you were able to return to Victoria so that we could provide you with a true Willow Stream experience and restore your faith in our spa. Thank you for your wonderful comments about Heather, Christine, Caitlin and Bella...More

Reviewed 7 August 2016

Although I was there just for one quick treatment, i felt refreshed from being in this spa. And if you can book Leslie, even better, as she has a calming, caring, professional demeanour that let's you know you're in good hands. The Spa is part...More

Thank Dreve
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 24 August 2016

Hello Dreve and thank you for your review. Lesley is an absolute treasure, and your comments about her calming, caring and professional demeanour could not be more accurate. So glad you were able to join us, even if it was just for one quick treatment....More

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Nearby Attractions
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.04 km away
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Questions & AnswersAsk a question
Sharon R
What are the spa packages offered?
29 January 2016|
Answer Show all 3 answers
Response from Stef581 | Reviewed this property |
There is a long list of spa services and several combined services packages. Best is to look at their spa services menu on line on the webpage for a complete listing. There are not so many packages of combined services but... More
0
Votes
Gemma N
What is the cost of a 1 hour massage at the Willow Stream Spa?
28 December 2014|
Answer
Response from EMPWSS250 | Property representative |
Our 60 minute Relaxation Massage begins at $129 plus tax. We also offer Stress Relief ($139), Sports ($149) and Therapeutic with an RMT ($159). Please feel free to contact our team for any further inquiries or booking at... More
0
Votes