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Willow Stream Spa At The Fairmont Empress

Certificate of Excellence
Neighbourhood: Downtown
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Address: 633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
Phone Number: +1 250-995-4650
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Description:

At the coastal edge of the Pacific Northwest, the dramatic elements of...

At the coastal edge of the Pacific Northwest, the dramatic elements of nature rise and fall to the sound of the sea crashing against rock. Stately and elegant, The Fairmont Empress stands majestically at the city center. A charmed city at the tip of Vancouver Island - a village of quaint shops and bookstores, a tranquil place for a stroll along a harbor dotted with history, and the senses filled with the sweet fragrance of flowers, whatever the season.Here is the very essence of a life refined – Afternoon Tea steeped in another time, and the contemporary aura of energy always in motion. The gracious spirit and energy of the resort flow naturally to Willow Stream. The soothing spa design enchants with the elements. A calming waterfall welcomes guests as an invitation to experience the healing mineral waters. This is a place of tranquility, awakening images of the soothing shoreline vistas. It’s the perfect place for a spa. It’s a place where energy pools

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TripAdvisor Reviewer Highlights

Read all 65 reviews
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  • 48
    Excellent
  • 10
    Very good
  • 6
    Average
  • 0
    Poor
  • 1
    Terrible
Happy Birthday To Me

Best massage ever! I enjoy a spa massage when I travel--Vegas, Salishan, wherever. This atmosphere, with the little fireplace and lavender on the table when I arrived was great... read more

5 of 5 bubblesReviewed 7 October 2016
laurie c
,
Eugene, Oregon
via mobile
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65 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Eugene, Oregon
Level Contributor
219 reviews
91 attraction reviews
common_n_attraction_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 7 October 2016 via mobile

Best massage ever! I enjoy a spa massage when I travel--Vegas, Salishan, wherever. This atmosphere, with the little fireplace and lavender on the table when I arrived was great. Treat yourself! You also enjoy access to the mineral bath, sauna and steam room. Take your vacation up a notch! You only live once!

Helpful?
Thank laurie c
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 October 2016 via mobile

i was really happy with the whole experience: great service, relaxing atmosphere, excellent massage, professional staff, beautiful interior.

Helpful?
Thank judith1150
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello judith1150, Thank you for your review. I am so pleased to read that you were happy with your entire spa experience, from the service, to the atmosphere, the massage and of course our amazing staff. I will certainly share your feedback with our spa team and we look forward to welcoming you back to Willow Stream for a future... More 

Squamish, Canada
Level Contributor
42 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 27 September 2016

The spa ritual was wonderful, sauna, steam and mineral pool, heavenly. Also, enjoyed swimming in the pool and relaxing in hot tub. Had a facial and brows waxed and shaped, all wonderful.

Helpful?
Thank Heidi S
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello Heidi S. and thank you for your review. I am so happy that you took the time to arrive early to enjoy the spa ritual. It is the perfect start to a Willow Stream experience...to relax the mind and body. Our facials are wonderful, so I was glad to read that you felt the same. Thank you so much... More 

Calgary, Canada
Level Contributor
43 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 September 2016

I decided to book into this spa for the Executive meltdown package during a vacation in Victoria. I was not disappointed. The massage was the best massage I have every had. Christine was my masseuse. The facility has nice changing rooms, a women's hot sauna and a women's steam sauna. They facility also has a mineral pool. I booked in... More 

Helpful?
Thank Happygoomom
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello Happygoomom, Thank you so much for you review. The Executive Meltdown is one of most popular treatments as it literally melts the stress away from all the places you hold it the most. Christine is an amazing therapist - I am thrilled that she was able to provide you with the best massage you've ever had! Very happy that... More 

Saskatoon
Level Contributor
123 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 13 September 2016 via mobile

Two friends and myself book pedicure for her birthday celebration at the Willow Stream spa Rated lovely asked for tea water all got to sit beside each other and visit Lovely relaxing atmosphere incredible foot massage and hot wax treatment Friendly if I should service Was a lovely afternoon in the spa

Helpful?
Thank Derykkk
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello Derykkk, Thank you so much for your review. A pedicure spa day with friends sounds like a perfect birthday celebration. So happy to hear how much you enjoyed your pedicures and your time with us at Willow Stream. Thank you again for sharing your feedback with us - we look forward to welcoming you back for a future spa... More 

Sherwood Park, Canada
Level Contributor
31 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 August 2016 via mobile

After a "not so nice " visit a year ago, we decided to try the Willow Stream Spa again after an offer from Anita at the spa. She offered us another massage at their expense. We added 2 pedicures and lunch to complete the day. It was a complete opposite experience from our last visit and its the way a... More 

Helpful?
Thank Mommyoftwinsx2
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello Mommyoftwinsx2, I are so happy that you were able to return to Victoria so that we could provide you with a true Willow Stream experience and restore your faith in our spa. Thank you for your wonderful comments about Heather, Christine, Caitlin and Bella - they are indeed amazing members of our spa team. It sounds like you had... More 

Victoria, Canada
Level Contributor
49 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 August 2016

Although I was there just for one quick treatment, i felt refreshed from being in this spa. And if you can book Leslie, even better, as she has a calming, caring, professional demeanour that let's you know you're in good hands. The Spa is part of the Empress and located on the Inner Harbour so great location and a wonderful... More 

Helpful?
Thank Dreve
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello Dreve and thank you for your review. Lesley is an absolute treasure, and your comments about her calming, caring and professional demeanour could not be more accurate. So glad you were able to join us, even if it was just for one quick treatment. We hope to welcome you back for a longer visit next time. Thank you again... More 

Washington DC, District of Columbia
Level Contributor
45 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 8 July 2016 via mobile

Glad to have taken extra time to enjoy the sauna, steam room and relax and detox in the mineral bath in between services. Great stress massage and vitamin facial. Locker room had all amenities needed to clean and dress after. Very clean. Welcoming and attentive staff throughout the whole experience.

Helpful?
Thank danabethdc
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello Dana and thank you so much for your great review of Willow Stream at Fairmont Empress. I am happy that you thoroughly enjoyed your Stress Relief Massage & Vitamin Boost Facial and were able to enjoy the spa ritual in between. It is the perfect way to relax, unwind and recharge the mind and body. We think our staff... More 

Victoria, Canada
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 25 May 2016

No big deal. My pedi was average and the coating dried bumpy. I've had better pedi's for half the cost. My daughters were hoping for the ambience, which I have to admit was top of the line. The staff and the environment were managed very professionally.

Helpful?
Thank Grateful4Life
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello Grateful4Life Thank you for taking the time to share your feedback with us. I was happy to read that you found our ambience "top of the line" and our staff and environment "managed very professionally". I am sorry to hear that your polish did not dry properly and I would love to have you back to allow us to... More 

Victoria Capital Regional District, Canada
Level Contributor
5 reviews
3 of 5 bubbles Reviewed 25 May 2016

So, no big deal. I could have received a gel nail pedicure for half the cost. The nail polish is lumpy on my nails. The ambience and staff were very nice and professional however. Overall not a good value for your dollar.

Helpful?
Thank 468wendya
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this review

Hello 468wendya, Thank you for taking the time to share your feedback with us. I am always happy to read that our staff were very nice and professional along with the ambience. I am sorry to see that your polish didn't turn out well and we would be pleased to have you back to remedy that issue. I have noted... More 

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Sarasota, Florida
10 months ago
Victoria, BC, Canada

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