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Willow Stream Spa At The Fairmont Empress

633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
+1 250-995-4650
Website
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Review Highlights
Superb care

The Willow Stream Spa is a wonderful place to relax and let yourself be pampered. Not a single... read more

Reviewed 6 days ago
Gloria Q
Excellent Spa & Services

I made use of the spa while staying at the Empress. It was lovely. I had a manicure and relaxation... read more

Reviewed 2 weeks ago
cejspud
,
London, Canada
via mobile
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At the coastal edge of the Pacific Northwest, the dramatic elements of nature rise and fall to the sound of the sea crashing against rock. Stately and elegant, The Fairmont Empress stands majestically at the city center. A charmed city at the tip of Vancouver Island - a village of quaint shops and bookstores, a tranquil place for a stroll along a harbor dotted with history, and the senses filled with the sweet fragrance of flowers, whatever the season.Here is the very essence of a life refined – Afternoon Tea steeped in another time, and the contemporary aura of energy always in motion. The gracious spirit and energy of the resort flow naturally to Willow Stream. The soothing spa design enchants with the elements. A calming waterfall welcomes guests as an invitation to experience the healing mineral waters. This is a place of tranquility, awakening images of the soothing shoreline vistas. It’s the perfect place for a spa. It’s a place where energy pools
  • Excellent78%
  • Very good13%
  • Average8%
  • Poor0%
  • Terrible1%
Travellers talk about
LOCATION
633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
Downtown
CONTACT
Website
+1 250-995-4650
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Reviews (72)
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1 - 10 of 72 reviews

Reviewed 6 days ago

The Willow Stream Spa is a wonderful place to relax and let yourself be pampered. Not a single thing missing. As well, massage therapist, Heidi, is amazing. Such a friendly gal who gives an absolutely superb massage.More

Thank Gloria Q
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 2 days ago

Good Morning Gloria, Thank you so much for your incredible review. We at Willow Stream strive to create a relaxing place to be pampered, and so we are thrilled that you were able to experience just that. Heidi is a wellness rockstar - she is...More

Reviewed 2 weeks ago via mobile

I made use of the spa while staying at the Empress. It was lovely. I had a manicure and relaxation massage...both were superb! Great experience!!!More

Thank cejspud
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 2 weeks ago

Hello cejspud, Thank you so much for your review. I am thrilled to learn that you were able to enjoy Willow Stream at Fairmont Empress during your visit to our beautifully restored hotel. Our manicures and massages are superb and so I'm glad to hear...More

Reviewed 3 weeks ago via mobile

Made arrangements for a massage for my spouse. This is his first visit to the spa. He loved it. The massage therapist, Heidi was fantastic - very pleasant and professional. Well worth showing up 45 min prior so you can enjoy the full spa for...More

Thank Lynne R
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 3 weeks ago

Hello Lynne R. Thank you so much for your review. I am thrilled that you were able to introduce your spouse to the wonderful world of spa, what a fabulous gift. I couldn't be happier that we were able to provide him with his first...More

Reviewed 3 July 2017 via mobile

I walked in, chose a service and was dealt with within fifteen minutes. Wonderful newly renovated spa with great service people and technicians located in the Fairmont Empress Hotel. I got the best and most relaxing pedicure ever with Sydney!!! I'd come back to this...More

Thank DoloresJacoby
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 11 July 2017

Hello DoloresJacoby, Thank you so much for taking the time to review our spa. I couldn't be more pleased to hear of your amazing experience at our newly renovated Willow Stream Spa. I think our staff are pretty incredible and am so pleased that you...More

Reviewed 16 May 2017

Had a late flight out of Victoria so I spent some time here. Staff are extremely friendly and pleasant. Facilites are small but doesn't feel crowded. Prices are on the higher side but they give you a discount if you are a FPC member(which she...More

Thank SKYEG91
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 17 May 2017

Good Morning SKYEG91, Thank you so much for your review. I couldn't agree with you more, our staff are extremely friendly and pleasant...we love them. So glad to hear you are an FPC member, there are fantastic benefits with the program including the spa discount....More

Reviewed 20 April 2017

lovely experienceh on all counts. Recent renovation has a nail boutique with about six stations each for hands and feet. Atmosphere very soothing.More

Thank elewar2017
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 25 April 2017

Hello elewar2017, Thank you so much for your review and sharing your experience with us. I am so pleased to hear that you found the nail boutique atmosphere soothing and that you had a lovely experience with us. I will share your feedback with our...More

Reviewed 10 April 2017

This is my favourite place to go for a pedicure. The spa facilities are beautiful, especially since the renovation this winter, and the staff is always professional and focused on your wellbeing and relaxation. Even when I feel my feet are at their worst when...More

Thank nbarnes12345
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 11 April 2017

Hello nbarnes12345, Thank you so much for your review. I am pleased that you enjoyed our newly refreshed spa. Linda's pedicures are absolutely the best, I'm sure your toes are ready for the Spring. Your feedback about Linda and our staff is much appreciated and...More

Reviewed 7 October 2016 via mobile

Best massage ever! I enjoy a spa massage when I travel--Vegas, Salishan, wherever. This atmosphere, with the little fireplace and lavender on the table when I arrived was great. Treat yourself! You also enjoy access to the mineral bath, sauna and steam room. Take your...More

Thank laurie c
Reviewed 1 October 2016 via mobile

i was really happy with the whole experience: great service, relaxing atmosphere, excellent massage, professional staff, beautiful interior.More

Thank judith1150
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 3 October 2016

Hello judith1150, Thank you for your review. I am so pleased to read that you were happy with your entire spa experience, from the service, to the atmosphere, the massage and of course our amazing staff. I will certainly share your feedback with our spa...More

Reviewed 27 September 2016

The spa ritual was wonderful, sauna, steam and mineral pool, heavenly. Also, enjoyed swimming in the pool and relaxing in hot tub. Had a facial and brows waxed and shaped, all wonderful.More

Thank Heidi S
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 28 September 2016

Hello Heidi S. and thank you for your review. I am so happy that you took the time to arrive early to enjoy the spa ritual. It is the perfect start to a Willow Stream experience...to relax the mind and body. Our facials are wonderful,...More

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Ask a question
Questions & Answers
Sharon R
29 January 2016|
AnswerShow all 3 answers
Response from Stef581 | Reviewed this property |
There is a long list of spa services and several combined services packages. Best is to look at their spa services menu on line on the webpage for a complete listing. There are not so many packages of combined services but... More
0
Votes
Gemma N
28 December 2014|
Answer
Response from EMPWSS250 | Property representative |
Our 60 minute Relaxation Massage begins at $129 plus tax. We also offer Stress Relief ($139), Sports ($149) and Therapeutic with an RMT ($159). Please feel free to contact our team for any further inquiries or booking at... More
0
Votes