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Elmwood Spa

18 Elm St, Toronto, Ontario M5G 1G7, Canada
+1 416-977-6751
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Review Highlights
Poor customer service

I called on April 17th and spoke with a very nice booking agent who assured me that she would be... read more

Reviewed today
Jennifer W
Nice visit, but likely won't return

I took a guest for a special spa afternoon. It was my first visit to the Elmwood Spa. I spoke to... read more

Reviewed 1 week ago
neferTT
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Canada's favourite urban oasis, located in the heart of downtown Toronto. With four floors of treatment and renewal options, retreat packages, couples retreats, Water Therapies (swimming pool, whirlpool and steam), two restaurants and a juice bar, Elmwood Spa offers more than any other day spa in Toronto.
  • Excellent42%
  • Very good26%
  • Average13%
  • Poor11%
  • Terrible8%
Travellers talk about
“water therapies” (91 reviews)
“steam room” (68 reviews)
“swedish massage” (28 reviews)
Closed Now
Hours
Hours Today: 10:00 AM - 9:00 PM
LOCATION
18 Elm St, Toronto, Ontario M5G 1G7, Canada
Downtown
CONTACT
Website
+1 416-977-6751
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Write a ReviewReviews (589)
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All reviews
"water therapies"
in 91 reviews
"steam room"
in 68 reviews
"swedish massage"
in 28 reviews
"terrace restaurant"
in 23 reviews
"ladies change room"
in 16 reviews
"mani pedi"
in 27 reviews
"juice bar"
in 19 reviews
"body treatment"
in 6 reviews
"great massage"
in 11 reviews
"spa services"
in 6 reviews
"eaton centre"
in 6 reviews
"rmt"
in 44 reviews
"lester"
in 6 reviews
"mask"
in 10 reviews
"masseuse"
in 15 reviews
"itinerary"
in 15 reviews
"downtown"
in 27 reviews
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1 - 10 of 589 reviews

Reviewed today

I called on April 17th and spoke with a very nice booking agent who assured me that she would be able to book requested services for May 5th for my friend and myself. She indicated that she would have to "work out the details" but...More

Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

I took a guest for a special spa afternoon. It was my first visit to the Elmwood Spa. I spoke to a very nice person on the phone to arrange the visit, but I expressed my desire to use the discount provided when you sign...More

2  Thank neferTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I've been to Elmwood Spa around five or six times now and each visit has been spectacular. I just made a booking yesterday over the phone and received great service right from the phone call. What really stood out to me was the phone call...More

Thank salimahmanji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 6 days ago

Dear Valued Guest, Thank you for your review following your visit with Elmwood Spa, and for your continued loyalty. It is so delightful to hear that you enjoyed all aspects of your visit, from booking and check-out. We will certainly pass along your kind words...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 weeks ago

We decided to treat ourselves to the thermal package which included sauna, steam room, pool and jacuzzi. We had been walking a lot around the city so we needed a little rest and relaxation before our journey back home. Elmwood Spa is clean and the...More

Thank WorldExplorersNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for taking the time to share your feedback following your visit. We are glad that you were able to enjoy some relaxation in our Water Therapies following your journey around the city, which includes a swimming pool, whirlpools, and steam...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I visited with my friends in April 2018. We all had massages and lunch in our robes. I had a good experience - one of my other three friends did not. Her massage therapist was sick and had the sniffles and was coughing and she...More

Thank Bianchinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

My visit to Elmwood spa was very relaxing. The staff is very professional and helpful for first-timers. Changerooms, showers and sauna/steam rooms were all very clean and added to the experience.More

Thank Derek_Eickmeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 2 weeks ago

Derek, thank you for taking the time to provide us with your feedback following your first visit to Elmwood Spa. It is wonderful to hear that you had a relaxing time, and enjoyed the amenities! We hope to welcome you back for some more pampering...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Went for my daughters 17th birthday, we both had a massage and facial with a lunch special included. First off the rainbow trout was what I ordered for lunch and OMG it was so nice, really a 5 star lunch. The pool is amazing and...More

Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 2 weeks ago

Thank you for your kind words, Andrea, and for making us a part of your daughter's birthday celebration. We are delighted that you both enjoyed your services and lunch, and will pass along you compliments to our Chef at the Terrace Restaurant. We hope to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Went in for a massage which was a good experience as I am used to going to an RMT. But the so called water therapies are not therapeutic. I thought they'd have a sauna but only a steam room is available, which is likely due...More

1  Thank bittermp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018

I went for a facial today because a few of my friends had given me a gift card from this place. I was really disappointed with the work. First off, it took a very long time to get through to them to make the appointment...More

4  Thank shaydzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for taking the time to provide us with your review following your facial at Elmwood Spa. We are very sorry that your experience, from booking to the treatment, was not reflective of our standards of excellence. We unfortunately experienced a...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018

BACKGROUND: I booked an appointment with the spa for my friend and I. We have been consistent clients (even obtaining special VIP offers from the spa themselves) attending the spa at least 4/5 times per year with the exception of 2017 because unfortunately I was...More

4  Thank LADEEEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 13 March 2018

Dear Valued Guest, Thank you for taking the time to provide us with detailed feedback following your most recent visit to Elmwood Spa, and for your loyalty over the years. We can appreciate how special each visit is for you, as it is an opportunity...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Downtown
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
...More
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Questions & Answers
alfie2011
11 November 2017|
AnswerShow all 3 answers
Response from RPF1966 | Reviewed this property |
The closest parking is the underground parking lot on Elm street just slightly west of the Elmwood Spa and just after the entrance to the Chelsea Hotel
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