We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Miraj Hammam Spa by Caudalie

Certificate of Excellence
Neighbourhood:
Downtown West
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Get directions
Address: 188 University Ave | Fifth Floor, Toronto, Ontario M5H 0A3, Canada
Phone Number:
+1 647-253-5770
Website
Today
09:00 - 21:00
Open now
See all hours
Hours:
Sun 09:00 - 19:00
Mon - Sat 09:00 - 21:00
Description:

An exotic oasis tucked away in the luxurious surroundings of the Shangri-la...

An exotic oasis tucked away in the luxurious surroundings of the Shangri-la hotel in Toronto. Experience a voyage inspired from the ancient rituals of the Middle East to the vineyards of Bordeaux. Old world traditions, introduced into the new world. This will be your Miraj Hammam Spa by Caudalie Paris journey.

read more

TripAdvisor Reviewer Highlights

Read all 92 reviews
Visitor rating
  • 58
    Excellent
  • 12
    Very good
  • 10
    Average
  • 3
    Poor
  • 8
    Terrible
Great Treatments

I had a lovely experience at this spa. I had a Groupon for a massage and facial, both of which exceeded my expectations. The lounge was quiet, but I did go late on a week night so... read more

Reviewed 1 week ago
AlexandraPoprawa
,
Toronto, Canada
Add Photo Write a Review

92 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 91: English reviews
Toronto, Canada
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I had a lovely experience at this spa. I had a Groupon for a massage and facial, both of which exceeded my expectations. The lounge was quiet, but I did go late on a week night so that could have made a difference. My massage was excellent, one of the best I have ever received. Jackie was amazing, she really... More 

Helpful?
Thank AlexandraPoprawa
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

I am amazed this spa has the rating it does. It is not worth 3 stars let alone almost 5. To start with the positives, the treatments I has (massage and facial) were nice. I like the products they use. However, for the prices they are charging and claims to be a luxury spa, they are nothing of the sort... More 

Helpful?
Thank JaneMarieCD
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this review

Dear Jane Marie, I want to sincerely apologize for your experience not meeting your expectations and for the lack of customer service that you received. This is definitely something that we need to correct. In regards to the small ladies change room, we do acknowledge this as a concern due to the success of the Spa, it does become a... More 

Toronto, Canada
Level Contributor
59 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
Reviewed 1 week ago

I will preface this review by saying that I don't normally write negative reviews. Out of 50 reviews, I've only had 2 rankings under 3-star... but our experience here was exceptionally disappointing. The spa looks nice from the outside and you're greeted by beautiful people and accompanied to the change-room, but after the initial "luxury facade" there is absolutely no... More 

Helpful?
1 Thank Sutter93
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this review

Dear Guest, I want to take this opportunity to sincerely apologize for our Spa not exceeding your expectations. It is unfortunate that you did not have the experience that we would have hoped for. Thank you for your valuable feedback on the amenities available in the change rooms and it is something that we need to work on. Regarding the... More 

Toronto, Canada
Level Contributor
65 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
Reviewed 19 March 2017 via mobile

Made arrangements here for a couple spa and had a massage and facials for both of us. The spa has excellent service and excellent ambiance. The waiting room area was fantastic too ( use for before and after service) and the provided a little snack and tea. The prices are high compared to other spas but worth it for a... More 

Helpful?
Thank loves_2_travel_1966
Paris, France
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 8 March 2017

Went to Miraj Hammam during my Staycation over the weekend. The Spat itself is lovely, but not worth the price. I had a massage and a pedicure and I could have gotten the same services done elsewhere at a fraction of a price and the experience would have been just as good. At that price point, the Four Seasons or... More 

Helpful?
Thank Belinda M
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 19 February 2017

I find it very off-putting and quite a turn off that a 5 star hotel and spa requires its guests to pay $25 to use facilities. Most other spa in Toronto provides access to pool/health facilities upon booking an appointment and does not charge. When I called today to book a massage- they were unable to accommodate a massage time... More 

Helpful?
2 Thank Anita V
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this review

Dear Anita V, Thank you for your feedback. It is unfortunate that as we are a separate Spa from the Hotel, it's a fee that the Hotel imposes on our Spa guests and we sincerely apologize that you were unaware of it prior to trying to book as we try our best to let our guests know up front to... More 

Toronto, Canada
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 18 January 2017

Was overall okay. Not bad. I don't know how the rating for this spa is so high I will most likely not return. Disliked how they try to charge extra for everything including pool access. Prices are already sky high pool and health club access should be complimentary like four seasons and the ritz. Lounge area unimpressive compared to four... More 

Helpful?
1 Thank alanchin1
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this review

Thank You for sharing your feedback. We certainly appreciate all of our guests feedback and concerns and try our best to exceed every guest's expectations. We couldn't agree more, our change rooms are smaller than usual; however due to the success of the Spa, this has created more of a challenge for us. We are in the process of finalizing... More 

Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 11 December 2016 via mobile

In my quest to name the best spa in Toronto, this remains at the top spot. $15 valet parking, gorgeous property, great amenities (pool, sauna, hot tub, steam), amazing staff, fabulous product line, and the dreamy little baklava at the end. Top notch!

Helpful?
Thank ColleenCarlisle
Toronto, Canada
Level Contributor
29 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
Reviewed 21 November 2016

This was my second trip to this spa as a "couples treat". In the 2 vists we have had the delights of the hammam, gommage, rhassoul clay body masque and deep tissue massages. The lounge areas, pools, fitness centre, sauna and change rooms are all spotless and well maintained. Every technican and therapist we have had has been professional and... More 

Helpful?
Thank Darcette
Toronto, Canada
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 20 October 2016 via mobile

I came here for a massage and facial and found the experience not worth it. First of all the change rooms are very small with no separate room for changing and only one shower stall. But that's not the worst part, when you pay hundreds of dollars to get pampered and they expect an 18% gratuity, you would think they... More 

Helpful?
3 Thank Belle C
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this review

Thank You for taking the time to express your feed back. We agree, our change rooms are small and we are looking to correct this with an expansion in the future! In regards to the Body Lotion, it is unfortunate that this was not available to you when you were in the change room and I do apologize if it... More 

Travellers who viewed Miraj Hammam Spa by Caudalie also viewed

 
Toronto, Ontario
 

Been to Miraj Hammam Spa by Caudalie? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from Miraj Hammam Spa by Caudalie staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?

Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood