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Review Highlights
Beautiful, very clean and very friendly

GENERAL: I came here on Saturday via a TravelZoo voucher for afternoon tea with prosecco. Two of us... read more

Reviewed 25 June 2018
Annabelle F
,
Greater London, United Kingdom
Average because it’s convenient

I joined before it was opened and, like most if not all members, have been saddened by its decline... read more

Reviewed 2 days ago
Simon S
Read all 120 reviews
61
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Certificate of Excellence
Traveller Overview
  • Excellent50%
  • Very good21%
  • Average15%
  • Poor5%
  • Terrible9%
Travellers talk about
“afternoon tea”(30 reviews)
“steam room”(16 reviews)
“lovely spa”(9 reviews)
About
Suggested duration: More than 3 hours
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Contact
Borough Green TN15 8PB, England
Website
+44 1322 522209
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Reviews (120)
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LanguageEnglish
58
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11
Show reviews that mention
All reviewsafternoon teasteam roomlovely spachanging roomshydrotherapy poolspa facilitiespool areaheated loungersdressing gownsstaff were attentivecream teaa bit off puttingwater fountainhot bedsmy mumhead massagefacilities are great
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1 - 10 of 120 reviews
Reviewed today via mobile

I am a regular visitor of the Retreat and recently decided come here with friends hoping to get some lunch, only to be told there isn’t any food being served today as there’s “no chef”. This has happened multiple times. No sign of any management...More

Thank harriet74galbraith
Reviewed yesterday via mobile

My wife has been a member here since it opened. It has steadily declined in quality of service and facilities and recently they have really surpassed themselves.. My wife has newly born twins - she wants to go there to use the facilities and generally...More

Thank Rob567895
Reviewed 2 days ago

I joined before it was opened and, like most if not all members, have been saddened by its decline and lack of any real effort to arrests it. Poor maintenance , even worse cleaning of pretty much all areas but especially the cardio area and...More

Thank Simon S
Reviewed 2 weeks ago via mobile

We went for a spa day for my mother in laws 60th at the weekend. The decor is beautiful but there are serious issues with the spa and the the way It is run. The beauty treatments were running late and felt very rushed as...More

Thank Nicki F
Reviewed 3 weeks ago via mobile

We went here on a day pass last weekend, as we’re looking to join a gym with swimming pool locally... and it wasn’t great at all. The changing rooms were loud with music (a lady on a spa day said the music was also loud...More

4  Thank Katie7S
Reviewed 3 August 2018 via mobile

This is an overpriced, unfriendly health spa. The membership is to expensive and you receive no service, the equipment is poor and the pool and changing rooms are dirty. It’s not worth the money shame reallyMore

6  Thank Haylz P
RRetreat, Manager at Reynolds Retreat, responded to this reviewResponded 4 August 2018

Hi Haylz P, we are terribly sorry that you feel this way. Could you email info@reynoldsgroup.co.uk with a detailed description as to why you feel this way as we'd like to get this rectified. We pride ourselves on friendly staff with great customer service so...More

Reviewed 16 July 2018

We booked directly with the retreat after I saw a special offer online the booking process was very easy and the ladies were helpful, we all booked a treatment aswell. We arrived at 9.30 and greeted with a friendly lady who talked through our forms...More

2  Thank Vicster2dogs
Reviewed 26 June 2018

Came here for my Mother in-laws 70th treatments were great treated with care and very friendly - very clean and relaxing spa - food excellent will definitely come again

1  Thank joanne k
Reviewed 25 June 2018

GENERAL: I came here on Saturday via a TravelZoo voucher for afternoon tea with prosecco. Two of us booked it as a surprise for a friend and we only told her about it the day before. She really wanted a treatment but by the time...More

Thank Annabelle F
Reviewed 24 June 2018 via mobile

What a fabulous day! Long sweeping driveway with immaculate grounds. Lovely stag feature in the grounds and plenty of parking. The building is grand and beautifully decorated with touches of luxury in every room. We had a warm welcome by all staff and they were...More

Thank Princess1985kent
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Questions & Answers
Ask a question
Honestly76
2 July 2018|
AnswerShow all 4 answers
Response from Annabelle F | Reviewed this property |
Swimwear is pretty much it! You get a terry robe, slippers and towel. Hair dryers are in the changing rooms. There's a bar so might want to bring some money too if you haven't bought a package. (Both card + cash accepted)
0
Votes
bunny5770
23 January 2018|
AnswerShow all 2 answers
Response from 348tracyannw | Reviewed this property |
Yes you can. We stayed in our swimming costumes with robes over.
1
Vote
Stickyfingers12
18 November 2017|
AnswerShow all 6 answers
Response from RRetreat | Property representative |
Hi, We charge £5.00 for use of our spa bags, which includes robe, towels and slippers.
0
Votes