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Gray Line West Coast Sightseeing

3945 Myrtle Street, Burnaby, British Columbia V5C 4G3, Canada
+1 604-451-1600
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Review Highlights
Great idea, bad experience.

Usually, I love Hop on Hop off buses. I have done them with my family all across Canada and the US... read more

Reviewed 5 days ago
Alissa7890
,
Vancouver, Canada
via mobile
Herman Is Amazing

I already did a lot of tours with west coast, including the hop on and off bus and I love it. The... read more

Reviewed 3 weeks ago
Franziska T
Read all 63 reviews
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Overview
  • Excellent58%
  • Very good25%
  • Average3%
  • Poor7%
  • Terrible7%
Travellers talk about
Open Now
All hours
Hours Today: 07:00 - 22:00
LOCATION
3945 Myrtle Street, Burnaby, British Columbia V5C 4G3, Canada
CONTACT
Website
+1 604-451-1600
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Reviews (63)
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1 - 10 of 61 reviews

Reviewed 5 days ago via mobile

Usually, I love Hop on Hop off buses. I have done them with my family all across Canada and the US. I decided to take my family members on the Vancouver Hop on Hop off bus Wednesday and I was disappointed by the quality of...More

Thank Alissa7890
Reviewed 3 weeks ago

I already did a lot of tours with west coast, including the hop on and off bus and I love it. The highlight was the tour to Whistler with Herman. He is super funny and has a lot of information on how it seems everything....More

Thank Franziska T
WESTCOAST S, Manager at Gray Line West Coast Sightseeing, responded to this reviewResponded 1 week ago

Hi Franziska T, Thank you for your review. I am really happy to hear that you enjoyed your tour with Herman. He is an awesome tour guide, with a great sense of humor. He will be very happy to hear your kind words. I am...More

Reviewed 4 weeks ago

Shortly after we got off our cruise, we got on the Gray Line hop on hop off bus and paid for their tour. Half way around the route, and several miles from our hotel, the bus we were on broke down. The drive called their...More

Thank Gary S
WESTCOAST S, Manager at Gray Line West Coast Sightseeing, responded to this reviewResponded 1 week ago

Hi Gary S, Thank you for your review. I am genuinely disappointed to hear about your experience. The breakdown was unfortunate and made the wait times even worse. We do take feedback like this seriously and have since added additional vehicles to the route on...More

Reviewed 4 weeks ago

West coast SIghtseeing offers a variety of tours and attraction deals. Now I can't speak for everything but their Hop-On Hop-Off Tour is horrendous!!! First of all, the drivers are literally there just to drive.. they don't greet you, they didn't even check tickets! Literally...More

Thank Cassidy P
WESTCOAST S, Manager at Gray Line West Coast Sightseeing, responded to this reviewResponded 1 week ago

Hi Cassidy P, Thank you for your review. I am disappointed to hear about your experience. Please feel free to connect with me at guestexperience@westcoastsightseeing.com. Thanks, Shruti M.

Reviewed 13 July 2017

In the brochure it is written "world-class commentary in English, French, Spanish, German, Japanese, Korean and Chinese" But we had no audio. The driver kept on talking all the way. But with the noise of the wind and the traffic we could hear only 30%...More

Thank windows730
WESTCOAST S, Manager at Gray Line West Coast Sightseeing, responded to this reviewResponded 1 week ago

Hi windows730, Thank you for your review. We will be reviewing the sounds systems on the buses. Drivers should be providing earbuds to connect into the audio system, but it seems you were not offered this option. I will ensure the operations team is reminding...More

Reviewed 3 July 2017

We had a two day pass for the hop-on hop-off bus that visits 22 stops around the city. We boarded and took a seat in the open but soon had to move to the covered area as it was so chilly. We got off after...More

Thank Philip S
WESTCOAST S, Manager at Gray Line West Coast Sightseeing, responded to this reviewResponded 4 weeks ago

Hi Philip S, Thank you for your review. I am happy to hear that you found the Hop-On, Hop-Off Sightseeing tour interesting and leisurely. The commentary has been kept light and humorous on purpose and I am glad you enjoyed it. I hope we will...More

Reviewed 28 June 2017

We paid $150 per person for a one day tour to Shannon Falls and Whistler. There was no value for money. Just a pleasant bus driver with a thick accent who stopped a couple of times to let us off the bus and have a...More

Thank Maria S
WESTCOAST S, Manager at Gray Line West Coast Sightseeing, responded to this reviewResponded 4 weeks ago

Hi Maria S, Thank you for your review. We appreciate the feedback and take it into consideration as we look to improve our tours for the future. Please feel free to reach out to me directly at guestexperience@westcoastsightseeing.com. I hope to have another opportunity to...More

Reviewed 27 June 2017 via mobile

Had a wonderful 7 hour day tour. Visited the fish hatchery, Capillano Suspension Bridge & Grouse Mountain. Beautiful vistas and loved the grizzly bears and wild birds at Grouse Mountain!! Our tour guide Mark was lots of fun and very patient with all of us...More

Thank Lilster5215
Reviewed 16 June 2017 via mobile

Did the Vancouver hop on/off bus tour. There's no live narration during the tour, just prerecorded spiels played as you go around the city. I've been on way better tours in different cities and wouldn't recommend going with this company. If you do, be sure...More

Thank Megan F
Reviewed 8 June 2017

It is a hop on hop off if you want to, however, we opted to tour the entire city before deciding where to get off. The bus goes through Stanley Park which is an amazing place. You could spend the entire day. The driver/ tour...More

Thank nkimperial
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