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Address: 4199 Lougheed Hwy, Burnaby, British Columbia V5C 3Y6, Canada
Phone Number:
+1 604-291-1133

TripAdvisor Reviewer Highlights

Read all 98 reviews
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  • 3
    Excellent
  • 4
    Very good
  • 9
    Average
  • 5
    Poor
  • 77
    Terrible
They try to avoid to cancel my contract and keep taking my money.

I registered to join the new UFC Gym in Port-Coquitlam in august 2016. The gym was supposed to open in September but it only opened in November. I didn't receive any notice the... read more

2 of 5 bubblesReviewed 1 week ago
sylou2017
,
Coquitlam, Canada
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98 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Coquitlam, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 week ago

I registered to join the new UFC Gym in Port-Coquitlam in august 2016. The gym was supposed to open in September but it only opened in November. I didn't receive any notice the gym was open, but they took a payment from my credit card. When I looked to my credit card and found the charge. I contacted the manager... More 

Helpful?
1 Thank sylou2017
Vancouver, Canada
1 review
3 of 5 bubbles Reviewed 1 week ago

if you are looking to join a fitness club do your homework, at the lougheed mall location in bby, there have been several locker break-ins, one of the issues is having a front desk that at times has no one there, its also not uncommon seeing strangers in street clothes woundering around, less than a year ago a shoplifter ran... More 

Helpful?
Thank johnfoley79
Surrey, Canada
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 6 December 2016

Let me first say how excited I was to join this gym but being disappointed with so many things over the past year. I signed up around September 2015 and after the full year they just keep charging you. Which was fine I guess. I decided to get a personal trainer who insisted that not having enough money to continue... More 

Helpful?
2 Thank Andrea L
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 22 November 2016

I signed up with them at Broadway Arbutus location while ago, and I emphasized to them that I am only interested in month-to-month plan and I'd like to be able to cancel my membership whenever I like. The clerk ensured me that all I need to do is to give them one month notice and it will be fine. Now... More 

Helpful?
3 Thank Arman A
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 November 2016

I actually never ever write reviews, but this is a must. I got into a car accident on May 28 and got pretty badly injured. I was bed ridden and traveling all the way to the gym to give them a note to cancel was the last thing that should have been done at that time. July 11th, I finally... More 

Helpful?
1 Thank Rozana A
SteveNashFitness, Front Office Manager at Steve Nash Fitness World, responded to this review

Hi Rozana, thanks for taking the time to provide your comments in detail, and we apologize for any frustration with your account. A representative from our service management team will reach out to you to address and resolve your concerns this week. Thank you for your patience. More 

Toronto, Canada
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 6 October 2016

I walked into this facility knowing that I would only be in Canada for 6 months and clearly stated that to the sales representative. I was informed that I only needed to give a 30 day cancellation notification since I was indeed on a month to month contract! Like an IDIOT, I figured this organization to be legitimate and my... More 

Helpful?
4 Thank Doug H
SteveNashFitness, Front Office Manager at Steve Nash Fitness World, responded to this review

Hi Doug, we're so sorry for any frustration with your membership and we'd really like to connect with you so we can address and resolve your concerns. Please email us directly at feedback@snclubs.com your account and/or contact info and a representative from our management team will reach out. Thank you. More 

Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 October 2016

its one of the worst places to go ...i had signed up in Aug 2015 for the Richmond Branch and was told its a one year membership and given all the hype about it.Once into the membership they screwed up my banking as they would not take the money out and then charge me late fees even though it was... More 

Helpful?
1 Thank Sangeeta M
1 review
1 of 5 bubbles Reviewed 26 September 2016 via mobile

My husband and I moved out of BC in Sept 2013 after cancelling his membership in June 2013 and my husband is still getting withdrawals from his account! It's Sept 2016! He called and kept getting the run around to call different numbers only for them to say they have no recollection of him cancelling. Obviously they would say that... More 

Helpful?
Thank Marikris C
SteveNashFitness, Front Office Manager at Steve Nash Fitness World, responded to this review

Hi Marikris, thanks for taking the time to provide your comments and we're sorry for any frustration with your memberships. If you can provide your account info we'd be happy to address your concerns in detail - please email us at feedback@snclubs.com - thank you! More 

1 review
1 of 5 bubbles Reviewed 12 August 2016

This place deserves zero stars!!! I joined Steve Nash on May 31st at the Cambie location and spoke with the assistant general manager when signing up. I specifically told her I want my membership cancelled by July 31st because I am going away for school. I showed her my acceptance letter to make sure that it is enough proof for... More 

Helpful?
Thank Monisha S
SteveNashFitness, Front Office Manager at Steve Nash Fitness World, responded to this review

Hi Monisha, we're glad we were able to resolve your concerns with you directly, earlier this month, and we sincerely apologize for any frustration along the way. If you have any other questions please email services@snclubs.com. Thank you. More 

North Vancouver
Level Contributor
25 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 10 August 2016 via mobile

I have been a member since 2014 and in the past few months have noticed that the cleanliness of the ladies changing room has declined to a disgusting level. Today a cockroach came out of a locker when I opened it!! The lockers are never wiped out nor are the bathroom stall doors. All kinds of disgusting things on the... More 

Helpful?
Thank Wendy V
SteveNashFitness, Front Office Manager at Steve Nash Fitness World, responded to this review

Hi Wendy, we're so sorry our service levels have let you down! We've tried to connect with you so we can address your concerns in more detail, but have not been successful in connecting with you to date. If you would like to share more, please email us at feedback@snclubs.com your preferred contact info and a representative from our management... More 

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