Escape Live Liverpool One
Escape Live Liverpool One
5
10:00 AM - 11:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 11:00 PM
Saturday
10:00 AM - 11:00 PM
Sunday
10:00 AM - 11:00 PM
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Address
Neighbourhood: Central Liverpool
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See what travellers are saying
- Culture316541173271 contributionGreat visitWent in to escape the Jack the Ripper room to celebrate sister’s birthday. The service was 10/10. Linn was such a lovely and friendly person. We were made to feel comfortable by her. Would definitely recommend going in for a visit! Although i do have to say that the Jack the Ripper room is not for those who get jumpy and scared easily, definitely stick to another if that’s the case!Thanks for your lovely review, we are glad you had a great time with us! We will pass your kind words on to Lynn!Written 6 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with familyWritten 3 October 2023
- Sarah Y2 contributionsWhat a gem!Had some time in the Liverpool L1 area to spare so decided to go the the escape rooms. So glad we did! What a great time. We had a group of 4 and we have done escape rooms before, and EVERYONE had a great time. The folks there were awesome to get us going and help us out. We are probably going to do a second room now during our visit. Highly recommend!Thanks for your lovely review, we are glad you had a great time with us and we look forward to seeing you again.Written 6 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 4 October 2023
- Daryl NManchester, United Kingdom2 contributionsMust visit - Escape LiveCompleted the Sherlock Holmes room. Amazing welcome, venue & Lynn our Gamesmaster was excellent with the right amount and type of help without spoiling the fun. Highly recommend, perfect to break up a day out in Liverpool.Hi, thanks for your review! We're glad you had a fun time with us, we will pass your kind words on to Lynne .Written 9 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 7 October 2023
- Sophie1470Liverpool, United Kingdom7 contributionsShaz is a legend!We had such a good time! Went in Jack the Ripper room with Shaz as our game master, absolute legend! Made it fun and entertaining and helped us when we were stuck but we managed to escape with 1 second to go!!! Would 100% recommend!Hi Julie, thanks for your review! We're glad you had a fun time with us, we will pass your kind words on to Shazz.Written 9 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 8 October 2023
- Leanne N1 contributionEscape live - Jack the RipperWe did the Jack the Ripper room and it was amazing. We were two couples and all of us jumped in fear multiple times. We would definitely recommend the experience. Our host Ana was a great help and very friendly. Can’t recommend enough.Hi, we're so pleased you had a frightful time in Jack the Ripper! We will pass your kind words on to Ana and we hope to see you again for another game!Written 10 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with familyWritten 9 October 2023
- Kevin D1 contributionExcellent. Any other questions?So, we were met by Bryony (I think), very welcoming and friendly, and sorted us out with drinks from the on site bar which was a nice change - other companies take note this is a definite selling point very few places have. As we were early, time for a leisurely drink while we waited for our slot. A few minutes early, our game host Amy took us to the room, and was excellent - I'm an experienced player but was in there with 2 novices and she read the mix of skill perfectly, hinting when appropriate and letting me go down a blind alley cos I should know better :) No spoilers for the room itself or puzzles but it was very well staged and the puzzles themselves were all well designed. I have to particularly point out the staff were all excellent, Amy and David in particular. I will 100% return to play the other rooms they have.. just a matter of when.Hi Kevin, thanks for your wonderful review, we're so happy you had a great time with us and were looked after so well by all our Game Hosts here at Escape Live! We look forward to hosting you for another game in the future! We will pass your kind words on to Bryony, Amy and David!Written 17 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 14 October 2023
- T L1 contributionGreat escape room for both experienced and first time escape roomersDid the Dr Watson room with my brother and sister (3 adults with a mix of first time escape roomers and more experienced), and it was absolutely great. Hannah M was a fantastic games master and helped us out when appropriate so we enjoyed the experience to the full. Definitely recommend!Thanks for your review, we're so pleased you had a great time with us. We will pass your kind words on to Hannah!Written 17 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with familyWritten 14 October 2023
- emma s1 contributionScary, exhilarating and fun - well worth a visit!Oh my it was absolutely amazing and such good fun! Our host Pete was brilliant and soo funny. The room was challenging and we missed a few bits but as our group was primarily first timers we were amazed how well we actually did. I would recommend to anyone jack the ripper room was interactive and scary but totally worth a visit. I can't wait to try another room xThank you for your lovely review, were so pleased you had a great time with us here at Escape Live. We will pass your kind words on to Pete, we look forward to hosting you again soon!Written 8 November 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 26 October 2023
- Dan M4 contributionsBest time at Jack the Ripper.Myself and my two friends had an amazing time with the Jack the Ripper experience at the 3pm booking on Halloween. Amy was an amazing and extremely friendly host and made the experience one we'll remember. Definitely coming again.Thanks for your review, we're so pleased you had fun whilst still being challenged! We will pass your kind words on to Amy!Written 2 November 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 31 October 2023
- Emily S1 contributionBirthday treatWe came to escape live for a birthday and it was me and my husband. Lynn our games master was amazing from start to finish very bubbly, attentive and all round lovley to have as part of our trip. Would recommend to everyone of all ages will be back.Happy Birthday! Thank you for your lovely review, were so pleased you had a great time with us here at Escape Live. We will pass your kind words on to LynnWritten 8 November 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Travelled as a coupleWritten 2 November 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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lexi82014
Leeds, UK18 contributions
Feb 2022
We visited for a birthday (not all of us local to Liverpool). Firstly, one of our group was not able to come unexpectedly. I emailed and asked if we could be refunded for one ticket (with several days notice) and we were told that the ticket was non-refundable. I can understand this, but it is still disappointing. The only option was 'pass it on to someone else to take their place' and there was no apology offered. Then, when we arrived, we were told that the room we had booked (Prison Break) was unavailable, due to a technical fault. Again nothing offered as an apology here either, we were just put in to another room. We ended up doing Dr Watson. It was still a good experience, but I just felt the service let it down a little. When we have visited other escape rooms the staff have really got in to character and made the experience. We didn't find this to be the case here at all. There was no photos at the end to say you escaped and no recording of timings either. 4 of us did the room and we were out with nearly 20 minutes to spare, so felt a bit short and mediocre. Combined with the fact that we weren't refunded for the person who couldn't come, it felt a bit pricey really for a 40ish minute experience (£90). Not sure if it was just our experience on the day maybe and we were unlucky. The Jack the Ripper room did sound good - we could hear lots of screams. Maybe our room was just one of the tamer, not as exciting, ones.
Written 28 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anondiner
18 contributions
Jan 2022 • Couples
We came here tonight (sunday 30th jan) to do the VR escape room, I've never done VR before and I explained this to our game operator she got us set up but didn't explain anything to me or how to use to controls. We weren't told the Game had begun and we were left completely to our own devices with basically no idea how to even move around.
About 20 minutes into the game my partners headset crashed and it took our operator 10 minutes to realise this and do anything about it.
With 13 minutes of the game left the game glitched and we couldn't get through a door as there was something jamming it (definitely not part of the game) So we took our headsets off and just said to the game operator we can't continue as it's crashed. To which she replied (no it hasn't) another word wasn't spoken she just escorted us out and told us to enjoy the rest of our evening... no apology for the crash in the game, or the fact we had to end early as it wasn't working. (think her name was Lindsay)
This is such a shame as we have been before once and we had such a good time the Jack the Ripper room really is amazingly set up and our game operator that time was so lovely (Hannah M) and helpful!
This experience has really put me off coming back, I don't like leaving bad reviews for anywhere especially a new business in the city but I'd avoid the VR if you don't wanna waste your money!
About 20 minutes into the game my partners headset crashed and it took our operator 10 minutes to realise this and do anything about it.
With 13 minutes of the game left the game glitched and we couldn't get through a door as there was something jamming it (definitely not part of the game) So we took our headsets off and just said to the game operator we can't continue as it's crashed. To which she replied (no it hasn't) another word wasn't spoken she just escorted us out and told us to enjoy the rest of our evening... no apology for the crash in the game, or the fact we had to end early as it wasn't working. (think her name was Lindsay)
This is such a shame as we have been before once and we had such a good time the Jack the Ripper room really is amazingly set up and our game operator that time was so lovely (Hannah M) and helpful!
This experience has really put me off coming back, I don't like leaving bad reviews for anywhere especially a new business in the city but I'd avoid the VR if you don't wanna waste your money!
Written 30 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Danielle E
1 contribution
Apr 2024 • Family
Really not impressed. We’ve done many escape rooms as a family before and Escape live is by far the worst! We were late starting, first member of staff said the rooms ready just waiting for staff, second person came along 5 minutes later and told us the rooms almost ready. Groups that had gone in before us were offered a lockable locker, we were offered a locker but no lock, we were told non were available.
Before we went into the room staff member explained health and safety etc then went onto say there are knobs in the room etc, if we break anything we’ll have to pay £30 to start then it gets much worse!
Once in the room it was extremely dark and we needed the torches on our phones.
3 times we completed what we needed to do on 3 separate tasks but nothing changed, eventually we asked for clues and were told we needed to do exactly what we’d already done. Once this was repeated again the staff member then unlocked something.
Terrible escape room, terrible experience! Would never go back here!
Before we went into the room staff member explained health and safety etc then went onto say there are knobs in the room etc, if we break anything we’ll have to pay £30 to start then it gets much worse!
Once in the room it was extremely dark and we needed the torches on our phones.
3 times we completed what we needed to do on 3 separate tasks but nothing changed, eventually we asked for clues and were told we needed to do exactly what we’d already done. Once this was repeated again the staff member then unlocked something.
Terrible escape room, terrible experience! Would never go back here!
Written 20 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi!
Thank you for taking the time to review your recent visit to our Liverpool venue and I'm sorry that we haven't lived up to your expectations on this occasion. I would love to get a little more info from you to see if I can put this right for you and to improve our experience for future visitors. I would really appreciate it if you could email me at Peter.lawton-horwood@escapelive.co.uk with your feedback. Thank you in advance,
Written 20 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DaveJD
1 contribution
Dec 2022 • Friends
Went to play the Jack the ripper room the other week with friends. As a whole the room is ok a bit worn out I'd say but wasnt bad, our main issue was when half way in the game we realise our Games Person was playing another game at the same time our was on. This made our clues come late or them missing certain things happening in our room. The price we paid I assumed we would have our own dedicated staff member to make our room run well but it was glaringly obvious her attention was on another party. I don't blame the poor girl who was rushed sorting 2 groups out when we finished but didn't think it was a good experience considering the price we paid.
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Please feel free to reach out to peter.lawton-horwood@escapelive.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Written 10 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom V
2 contributions
Aug 2023 • Couples
We booked a room for 9:30 p.m.. Upon arrival, we repeatedly rung the doorbell and even gave them a call but no one would reply. We managed to enter the building after a family that had just finished playing opened the door for us. We went to the floor that was supposed to be the reception and it was closed. I roamed the building and found some other people waiting to play on another floor. It looked like there were only two members of staff handling three escape rooms at the same time. As we were playing, it was obvious that the game master was not monitoring us as she didn't reply when we were asking for help or the clues she was giving us were not always on point. The result was utterly disappointing and it was a waste of 55 pounds and time. We are very experienced escape room players and we would NOT recommend this place to anyone interested.
Written 8 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We have not lived up to what we do in our Escape room
Please feel free to reach out to me peter.lawton-horwood@escapelive.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Written 8 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BritofanescapeHabit
Liverpool, UK21 contributions
May 2022
We have played over 500 escape games, and have played Escape Live in Birmingham, and enjoyed the games we played there, so we decided to give Liverpool's branch a try.
A nicely decorated room, finished to a good standard, with some good props and fun jump-scares.
This room was DARK. So dark in fact that we were told to take our phones in by our host. This…I didn’t do (primarily because my battery is knackered, secondary that I would think if a room is dark the company should provide adequate lighting ) but to rely on the in-game lighting was a mistake. I struggled A LOT seeing in this room, even when the lights were eventually brought up a little. There are moments of complete darkness too in places.
We could hear mutterings and talking from outside the room too which broke our immersion in the game.
The puzzles themselves were sound, had there been more care taken with the presentation… the game would have flowed a lot better.
There were a lot of folded laminates and general wear and tear which made some puzzles unintentionally harder. There is a lot to be said about the presentation of puzzles leading to how well the game plays! IT all factors in, combine this with the dull lighting and it’s a recipe for disaster.
Our game host was nice enough and delivered us decent clues. He improved the experience for us.
Overall, I was very underwhelmed with this room, and with the price point being so high, I felt somewhat disappointed in our experience, especially after having a good time at the Birmingham branch!
A nicely decorated room, finished to a good standard, with some good props and fun jump-scares.
This room was DARK. So dark in fact that we were told to take our phones in by our host. This…I didn’t do (primarily because my battery is knackered, secondary that I would think if a room is dark the company should provide adequate lighting ) but to rely on the in-game lighting was a mistake. I struggled A LOT seeing in this room, even when the lights were eventually brought up a little. There are moments of complete darkness too in places.
We could hear mutterings and talking from outside the room too which broke our immersion in the game.
The puzzles themselves were sound, had there been more care taken with the presentation… the game would have flowed a lot better.
There were a lot of folded laminates and general wear and tear which made some puzzles unintentionally harder. There is a lot to be said about the presentation of puzzles leading to how well the game plays! IT all factors in, combine this with the dull lighting and it’s a recipe for disaster.
Our game host was nice enough and delivered us decent clues. He improved the experience for us.
Overall, I was very underwhelmed with this room, and with the price point being so high, I felt somewhat disappointed in our experience, especially after having a good time at the Birmingham branch!
Written 9 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Britofanescape
thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to peter.lawton-horwood@escapelive.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Written 14 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Craig P
8 contributions
Mar 2022 • Couples
The Prison Break room was fantastic, easily the best room we've done so far. The set is brilliant and without giving too much away, the clues/props aren't always for what you think!
Our host John was fantastic, left us too it for the majority but was very much on hand to give criptic clues and steers in the right direction when needed.
Love escape rooms? This room is a must
Our host John was fantastic, left us too it for the majority but was very much on hand to give criptic clues and steers in the right direction when needed.
Love escape rooms? This room is a must
Written 12 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly
Prenton, UK20 contributions
Feb 2022 • Friends
Faye was a great game master. Her clues were great, not too obvious but enough to help us move on with the game, without giving us the answer.
We chose the Jack the Ripper Room, and I would throughly recommend this. It’s hard to know how best to describe this experience without giving anything away, the best this I can say is, go and experience it for yourself and if you are into this kind of thing, you won’t be disappointed
We chose the Jack the Ripper Room, and I would throughly recommend this. It’s hard to know how best to describe this experience without giving anything away, the best this I can say is, go and experience it for yourself and if you are into this kind of thing, you won’t be disappointed
Written 16 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lolly1972
North Wales, UK92 contributions
Sept 2022 • Family
We visited the Escape rooms today, in Liverpool One. First of all, a great and convenient location, with parking in Liverpool One nearby
.
We arrived as requested 10 minutes before and our room was still being prepared, and so were offered a drink. There’s a nice little bar where you wait and also a terrace.
Peter, was our host, and he was brilliant. He explained all the rules clearly (we were doing the Horrible Histories) , and was very enthusiastic, chatty and polite.
The clues were great and really well linked to the theme. There were little props to add to the fun should you want to wear/put them on.
Peter was attentive and on hand for any clues, of which we definitely needed a few, but I’m pleased to say we managed to Escape. Peter then presented my 10 year old with a small award which was a bit of fun and we wore a couple of props for a photo.
I would recommend these particular Escape rooms and will definitely return again to try one of the other rooms, of which they have a great selection.
.
We arrived as requested 10 minutes before and our room was still being prepared, and so were offered a drink. There’s a nice little bar where you wait and also a terrace.
Peter, was our host, and he was brilliant. He explained all the rules clearly (we were doing the Horrible Histories) , and was very enthusiastic, chatty and polite.
The clues were great and really well linked to the theme. There were little props to add to the fun should you want to wear/put them on.
Peter was attentive and on hand for any clues, of which we definitely needed a few, but I’m pleased to say we managed to Escape. Peter then presented my 10 year old with a small award which was a bit of fun and we wore a couple of props for a photo.
I would recommend these particular Escape rooms and will definitely return again to try one of the other rooms, of which they have a great selection.
Written 7 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, thank you so much for this lovely review, we really appreciate it! Well done for escaping too, Horrible Histories is our new, challenging room so you've done amazing to beat the time! We hope to see you again soon.
Written 8 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TheFussyTeenager
Manchester, UK1,264 contributions
Nov 2022
This must be the fourth or fifth prison-themed room I’ve done now: while it was pretty garden-variety in terms of story and puzzles, it delivered on theming.
It took two fairly seasoned escapes around 45 minutes to break out.
Our host was chatty and gave clues when requested.
It took two fairly seasoned escapes around 45 minutes to break out.
Our host was chatty and gave clues when requested.
Written 9 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
Thank you for taking the time to review us. We appreciate any feedback and like to take all advice on board. Drop an email to peter.lawton-horwood@escapelive.co.uk and we'll see if we can sort something out for you.
Written 10 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience
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