Plaza Premium Lounge LHR T5 Departures

Plaza Premium Lounge LHR T5 Departures, London: Hours, Address, Plaza Premium Lounge LHR T5 Departures Reviews: 4/5

Plaza Premium Lounge LHR T5 Departures

Plaza Premium Lounge LHR T5 Departures
4
6:00 AM - 5:00 PM
Monday
6:00 AM - 5:00 PM
Tuesday
6:00 AM - 5:00 PM
Wednesday
6:00 AM - 5:00 PM
Thursday
6:00 AM - 5:00 PM
Friday
6:00 AM - 5:00 PM
Saturday
6:00 AM - 5:00 PM
Sunday
6:00 AM - 5:00 PM
About
In an ideal location overlooking the runway, Plaza Premium Lounge Terminal 5 Departures is the perfect setting for both business and leisure passengers. The luxurious space is open to all travellers and features an abundance of comfortable seating. The lounge boasts freshly prepared food, a wide variety of drinks, unlimited WiFi and newspapers and magazines 1 shower with full amenities Runway views
Suggested duration
2-3 hours
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Popular mentions

4.0
370 reviews
Excellent
206
Very good
70
Average
34
Poor
32
Terrible
28

Liam K
Dumbarton, UK193 contributions
Jan 2022 • Solo
Used the lounge flying in and out of Heathrow 1st on the 15th and then on 23rd on my return.
A quiet lounge but with a very poor selection of food/drink and snacks.
So poor that the hot food selection was exactly the same on both visits. Probably wouldn't use again if can book into another lounge
Written 24 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Michelle S
Melbourne2 contributions
Jan 2022 • Solo
After a 37 hour journey from Melbourne the lounge was a wonderfully peaceful place to wait for my final flight to Manchester
Edwin was polite, kind and a pleasure to speak to. The service was wonderful and the views were great.
I couldn’t fault the lounge and excellent value got money.
Written 24 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Abraham Z. Hughes
London, UK32 contributions
Dec 2021 • Business
This lounge is located within beautiful spot of the terminal offering it’s guests a nice view of the outside with lots of lights even during winter. However, the food offer is quiet ok with lunch being much better than breakfast. Toilets are not clean regularly and they need more attention
Written 13 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 5 Departures. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 24 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Huntingdon1701
London, UK126 contributions
Jan 2022 • Solo
Fantastically peaceful with lots of private booths. Very light and airy with toilets and showers as part of the onsite facilities, unlike the other T5 lounge. Full bar and soft drinks, Inc teas and coffee, plus a hot buffet. Will definitely use again.
Written 7 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, It was our pleasure to welcome you to our Plaza Premium Lounge, Terminal 5 Departures Lounge. Thank you very much for taking your time to let us know your positive feedback. We take great pride in making sure our food and drink selection is of top quality and we are glad to hear that the food and drinks selection was up to your standards. We ensure our guests have a stress-free and relaxing experience ahead of their journey. Our staff work extremely hard to make sure this is the case and it is satisfying to hear that they have helped to make your visit worthwhile for you. We are certainly looking forward to welcoming you back in the near future. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 7 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Peter F
Eastbourne, UK317 contributions
Nov 2021
We decided to stay overnight at The Ibis on a room only basis before our international flight the following morning. We booked ourselves into this lounge so that we could have a leisurely breakfast and relax in comfortable surroundings prior to our flight.
We checked in our luggage and cleared through Passport Control much quicker than we had envisaged and so arrived at the lounge earlier than planned.
Reeve was on duty and was kind enough to let us go in. He was very friendly, welcoming and very professional.
We thoroughly enjoyed our breakfast, which was buffet style, and the staff were continually replenishing the dishes when required. The bacon and sausages were very tasty. There was plenty of different fruit juices and soft drinks too. We even managed to have a glass of wine before we left.
We were more than happy with the lounge, its surroundings, the food, comfort, amenities and the staff.
Thanks to all involved for the good start to our holiday.
Written 16 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Peter, It was our pleasure to welcome you to our Plaza Premium Lounge, Terminal 5 Departures Lounge. Thank you very much for taking your time to let us know your positive feedback. We take great pride in making sure our food and drink selection is of top quality and we are glad to hear that the food and drinks selection was up to your standards. We ensure our guests have a stress-free and relaxing experience ahead of their journey. Our staff work extremely hard to make sure this is the case and it is satisfying to hear that they have helped to make your visit worthwhile for you. It is my honour to know that our quality of services has earned your appreciation. We are certainly looking forward to welcoming you back, hopefully in the near future. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 7 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Cameron W
Durham, UK14 contributions
Dec 2021 • Solo
Excellent staff service. Requested plain sandwiches (ham or tuna) and unable to provide due to limited food selection. Agostinho, member of staff, then went out and bought me some ham sandwiches! Fantastic service and very thoughtful. Over and beyond expected levels of service.
Written 13 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Cameron, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 5 Departures. It is my honour to know that our quality of services has earned your appreciation. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 13 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Katy T
Cheltenham, UK3 contributions
Dec 2021 • Friends
Had a great experience here. A nice choice of hot and cold options. We were given 2 premium drinks each. There’s lots of soft drink options too. Would definitely do again. Was a nice calm start to the holiday!
Written 11 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Katy, It was our pleasure to welcome you to our Plaza Premium Lounge, Terminal 5 Departures Lounge. Thank you very much for taking your time to let us know your positive feedback. It is my honour to know that our quality of services has earned your appreciation. We are certainly looking forward to welcoming you back, hopefully in the near future. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 13 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Chris
16 contributions
Dec 2021 • Family
Was OK, but compared to other lounges that I have used this one is pretty average and in my opinion not worth the money. Food choices are basic, the breakfast buffet was just about warm and not very good quality. No bottled water available and no fresh fruit juice, just squash. Save your money and go to Wetherspoons for a breakfast.
Written 5 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Chris, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 5 Departures. It is my honour to know that our quality of services has earned your appreciation. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 13 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

kimfriedman
East Sussex, UK5 contributions
Feb 2021
We paid for the Plaza lounge and came away feeling it was a waste of money. We were very disappointed in comparison to a recent Gatwick lounge which was excellent
The food was poor, in quantity and quality the serving dishes were empty and were not being replenished, as a vegan there was very little to choose from, however, my husband eats meat and also found the choice disappointing. Staff were not particularly friendly , and dismissive when asking what was in the food, due to my food intolerances and whether they had any soya milk for a coffee The food was not the only issue, finding a space to sit was also problematic, due to a large number of people in the lounge, people were walking around trying to find a seat. This was not a good start to our holiday .....
Written 5 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Cameron, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 5 Departures. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 13 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Robert F
South East England, UK26 contributions
Nov 2021
We booked the lounge for somewhere to chill before our long flight , so we could chill out .
The food was not good and choice was poor seating also very limited and we could not sit next to each other until some people left . Choice of food was very poor and cold , would never pay for this again £72 wasted .
Written 5 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Cameron, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 5 Departures. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 13 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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