Plaza Premium Lounge LHR T5 Departures

Plaza Premium Lounge LHR T5 Departures, London: Hours, Address, Plaza Premium Lounge LHR T5 Departures Reviews: 4/5

Plaza Premium Lounge LHR T5 Departures

Plaza Premium Lounge LHR T5 Departures
4
6:00 AM - 5:00 PM
Monday
6:00 AM - 5:00 PM
Tuesday
6:00 AM - 5:00 PM
Wednesday
6:00 AM - 5:00 PM
Thursday
6:00 AM - 5:00 PM
Friday
6:00 AM - 5:00 PM
Saturday
6:00 AM - 5:00 PM
Sunday
6:00 AM - 5:00 PM
About
In an ideal location overlooking the runway, Plaza Premium Lounge Terminal 5 Departures is the perfect setting for both business and leisure passengers. The luxurious space is open to all travellers and features an abundance of comfortable seating. The lounge boasts freshly prepared food, a wide variety of drinks, unlimited WiFi and newspapers and magazines 1 shower with full amenities Runway views
Suggested duration
2-3 hours
Suggest edits to improve what we show.
Improve this listing
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Popular mentions

4.0
360 reviews
Excellent
201
Very good
70
Average
31
Poor
32
Terrible
26

Ahmet K
London, UK2,516 contributions
Waste of money
Nov 2021 • Solo
WASTE OF MONEY..! There is nothing to benefit.. eggs ,beans, sausage.. better breakfast less money at the terminal..!
Written 20 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Ahmet, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 2 Departures. Please accept my sincere apologies that your visit was not as enjoyable as it should have been. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 30 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kelly L
1 contribution
Best staff ever
Nov 2021 • Couples
Jerry, Edwin and Julianna the staff made our stay at plaza lounge EVERYTHING.
The kindest people you could ever meet and nothing was too much for them.
My new wife and I found this the perfect start to our honeymoon.
Thankyou Jerry Edwin and Julianna.
Written 16 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Kelly, It was our pleasure to welcome you to our Plaza Premium Lounge, Terminal 5 Departures Lounge. Thank you very much for taking your time to let us know your positive feedback. It is my honour to know that our service has earned your appreciation. We are certainly looking forward to welcoming you back, hopefully in the near future. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gill_Iain
United Kingdom120 contributions
Highly recommend - spacious, comfortable & clean
Nov 2021 • Solo
After expecting a change to the lounge services due to Covid with pre-packaged food and limited refreshments, I was pleasantly surprised at the quality and comfort of the lounge.

Bright, airy and very spacious with high standards of cleanliness. Tables promptly cleared and polite, professional staff - Edwin who was serving drinks (alcoholic, non alcoholic available) was particularly courteous and welcoming.

Freshly cooked lunch available (buffet style) so I enjoyed a delicious Moroccan chicken dish with rice - choice of apple crumble dessert or cheese and biscuits. Sandwiches and soup were also available as a lighter option.

Will definitely return!
Written 8 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Gill, Greetings from Plaza Premium Lounge London Heathrow. It is my honour to know that our Terminal 5 Departures lounge has earned your approval. I am delighted to read that you would consider to book again in the future. We take great pride in making sure our food and drink selection is of top quality and we are glad to hear that the food and drinks selection was up to your standards. We ensure our guests have a stress-free and relaxing experience ahead of their journey. Our staff work extremely hard to make sure this is the case and it is satisfying to hear that they have helped to make your visit worthwhile for you. We are certainly looking forward to welcoming you back in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Wen Fei Y
1 contribution
Service is satisfying
Nov 2021 • Solo
Staff is polite and patience to help and serve, food is okay but their desserts are perfect. Special thanks to Jolton for his kind service :)
Written 4 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest Greetings from Plaza Premium Lounge London Heathrow. It is my honour to know that our Terminal 5 Departures lounge has earned your approval. I am delighted to read that you would consider to book again in the future. We take great pride in making sure our food and drink selection is of top quality and we are glad to hear that the food and drinks selection was up to your standards. We ensure our guests have a stress-free and relaxing experience ahead of their journey. Our staff work extremely hard to make sure this is the case and it is satisfying to hear that they have helped to make your visit worthwhile for you. We are certainly looking forward to welcoming you back in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Wild goose
1 contribution
Great way to chill out in a very busy terminal.
Oct 2021 • Couples
Very welcoming, nicely furnished and comfortable after an overnight from the US and six hours transfer time to look forward to. I had a good shower, nice breakfast, good coffee and I'm ready to chill for another 3 hours.
Written 20 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Wildgoose100, It was our pleasure to welcome you to our Plaza Premium Lounge, Terminal 5 Departures Lounge. Thank you very much for taking your time to let us know your positive feedback. It is my honour to know that food, drinks and the quality of our services have earned your appreciation. We are certainly looking forward to welcoming you back, hopefully in the near future. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kathyfm1
Shepherdstown, WV177 contributions
Really Good Lounge
Oct 2021
I have had an 8 Hour Layover so I have had the opporunity to try breakfast, lunch, snacks, etc. All have been very good. Love the fact that they actually have Diet Coke. Bathrooms are extremely clean with a nice shelf to put belongings on. Bright and airy as you look at on the runway of mostly British Air. I have the AMEX Plat card that gives free admissions so I don't know the cost. There are showers here also. And a reading nook. The front desk staff need a bit more customer service training on patience and being nice however I have seen some downright rude customers. Location at gate A7. Terminal 5. Also kept me out of the high end stores. And could also get work done. Wish they would have had complimentary adaptors to check out.
Written 14 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Kathleen, It was our pleasure to welcome you to our Plaza Premium Lounge, Terminal 2 Departures Lounge. Thank you very much for taking your time to let us know your positive feedback. It is my honour to know that food, drinks and the quality of our services have earned your appreciation. We are certainly looking forward to welcoming you back, hopefully in the near future. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

twopoint f
County Antrim, UK81 contributions
Would not use again
Sep 2021 • Business
Not worth the money. Very bland and restricted choice of food, only old bread rolls at breakfast rather than toast. Tired looking furniture and felt cramped.
Written 10 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 2 Departures. Please accept my sincere apologies that your visit was not as enjoyable as it should have been. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Margaretann F
Northamptonshire3 contributions
Not worth the money
Sep 2021 • Couples
I have used numerous lounges in the past, including Plaza Premium in different terminal in Heathrow. I’m not sure there is much to be positive about. We were there for breakfast the choice was poor some scabby bits of bacon, inedible sausages. You couldn’t even get a slice of toast! The drinks choice is misleading my husband wanted lager, only choice was Carlsberg he asked for bottled beer and was informed this was extra. Now I can understand champagne being an added extra bot not lager. Finally the furniture is very tired and worn and is clearly in need of replacing. In my opinion this is not worth the money
Written 14 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear MargaretannF, Thank you for sharing your thoughts with us regarding your visit to Plaza Premium Lounge, Terminal 5 Departures. Please accept my sincere apologies that your visit was not as enjoyable as it should have been. We take pride in the environment which we provide, therefore the issues you have raised are of great concern to us and please rest assured that preventative actions will be made and personally handled by myself. Thank you again for writing to us and letting us know of your feedback. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge, but we sincerely hope for an opportunity to welcome you back in the future when we will try make your stay a more enjoyable one. Yours sincerely, Amin Amin General Manager - UK uk@plaza-network.com Amin Amin General Manager - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dheeraj P
1 contribution
Njoyable stay at plaza lounge
Sep 2021 • Friends
Good and enjoyable service especially front desk Mr.Reeve Jaques greeted and guided as with all the available features in the lounge…. And the staff in the lounge are good and very much supportive… the only one thing i would like to add that there should be a body lotion in shower room.
Written 10 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest Greetings from Plaza Premium Lounge London Heathrow. It is my honour to know that our Terminal 2 Departures lounge has earned your approval. I am delighted to read that you would consider to book again in the future. We take great pride in making sure our food and drink selection is of top quality and we are glad to hear that the food and drinks selection was up to your standards. We ensure our guests have a stress-free and relaxing experience ahead of their journey. Our staff work extremely hard to make sure this is the case and it is satisfying to hear that they have helped to make your visit worthwhile for you. We are certainly looking forward to welcoming you back in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Folake A
1 contribution
Good
Sep 2021 • Solo
Service is quite nice. Reeve at the front desk is super helpful and patient. Nice variety of food as well
Written 6 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 350
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing