We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

East River Spa

5 Fairmont Avenue | Radisson Edwardian New Providence Wharf Hotel, London E14 9PQ, England
+44 20 8820 8123
Website
Save
Review Highlights
Relaxing and great service

Went for the afternoon tea and treatment package. Food was delicious and staff were very attentive... read more

Reviewed 1 week ago
Lalita D
Lovely and relaxing

Took my sister as a birthday treat. We had a lovely time using the facilities and then had a... read more

Reviewed 4 weeks ago
DebMyReview
,
London, United Kingdom
via mobile
Read all 69 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Overview
More
Enter the urban hideaway of East River Spa and put yourself entirely in our care. We offer the ultimate in spa experiences - you'll feel indulged and energised, but you'll also gain lasting results. Included in the price of all our spa treatments is full use of the following facilities: • Stone Oven Sauna • Crystal Steam Room • 6 Experience Shower Sensations • Panoramic Relaxation Room Guests may purchase a Leisure Pass for £20 to try out our facilities for 2 hours. This can be paid on the day but should be booked at least 48 hours in advance.
  • Excellent48%
  • Very good20%
  • Average11%
  • Poor13%
  • Terrible8%
Travellers talk about
Open Now
All hours
Hours Today: 06:00 - 23:00
LOCATION
5 Fairmont Avenue | Radisson Edwardian New Providence Wharf Hotel, London E14 9PQ, England
CONTACT
Website
+44 20 8820 8123
Write a Review
Reviews (69)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 68 reviews

Reviewed 1 week ago

Went for the afternoon tea and treatment package. Food was delicious and staff were very attentive, the setting was beautiful and would definitely recommend the afternoon tea. The spa was also good, however we were disappointed that there was no swimming pool or hot tub....More

Thank Lalita D
Reviewed 4 weeks ago via mobile

Took my sister as a birthday treat. We had a lovely time using the facilities and then had a wonderful back massage and facial. Lovely and friendly staff. Very helpful with discussing what might be best for our skincare routines and home and didnt try...More

Thank DebMyReview
Management response:Responded 2 weeks ago

Thank you for your lovely comment and feedback, we are very pleased you and your sister enjoyed your spa experience with us, we hope that we will be seeing you both again one day, for any further skincare advise please do feel free to contact...More

Reviewed 20 May 2017 via mobile

I used the steam and sauna room. it was very lovely. the relaxation place is nice as well. Isabel at the spa reception was very helpful.

Thank ufos4u
Management response:Responded 2 weeks ago

Thank you for your lovely feedback, we always strive to produce a relaxing atmosphere for all our guests and our staff are always greatly appreciated for their recognition. We hope to see you again in the near future.

Reviewed 27 April 2017

Needed a treat and found a nice package at East River Spa which included lunch or afternoon tea. The spa comprised of wet and dry saunas and a fantastic relaxation room which featured heated tiled loungers. The sauna were adequately sized (saying that it was...More

1  Thank meluk2016
Management response:Responded 2 weeks ago

Thank you for your lovely comments and feedback, we always look to better improve ourselves and in our facilities and services, your feedback has been passed on to use to improve on our future plans and goals for the spa. We hope to see you...More

Reviewed 5 April 2017

My siblings and I decided to treat our mother and grandmother to a spa package at East River Spa and it was absolutely lovely. They were really surprised and completely enjoyed themselves. The staff were friendly, the treatments were wonderful, especially the facial, we were...More

Thank Niska L
Management response:Responded 2 weeks ago

Thank you for your lovely feedback, we always strive to produce a relaxing atmosphere for all our guests and our staff are always greatly appreciated for their recognition. We are very pleased that you and your family enjoyed your spa experience with us, and your...More

Reviewed 16 March 2017

We booked in for a spa session to celebrate a birthday. We each had different treatments which were great - the staff were really good at their job and very kind and helpful. However the facilities generally were really disappointing - there were not enough...More

Thank Fiona W
Management response:Responded 2 weeks ago

Thank you for your lovely feedback, we always strive to produce a relaxing atmosphere for all our guests and our staff are always greatly appreciated for their recognition, since your last visit we have made hugh improvements with our facilities with brand new experienced showers...More

Reviewed 13 February 2017 via mobile

We booked a spa package with afternoon tea. Staff are very good. The manager at the Spa, Gina was brilliant - Very helpful and pleasant. The steam room was not working so we were given access to the Moroccan steam room. Tea is served in...More

Thank sammy2018
Management response:Responded 2 weeks ago

Thank you for your lovely feedback, we always strive to produce a relaxing atmosphere for all our guests and our staff are always greatly appreciated for their recognition. We hope to see you again in the near future.

Reviewed 18 January 2017 via mobile

I took my boyfriend to this spa for his birthday treat and the treatments we booked (an hour long massage) were fantastic and really enjoyable and worth it. Sadly this was the only good thing about the spa. When we arrived the lady behind the...More

Thank CordeliaChase2015
Reviewed 8 October 2016 via mobile

Eight of us went to the East River Spa for our friend's hen do. The booking process was a bit of a nightmare as they wanted exact treatments to be agreed upon in advance and basically a sworn declaration that we wouldn't change our minds...More

1  Thank Roxana T
Reviewed 26 September 2016 via mobile

I bought a voucher from wow her, this was for 2 people to enjoy the spa facilities, enjoy 2 treatments and have afternoon tea. The place is local to me so was excited to try. I called up and the lady said she would drop...More

Thank Shabnam K
Nearby
Nearby Restaurants
Peninsula Restaurant
69 reviews
.48 km away
The Gun
830 reviews
.59 km away
Scoff & Banter Canary Wharf
299 reviews
.03 km away
iL Bianco
210 reviews
.11 km away
Nearby Attractions
Up at The O2
3,880 reviews
.66 km away
The O2
3,396 reviews
.68 km away
STAR WARS Identities at The O2
182 reviews
.68 km away
Canary Wharf Crossrail Roof Garden
41 reviews
.93 km away
Questions & AnswersAsk a question
holsssssss
hi, do we have to bring towels or just costumes xx
5 April 2016|
Answer Show all 2 answers
Response from PippaRebecca | Reviewed this property |
When I visited in March they provide bath robes and towels. I would suggest a swim suit too, especially for the sauna and shower room. Hope that helps!
2
Votes
Dani2912
Hi, i want to book this for valentines day... The deals are great value but there isnt any pictures of the actual spa so i dont want to buy it blind.. What are the facilities do you have a sauna, jaccuzi, pool etc...
3 February 2015|
Answer
Response from Virginia_Heathrow |
Hi there , we have a gym , a relaxation room , treatment rooms , but we do not have a pool or jacuzzi If you email the hotel I will send you a link with a virtual tour so you can see the spa fully Gavin Gavin
0
Votes