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Urban Outfitters

Kensington High St., London, England
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Bizarre

I ordered a white and black check skirt for my daughter and they sent a green and black one... read more

Reviewed 2 weeks ago
Janet M
,
London, England, United Kingdom
DO NOT SHOP ONLINE!!! CHARGED FOR AN EXTRA SHIRT

I was charged for an extra shirt on my order that was shipped out over a month late... Customer... read more

Reviewed 16 January 2018
Jodi D
Read all 53 reviews
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  • Excellent7%
  • Very good9%
  • Average9%
  • Poor0%
  • Terrible75%
2 weeks ago
“Bizarre”
16 Jan 2018
“DO NOT SHOP ONLINE!!! CHARGED FOR AN EXTRA SHIRT”
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Hours Today: 10:00 AM - 9:00 PM
LOCATION
Kensington High St., London, England
Earls Court
CONTACT
Website
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1 - 10 of 44 reviews

Reviewed 2 weeks ago

I ordered a white and black check skirt for my daughter and they sent a green and black one instead, very odd, the skirt itself was very flimsy and poor value for money not sure if I wold trut them again

Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018

I was charged for an extra shirt on my order that was shipped out over a month late... Customer service has been ignoring my calls and emails, constantly brushing me off. I was not offered any sort of compensation, or even reimbursed for the extra...More

Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2017

I ordered a coat on December 5 as a Christmas present for my daughter. I received an email message straight back that it they were processing the order and that most deliveries are received within 3 to 5 days. Time ticked on and nothing arrived...More

1  Thank GoGirlNottingham_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 December 2017

Given 1 star because I can’t give zero. I ordered online and haven’t received my order still a week after it was due. I have the email confirmation and despatch notification but when logged onto the website,and my orders, it says I haven’t ordered anything....More

Thank jmarie844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017 via mobile

I ordered 2 gifts for Christmas for my partner and son. One the record of the Guardians of the Galaxy soundtrack and a Star Wars version of the russian nesring dolls. It arrive in a well package box - large for the items orderes and...More

Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

The branch in Oxford Street has staff that are in need of training in basic customer care, like looking at the customer from time to time and not walking off but explaining where you are going, saying please etc. The changing room experience was the...More

Thank Janeaprilmillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017 via mobile

I recently placed an order with Urban Outfitters and when I checked the tracking link to see how it was progressing, the tracking link didn’t work. When I went online to find out more about them as a company to order from I got a...More

Thank whirlygigwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017 via mobile

Daughter found plenty of items at this store We went to 2 different store both had a good selection liked kensington high st store the best

Thank heather w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Ordered with this company but did not receive my item. Terrible customer service offered very little help, and only after a significant amount of time had passed. Apparently they have delivered my parcel (worth a lot of money) to an incorrect address, and are refusing...More

Thank kittymeows0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017

I purchased 2 items the other week a bedding set and fire clip lights. The bedding arrived damaged so I returned it. They refunded me for the lights leaving me £34 short! Impossible to get hold of and they have my money. How could they...More

Thank smarty602017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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