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Urban Outfitters

Kensington High St., London, England
Review Highlights
Very bad policies

My daughter bought a speaker in July 2016 for £80. It stopped working and she tried to return it in... read more

Reviewed 16 June 2017
Edinburg, Illinois
Don't shop at Urban Outfitters online !!!!!

My ordered was cancelled by Urban Outfitters without any reason, and I didn't get my money back. It... read more

Reviewed 3 March 2017
Milk M
Read all 41 reviews
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  • Excellent7%
  • Very good9%
  • Average7%
  • Poor0%
  • Terrible77%
16 Jun 2017
“Very bad policies”
2 Mar 2017
“Don't shop at Urban Outfitters online !!!!!”
Open Now
All hours
Hours Today: 11:00 - 19:00
Kensington High St., London, England
Earls Court
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Reviews (41)
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1 - 10 of 34 reviews

Reviewed 16 June 2017

My daughter bought a speaker in July 2016 for £80. It stopped working and she tried to return it in its original box in June of this year to the shop in Edinburgh where she bought it but was told that she had to contact...More

Thank brenda_paterson
Reviewed 3 March 2017

My ordered was cancelled by Urban Outfitters without any reason, and I didn't get my money back. It was more than a month that I have communicated with them, but the account team can't solve the problem, and they started to ignored my e-mail (I...More

Thank Milk M
Reviewed 28 February 2017

This was my first time ordering from Urban outfitters and my last. I received my order and sent it back requesting a smaller size.I never received my order back so eventually I called to check on it and found out it was cancelled. They didn't...More

Thank Natasha H
Reviewed 28 November 2016

I spent 2 days trying to place an order - everything on the website was supposedly out of stock - even the oddest sizes and products labelled "new in". Then the site constantly forgets my password so have to request a new one each time...More

Thank Bob S
Reviewed 6 November 2016 via mobile

Urban outfitters Oxford street - the one near Bond Street- whilst picking up a gift - queue to pay over 10 people queuing - 1 person serving- very slowly. Midday on a Saturday !!! For example the one person on the tills spending ages on...More

1  Thank bunny98765
Reviewed 20 September 2016 via mobile

I ordered two big orders and they messed both up. One thy delivered half a dress and the other they sent a completely different order. When I called up to complain no one cared or helped me. I was spending a lot of money. They...More

Thank brittany s
Reviewed 15 September 2016

First and last time using Urban Outfitter's online service. I'm a UK resident but at the time I was ordering I was abroad. So I go to order a jacket that was in the sale and it was at a very good price and I...More

Thank Molly W
Reviewed 6 September 2016

Paid 36 £ for underwear that should have costed 20 £ because of an error made by the cassier. When i noticed it at home when I looked at the receipt, I contacted them right away but they didn't want to help me.

Thank Svante B
Reviewed 8 August 2016 via mobile

I have never written a review on anything however I feel so annoyed that I have to. I made a online order in a bit of a rush. I made the order and upon receiving the receipt on email realise it going to a wrong...More

Thank JD4922
Reviewed 2 August 2016 via mobile

Email customer services to ask if I could return 2 items for my daughter 2days late explains that our family has been going through a difficult time and it was an oversight on my behalf that the parcel was late. They replied saying I could...More

Thank airlings
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