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Laura Ashley

W1 256 Regent Street, London W1B 3AF, England
+44 20 7437 9760
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Shocking customer services at Laura Ashley!!

Took an unwanted present for a refund in the Bath store. The assistant wrapped the refund card in... read more

Reviewed 4 days ago
Marshmallow60
,
Bristol, United Kingdom
via mobile
3 faulty Alice beds (over £1,000 a bed) since May 2017 and fibbing customer service - avoid at all costs

Shocking product - 3 faulty king-size Alice beds delivered since May 2017 and the fact that... read more

Reviewed 2 weeks ago
Deepyk
,
London and Coniston
Read all 70 reviews
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  • Excellent1%
  • Very good1%
  • Average2%
  • Poor2%
  • Terrible94%
4 days ago
“Shocking customer services at Laura Ashley!! ”
2 weeks ago
“3 faulty Alice beds (over £1,000 a bed) since May 2017 and fibbing customer service - avoid at all costs”
LOCATION
W1 256 Regent Street, London W1B 3AF, England
Soho
CONTACT
Website
+44 20 7437 9760
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1 - 10 of 67 reviews

Reviewed 4 days ago via mobile

Took an unwanted present for a refund in the Bath store. The assistant wrapped the refund card in the receipt & failed to inform me that it was only valid for 28 days!! I tried to use the card when it was ONE day out...More

Thank Marshmallow60
Reviewed 2 weeks ago

Shocking product - 3 faulty king-size Alice beds delivered since May 2017 and the fact that customer services still have not been able to sort out the problem - even going so far as to pretend the technician examined the bed fully and met with...More

2  Thank Deepyk
Reviewed 4 weeks ago

My wife & I have shopped at Laura Ashley for many years, indeed every room in our home is adorned with Laura Ashley fabrics, curtains, wallpaper, lampshades, etc., therefore we had no hesitation in ordering their furniture - the Hudson range for our lounge and...More

3  Thank Lakesideduck2013
Reviewed 5 weeks ago via mobile

Never shop here! I purchased a love seat armchair and, after a couple of weeks, decided to reverse the cushions to even out the wear and to keep the shape. Impossible because the cheapskates have put a large panel of plain linen fabric on the...More

1  Thank Suesue70
Reviewed 20 December 2017

Unfortunately I made the mistake of putting a delivery address that was incorrect and 23minutes after placing the order I phoned up LA customer services department to get it changed only to be told I couldn’t?! I have never known a company to do that,...More

1  Thank Rlforrest15
Reviewed 5 December 2017 via mobile

Horrific customer service! NEVER buy from them. Bought a £500 coffee table that never got delivered on the scheduled date. Spent the entire day at home for nothing. As I haven’t another day to waste I had to cancel the order. I’ve been trying to...More

2  Thank Rcabral
Reviewed 7 November 2017

I bought a Super King Queensbury mattress from Laura Ashley which was great at the start but we started to notice that it started to dip where we slept and living with it for a year I decided to call Laura Ashley Customer Services who...More

3  Thank jparmar76
Reviewed 24 October 2017 via mobile

I bought 3 rolls of expensive wallpaper, bought thinking i was buying a premium brand, all 3 rolls had defects, headoffice have been contacted via email and over the phone, refused a refund and told someone would ring me back witihin 48 hours, suprise suprise...More

1  Thank Daisy071085
Reviewed 12 October 2017 via mobile

I spent over £3,000 on a sofa, 2 chairs and a foot stall. Any spillage on the material results in a pink stain. It looks horrendous. Laura Ashley don't want to know. They work on the premise that customers are wrong and they are right....More

2  Thank JoJoSurbiton
Reviewed 9 September 2017

What an appalling company to deal with. I ordered some soft furnishings that I was told would arrive within 5 days. Over a week later and having heard nothing I contacted their so called Customer Services Department and after several days waiting for a response...More

2  Thank XTrueX
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Nearby
Soho
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
...More
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