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Laura Ashley

W1 256 Regent Street, London W1B 3AF, England
+44 20 7437 9760
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Review Highlights
Poor Business Practices and Zero Customer Service !

What an appalling company to deal with. I ordered some soft furnishings that I was told would... read more

Reviewed 2 weeks ago
XTrueX
,
South West England, United Kingdom
Worst customer service ever!

The worst customer service I have experienced in a very long time. They put you on hold for 10... read more

Reviewed 2 weeks ago
jayney054
,
cumbria
Read all 61 reviews
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  • Excellent1%
  • Very good1%
  • Average3%
  • Poor3%
  • Terrible92%
2 weeks ago
“Poor Business Practices and Zero Customer Service !”
2 weeks ago
“Worst customer service ever!”
LOCATION
W1 256 Regent Street, London W1B 3AF, England
Soho
CONTACT
Website
+44 20 7437 9760
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Reviews (61)
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1 - 10 of 58 reviews

Reviewed 2 weeks ago

What an appalling company to deal with. I ordered some soft furnishings that I was told would arrive within 5 days. Over a week later and having heard nothing I contacted their so called Customer Services Department and after several days waiting for a response...More

Thank XTrueX
Reviewed 2 weeks ago

The worst customer service I have experienced in a very long time. They put you on hold for 10 minutes, then cut you off. You call back and hear a message saying there's a queue in front of you and they shut at 6pm so...More

2  Thank jayney054
Reviewed 12 July 2017

This is the second time I have purchased furniture from the same range. Each time some of the items that have been delivered are damaged. Getting a replacement is a nightmare!

1  Thank Mrs_G_10101
Reviewed 20 March 2017

Booked design service on advise of LA in Amersham. Booked a specific person by name, on recommendation of LA in Amersham. She turned up nearly 2 hours late, consequently the time I had allocated to this ran into family arriving for visit. The design ended...More

3  Thank JJJar
Reviewed 10 March 2017 via mobile

Purchased bed from Laura Ashley mattress so bad could feel springs on top and wire all around bed Laura Ashley see a Fira inspector who said in his report it met the mattresses requirements but when asked would he sleep on it he said no....More

2  Thank Ell1963
Reviewed 8 March 2017

I would have scored zero if this was possible. I purchased a lamp last week in my local store and made a special trip to another store to source a suitable lamp shade. When I arrived home with the shade, it slipped right over the...More

3  Thank an0n777
Reviewed 8 March 2017

I bought four cushions just over a year ago. They have split at the seams and have tears in the fabric. When I contacted customer services, they simply said that the law wa that they didn't have to replace anything over a year old, even...More

4  Thank Andrew B
Reviewed 4 February 2017

I visited this store yesterday between 11.30 and 12. I looked at some of the racks then picked up a dress went into changing room , tried it on, checked my shopping list, came out changing room, put it back on the rack. No one...More

1  Thank hml516
Reviewed 3 February 2017

If I couldhave given a zero score I would have. After parting with £3,500 of hard earnt cash for 2 x Gloucester sofas I was horrified when after 3 months the seat pads looked completely knackered! I called customer service, please don't be fooled by...More

5  Thank Jooie
Reviewed 3 December 2016

I've seen a bad review of the farringdon bed from Laura Ashley. I would agree totally. It was terrible. The reviewer said their bed was noisy. yep. also the middle leg was rubbish. It tended to grip to the wooden floor so didn't move with...More

2  Thank stuart087
Nearby
Soho
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
...More
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