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Review Highlights
Bad customer service at flagship store

I bought three pairs of shoes on sale at the Brook Street store on May 28, 2018, and I sold them to... read more

Reviewed 20 June 2018
washington dc
Terrible customer service

Bought something online and was my bank allegedly denied payment. Called in and bank said my card... read more

Reviewed 22 September 2016
Victoria P
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Traveller Overview
  • Excellent26%
  • Very good8%
  • Average0%
  • Poor17%
  • Terrible49%
20 Jun 2018
“Bad customer service at flagship store”
6 Aug 2017
“L K Bennett Bad refund policy”
Women's shoe store.
130 Long Acre | Wc2, London WC2E 9AA, England
Covent Garden
+44 20 7379 1710
Top Selling Tours & Activities in and around London
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Reviews (23)
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1 - 10 of 18 reviews
Reviewed 20 June 2018

I bought three pairs of shoes on sale at the Brook Street store on May 28, 2018, and I sold them to myself. SOLD THEM TO MYSELF. Terrible service. Shop assistants staring into space or on cell phone. I had to flag them for everything,...More

1  Thank mrsagf
Reviewed 6 August 2017 via mobile

I bought a pair of leather flat shoes from L K Bennett in Marylebone High street. Owned them for two days and only used them twice to walk from station to work and the leather near toe creased so badly the shoes looked 5 years...More

5  Thank top1cat2bob3
Reviewed 20 May 2017

Went to so called flagship store in Brook Street last weekend 14th May. I had money to burn and wanted to try on lots of clothes that I had seen on line. Every time I came out of the fitting room to look for the...More

4  Thank Skidreamer1964
Reviewed 22 September 2016

Bought something online and was my bank allegedly denied payment. Called in and bank said my card was charged so I sent an email back to LK Bennett asking about it. Received a short and rude email back. I'm sure they won't mind losing my...More

2  Thank Victoria P
Reviewed 5 September 2016

The Manager and (I think Supervisor) are really quite scary and very rude when you want to return something - making you feel like a criminal! I tried to return a dress made fro clearly faulty material and the supervisor then said that it wasn't...More

4  Thank victoria a
Reviewed 28 June 2016 via mobile

To make it short, I bought something online and they send the wrong item to the store.. They told me they have the same item in the shop and they revert it for me when I go I found out it is horrible condition without...More

2  Thank Vera A
Reviewed 20 May 2016

I bought a cashmere jumper online in January 2016; it looked bobbly and shabby in few than eight wears and I rang customer services and they agreed a refund after I sent photos of the item. Since then it has been a complete farce: the...More

2  Thank julia s
Reviewed 13 November 2015

Lovely atmosphere in shop. Friendly, helpful and 'non-pushy' assistants who went out of their way to source an item for me. Nothing too much trouble. Pleasant and attentive. Thank you! :-)

1  Thank G M
Reviewed 23 October 2015

My Husband bought me a Coat to match a wedding outfit ,creased very badly cost £400 customer service non-existent either on-line or in shop .E-mail complaint unanswered and shop staff not interested when I complained the material creased very badly. Always thought that this was...More

2  Thank Haricat49
Reviewed 24 September 2015

I purchased a handbag from L.K. Bennett, Brook Street in June. Unfortunately the fine strap broke the first time I used the handbag. Having read the reviews of L K Bennett's customer service on line I expected the worst when I telephoned the branch to...More

Thank vkq122015
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Covent Garden
Whether you're headed here to check out the multitude
of shops, theaters, cafes, pubs, and restaurants, or
simply to be among the multitude of people who pass
through this pretty part of town, you'll love soaking
up the festive and historic atmosphere in and around
Covent Garden. Even if you don't have tickets to the
opera or a show at one of the many famous theaters
here, don't be surprised if find yourself captivated
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