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I am so upset I didn't check the reviews before I booked this experience. I booked through a deal on Groupon for myself and a friend. We were excited about getting our treatments and were very shocked and disappointed when we arrived. It looked grotty,...More
Group of us were going and wanted massages on the same day it took a couple of months but we managed to set the day...only for the spa to unceremoniously cancel all 7 appointments with just 24 hours notice and told get your refund from...More
ive been very lucky with the pamper packages ive bought from Wowcher and saw this one advertised on Groupon and thought id give it a go as its local to work..... BIG MISTAKE... the place was dark, dirty, run down and the 2 ladies barley...More
Even though the girls were trying to be nice, I could see this place is not a professional spa. I was told that by manicure and pedicure they mean only doing your nails. Massage was not really relaxing, comparing to the other ones I had...More
I went to the spa today 3/12/16 with my mum via groupon voucher I purchased. We arrived early 9:30am, the sign said open but it wasn't. We waited in the car and arrived outside the shop at 9:55am. We waited and waited. I tried the...More
My husband and I bought this through Groupon, it was supposed to consist of a two hour massage, facial, pedicure & manicure. I bought it as a present for my husband as he has never had a treat like this before. When we arrived, we...More
- it took 3 attempts at emailing the spa to get any confirmation, their phone does not work so i could not ring. all the email eventually said was "booking confirmed" not "we are looking forward to see you, these are your treatments..."
I booked this place using Wowcher, thinking that the website looked decent and because it was in Wimbledon rolled the dice. After being cancelled on and then finally being rebooked 5 months later (the only time they had available) I was told it had been...More
I had to contact Groupon re this place. The worst facial and pedicure I have ever had. The 'beauty therapist' wore plastic gloves, used products I had never even heard of and tried to sell me a more expensive facial within a minute of being...More
Response from Glynnis M | Reviewed this property |
Hey, I went through Groupon and did finally manage to sort out a refund for my unused voucher. I asked Groupon to investigate why I wasn't able to use my voucher on the day I had booked but that didn't get resolved which was... More
Hey, I went through Groupon and did finally manage to sort out a refund for my unused voucher. I asked Groupon to investigate why I wasn't able to use my voucher on the day I had booked but that didn't get resolved which was not ideal seeing as it doesn't get rid of the problem of crappy service!
Seeing as the phone number still doesn't work I would contact Wowcher and see what you can do about rearranging a refund. Say that you can no longer go or something