Heathrow Express

Heathrow Express, London: Address, Phone Number, Heathrow Express Reviews: 4/5

Heathrow Express
4
About
Heathrow Express is the fastest way between Central London and Heathrow Airport. With frequent departures and a 15 minute journey time to Terminals 2&3 and a few minutes more to Terminal 4 or 5, the non-stop service achieved 96% overall satisfaction in the latest National Rail Passenger Survey. On board the modern fleet of fully electric and air conditioned trains customers can enjoy complimentary 4G Wi-Fi, at seat power, dedicated luggage space and good accessibility for wheelchair users.
Suggested duration
< 1 hour
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4.0
1,429 reviews
Excellent
703
Very good
340
Average
155
Poor
73
Terrible
158

Alina S
3 contributions
Very disappointed
Nov 2021 • Solo
Very disappointed. I couldn't download the ticket. Tried several times before leaving and at the station, with the help of employees. I had to buy another ticket directly from Heathrow express. Embarrassing.
The second photo illustrate what came after making attempts to download. The message in red on the left top corner (red ink) appeared no matter what.
Written 28 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sean
Galway, Ireland1 contribution
Excellent customer service
I didn’t actually travel on the Heathrow Express as I only booked it by accident. But the quick and efficient manner that they dealt with my application for a refund was too class.
Written 25 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

o0bev0o
San Diego29 contributions
Fast & easy!
Oct 2021
Such a great option to get into the City and if you're going to Paddington, it's the fastest way.

I must say though, if you pre-purchase your ticket make sure the date you choose is right or at the least the ride is AFTER the date you bought it for, anything before (I was told) wouldn't be accepted.
Written 27 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Daiva S
1 contribution
Disappointment - better options out there
On a rare occasion that i chose this service, it disappointed me big. First of all, it's heavily overpriced for what it is - national rail services will get you to Heathrow for half price and in near the same time (5mins extra). Selecting the Express service would suggest it's quick and reliable (?) but the truth is it is not. The train that I took to Paddington this morning was faulty and doors didn't work which meant they had to be opened/closed manually which took extra 15mins in one of the stations and made me miss my flight. I am super frustrated and wouldn't take this service again.
Written 21 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Peter W
Oxford, UK3,081 contributions
Great comfortable and quick journey
Arriving at Paddington the Heathrow Express is easy to find and access. Regular trains that are very comfortable, safe and clean. Great service
Written 12 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

James L
London, UK14 contributions
National embarrassment
Oct 2021 • Solo
I knew it was expensive, but I was in a rush and was persuaded but the sign in the terminal it was only 12
minutes until the next train, so I got a ticket, rushed downstairs (eight minutes in total) only to find out it was actually another 21minutes until the next train, as such, it was no quicker door to doo than the tube - Whilst I can live with being robbed, I’m mainly offended that this is the first thing many tourists encounter on entering the UK - it really is a national embarrassment.
Written 4 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John T
1 contribution
Terrible reliability. Disgraceful customer service.
Sep 2021
Don't rely on this. They cancel operation without notice, don't tell you what is going on and the alternatives take a lot longer so you have take a cab to get your flight which will cost you nearly £100. When they cancel, they stop their website working and don't answer their customer line so you can't get a refund.
Written 28 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Luis U
London, UK14 contributions
Rip off fare
Taking an Uber door to door will be cheaper And faster… a single journey is priced £25 and you have to walk And wait 15-30 min for the next train ? It is a rip off
Written 25 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Patrick M
1 contribution
Non existent Customer Service
Jul 2021
I came to London at the beginning of July and needed to leave at the end of August.

I bought a return ticket on the 5th of July and it did not state any limits on the time of return. Once printed the ticket showed a 30 day period of possible returns which was less than what I needed.

After speaking to representative at the airport I was told to contact customer service as they could not help me and issue a ticket that would be valid for longer.

Coming to my residence I contacted the customer service the next day and called around 5 times, each time the call was cancelled after waiting around 5-10min without getting to speak to a company representative.

After sending a written inquire about my situation the next day (6th of July) I got a response saying it will take a maximum of 20 days to get back to me due to higher number of inquiries atm. This would have been fine with me.

Now on the 17th of August, 42 days after my inquiry I still have no answer and I tried to call the company 5 times again today. Still no one answering the phone.

I will try to go back on friday with my ticket, but this is a joke.

Do not get me wrong, the service of a 15min travel from Heathrow to Paddington is excellent, trains come every couple of minutes and the train ride is smooth.

But their customer service is not bad, it is non existent and for a company of that size I would expect differently.
Written 17 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Steven R
1 contribution
The quickest and most comfortable robbery I've been the victim of
Aug 2021
Fast, comfortable and frequent. Very expensive however for what is a 15-20 minute journey - I ended up being charged £25 each way, once on a Friday and then on a Sunday.

You also have to get to Paddington Station if you're heading back that way. If it served more stations beyond Paddington it may add some value.

I'm not surprised it was practically empty on both journeys. It may take longer via the usual trains or underground service, but you would be saving a lot of money by doing it that way.
Written 9 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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