Genting Casino Sheffield

Genting Casino Sheffield: Hours, Address, Genting Casino Sheffield Reviews: 4/5

Genting Casino Sheffield
4
Bars & Clubs • Casinos • Theatre & Performances
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12:00 PM - 5:00 AM
Monday
12:00 PM - 5:00 AM
Tuesday
12:00 PM - 5:00 AM
Wednesday
12:00 PM - 5:00 AM
Thursday
12:00 PM - 5:00 AM
Friday
12:00 PM - 5:00 AM
Saturday
12:00 PM - 5:00 AM
Sunday
12:00 PM - 5:00 AM
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About
Welcome to Genting Casino Sheffield. A venue like no other in Sheffield that offers an atmosphere unrivalled in the region. At the heart of the fun is a state of the art casino offering the very latest in gaming technology in a vibrant and exciting environment. If you are looking for an evening of great entertainment, a few drinks with friends or to celebrate a special occasion we are the venue to satisfy your needs. Watch all live sporting events on the big screen at our newly branded World Bar. With two bars boasting over 100 local and international gins, a wide variety of draught lagers, wines and spirits, there’s something to suit all tastes. Exclusive room hire is also available for private parties, corporate bookings, and wedding receptions. We are able to offer free and discounted parking to guests who play at the tables or dine with us, however this is on a limited and discretionary basis. Visit our website to find out what's on, view our delicious menus, and to book online.
Suggested duration
2-3 hours
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4.0
189 reviews
Excellent
111
Very good
31
Average
6
Poor
13
Terrible
28

Joe C
4 contributions
Apr 2022 • Friends
Brilliant night! Sarah the blackjack dealer was ACE! Helped with my scouse accent with other staff and players, and was a polite, helpful and down to earth! BRILLIANT NIGHT!
Written 23 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for the wonderful review! We'll be sure to pass on your comments to Sarah, who i'm sure will really appreciate it. We look forward to welcoming you back soon!
Written 15 May 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Elizabeth
Sheffield, UK5 contributions
Feb 2022 • Friends
Worst experience of any bar or Casino. Man and Woman bouncers rude, spit in your face, and victimise certain individuals. The staff are not much better. Do not visit, avoid at all costs and extremely overpriced with bad tasting alcohol. The bouncers need to be polite and not rude or spit in your face, they need customer service training as a female with a group of friends visiting for the first time I will definitely never be visiting The Gentry Casino and Sports Lounge Sheffield ever again. DO NOT VISIT THIS SHEFFIELD VENUE.
Written 26 February 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Elizabeth. Please can you email the full details of your visit to kathryn.wolstenholme@gentingcasinos.co.uk so we can investigate this. We have had no report of this incident taking place. I’m sure you can understand these are serious allegations against our security team and it is worrying that we have not received any direct communication or complaint from you, or any other individuals you visited with.
Written 28 February 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jinglesfamilyjo
Sheffield, UK1 contribution
Jan 2022
We hired the nightclub area for a surprise party for my Husband’s 60th Birthday. Kat Wolstenholme , Sales Manager was my point of contact, she really went over and beyond to make sure everything ran smoothly and making sure what we requested was supplied. We arranged for a hot buffet where there were vegan/vegetarian/gluten free options and all food was labelled showing this. We had great feedback on the food from the guests . The bar staff were very friendly and courteous. I would certainly book the venue again.
Written 18 February 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for the great review. It's wonderful to hear the party was great success and enjoyed by all your guests. We look forward to seeing you again soon!
Written 15 May 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

WhereismyCarr
Liverpool, UK2 contributions
Feb 2022 • Solo
Awful place. 1st time at this club, I played on the electronic roulette and had a machine refund my bet twice in 4 spins. When I spoke to the slot tech he told me that the machines have been broke for weeks.
I asked him what he was going to do about the situation and he said he would ask the manager. He came back and told me the manager wouldn't do anything as the machine hadn't took my money so I hadn't lost anything.
The manager didn't come to talk to me or even apologize. Awful customer service.
Casino managers should at least be able to explain why they have faulty machines in service.
Will never return. I would suggest everyone goes to Grosvenor Casino a ten minute walk away as the service there was superb!!
Written 10 February 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Whattyy
2 contributions
Jan 2022 • Solo
Exceptional staff from admission to exit. Helen at reception was nice and friendly, Kyle the lead bartender was a pleasure to be served by and Toby was an excellent roulette host.
Written 29 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for the wonderful review! I’ll be sure to pass on your comments to Helen, Kyle and Toby. We hope to welcome you back to Genting soon!
Written 31 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Hannah S
1 contribution
Jan 2022 • Couples
Was told at the door I had to go and buy a mask before I was allowed in. Rude attitude and didn’t even bother to ask me, but I have an exemption. Wasn’t arguing, left and had a great night at Grosvenor Casino instead (they provide masks for free too!).
Written 26 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Hannah. Thank you for your review. I believe there must have been some miscommunication between yourself and our security team. Since masks were re-introduced as part of the Plan B restrictions, customers were asked if they had a mask to wear as they entered the casino. If they did not, we were happy to provide a mask wherever possible. It is the customers responsibility to inform us that they are exempt. We are not at liberty to ask, nor will we ask for proof or reason for exemption. Had you have let us know on the night, any disappointment caused, and this 1 star review could’ve been avoided.
Written 31 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Julie W
Sheffield, UK7 contributions
Oct 2021
lovely atmosphere . Well positioned seating in order to listen to and watch the live music. Staff as always very friendly,smiling, attentive and professional. Food served promptly and piping hot. Absolutely delicious! Reasonable bar prices.
General all round good experience. Would recommend if you’re looking for live music and good food .
Written 2 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for your 5 star review! It’s great to hear you enjoyed our live music event and I’ll be sure to pass on your comments our team. Many thanks, Kat
Written 8 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dawn H
19 contributions
May 2021 • Couples
Amazing service was recieved from Claire and her team, we recieved a warm welcome on arrival, the staff ensured that we were scanned in (NHS Covid) registraterd and escorted to our seats promptly.

The customer service was excellent throughout the day, they seemed to be aware of our needs before we did and popped up throughout the the afternoon to check all was well

The staff Dameon and Matt took their time to recommend a number of gins, from the huge selection that they have, I have to say the jaffa cake one is my personal favourite ❤️

The food was piping hot and exceptional value for money, good quality meat which is a rarity these days!

Best part of the day was feeling extremely relaxed and comfortable in a very covid safe environment.Cannot wait to return.

If your in Sheffield make sure you call in, I can guarantee a warm welcome will await you.
Written 24 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
What a wonderful review!. We're so glad to hear you enjoyed your visit. We'll be sure to pass on your comments to all the team involved. Hope to see you again soon!
Written 15 May 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Fran
7 contributions
Mar 2020
We attended on a busy Saturday night and were really looked after by Kat and her team! the food was lovely and the atmosphere was great. We will definately be back again to celebrate another birthday party
Written 16 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you Fran for the great review! We're so glad to hear you enjoyed you night with us. We look forward to welcoming you back soon!
Written 19 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

De raimond G
1 contribution
Mar 2020 • Friends
Came for a drink with my friend in the genting bar, and had a really good talk with Adrian during our drinks. Great service and guest engagement from him, we'll come back for sure!
Written 1 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for the amazing review. We'll be sure to pass on your lovely comments to Adrian and we look forward to seeing you again soon!
Written 4 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Genting Casino Sheffield

Genting Casino Sheffield is open:
  • Sun - Sat 12:00 PM - 5:00 AM