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Have enjoyed vising the pavilion cafe quite a few times,staff are friendly and have a great sevice towards customers. The food menu has a good selection of choices hot & cold. The area is clean with plenty of seating. It is an accpetional place with...More
Enjoyed an hour's game of bowls. Had the rinks to ourselves, as it is outdoor season. The bar is also closed at the time we visited 4.30 pm until 5.30 pm.
The toilets are locked at 4 pm due to vandalism, but the key can...More
The staff are always helpful and the equipment is in good condition and always clean. Plenty of treadmills for the size of the gym and it rarely gets busy to the point where you can't get any equipment.
Thornaby Pavilion is an excellent sports venue. The reception staff are great and always helpful. Fantastic venue for playing five-a-side or badminton. The gym is great with lots of equipment and I've never had to wait for a particular piece. The cafeteria is great and...More
It's been a year since we played here and we had a great hour on the badminton court. The changing facilities and locker area were fine and the booking process was straight forward. The courts were clean and professional and look loads better than a...More
Booked badminton for 7 pm got there said it wasn't booked. Then went on to say or yes it was we had a flood in back room and they had been trying to contact me. This was a lie I had no missed calls on...More
I have been using this centre for a lot of years and can only say that all of the staff are nothing but friendly, polite and always professional. Nothing is too much trouble and the gym staff are always on hand to give advice and...More
Receptionist was very rude on the phone! I know they are busy on the front line but they shouldnt hang up on customers enquiring etc! She needs to go for more training on how to dealt multi tasking job + and be helpful at all...More
Date of experience: February 2015
Thank Mary Ann d
teesactive, Manager at Thornaby Pavilion, responded to this reviewResponded 5 February 2015
We are at present having some problems with our phone system where we are unable to hear what the caller is saying, we have contacted our phone supplier who are carrying out investigations, all our staff have recently attended a revision course on customer care...More
Good and recently resurfaced indoor five aside and badminton courts.
Fitness suite and squash courts are available but I'm getting a bit long in the tooth for them.
Changing rooms are adequate but the showers need more regular maintenance and cleaning.
Response from teesactive | Property representative |
We have experienced some problems with the main lift and getting parts is getting harder, we are happy to say that the parts have now been sourced and fitted and the lift is back in operation, we will continue to monitor the... More
We have experienced some problems with the main lift and getting parts is getting harder, we are happy to say that the parts have now been sourced and fitted and the lift is back in operation, we will continue to monitor the situation and if required will open negotiations with the local Authority on a replacement for the lift. Thank you for your review.