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Seven Stories - The National Centre for Children's Books

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Address: The Centre For Childrens Books 30 Lime Street, Newcastle upon Tyne NE1 2PQ, England
Phone Number:
+44 845 271 0777
Today
10:00 - 17:00
Open now
See all hours
Hours:
Sun 10:00 - 16:00
Mon - Sat 10:00 - 17:00

TripAdvisor Reviewer Highlights

Read all 220 reviews
Visitor rating
  • 108
    Excellent
  • 57
    Very good
  • 27
    Average
  • 19
    Poor
  • 8
    Terrible
5 Stars in EVERY Way!

Perfect location for half a day's entertainment with our 18 month old granddaughter (21.02.17). She absolutely loved the bear theme and engaged in all the different activities... read more

5 of 5 bubblesReviewed yesterday
Tony H
,
Northumberland, United Kingdom

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220 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Northumberland, United Kingdom
Level Contributor
100 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Perfect location for half a day's entertainment with our 18 month old granddaughter (21.02.17). She absolutely loved the bear theme and engaged in all the different activities. Extremely child friendly (as you might expect) but even more so, very reasonably priced, excellent value for money. Can't recommend highly enough!

Helpful?
Thank Tony H
Buckinghamshire, United Kingdom
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 1 week ago

Travelled here with a 9 & 11 year old a week before half term in the north east, big mistake at least two of the floors were shut ( note no discount in entry fee either!) ,I'm sure this is a great place for toddlers but for this age group don't bother sorry. The best thing about it was the... More 

Helpful?
2 Thank Amersham2013
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

We're really sorry to hear that you didn't enjoy your visit. We always have a duty manager available and we actively encourage our visitors to have a conversation with them during their visit so we can try to resolve issues, where possible, as soon as they arise. Unfortunately, one of our galleries was closed when you visited as we launched... More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Although the visit was ok. It was disappointing that there wasn't much going on in terms of staff interaction. 2 slots for story telling. Admission was expensive. Canteen staff did not know what they were doing. In fact, after taking the order. They made a mistake then brushed it off with no apology. They were busy at the time.

Helpful?
1 Thank PeteGon04
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

Hello PeteGon04. Thank you for reviewing us. We're really sorry to hear that you didn't enjoy your visit. We try to have enough staff around the building as often as possible as we know our visitors really appreciate the effort we make to interact with them throughout their visit although at quieter times of the year we have fewer staff... More 

Darlington, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago

The story telling sessions were well delivered and had the entire audience completely spell bound' The book shop is excellent. The galleries and displays are fantastic and the only limit is your own imagination. There are dressing up corners, little boxes with play ideas, books around to read with your children and more besides..

Helpful?
1 Thank eanneh201
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

Thank you so much for your glowing review. It means such a lot to us when visitors understand what we do and provide such positive feedback. It's a real boost for the whole team. We look forward to seeing you again and if there's anything we can do to make your next visit even better please don't hesitate to let... More 

Owermoigne Dorset
Level Contributor
125 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 64 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

Visited with our granddaughter aged one following good reports from friends however other than the story time we found the whole exhibition very uninspiring and not suitable for toddlers. £20 to get in to see largely static exhibits - families with older children may enjoy the exhibits and dressing options but left us cold and not suited for toddlers.

Helpful?
1 Thank TLPaul
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

We're really sorry to hear that you were disappointed with your visit. We take feedback very seriously and we thank you for taking the time to write a review. We try to provide something for all of our visitors so we're sorry to hear that you didn't find anything that interested you. We work hard to offer activities and events... More 

Co.Durham
Level Contributor
47 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 12 January 2017 via mobile

Visited with two children, aged 11 yrs and ages 16 months. Quite a bit to look at, but I think if my little one had been slightly older she would have got more from it. The story telling part was good. Staff were excellent.

Helpful?
1 Thank Blondie456
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

Thank you for reviewing us, Blondie456. We have just opened our new exhibition, Bears!, which is proving extremely popular with visitors (especially our younger ones). We really hope to see you again and we'd love to help your little one get more out of the experience so please do talk to our staff if you come back and we'll do... More 

Alnwick, United Kingdom
Level Contributor
1,509 reviews
473 attraction reviews
common_n_attraction_reviews_1bd8 535 helpful votes
5 of 5 bubbles Reviewed 24 December 2016

We went to see the exhibition of Michael Morpurgo's archives and were extremely impressed. The exhibition is beautifully set out and comprehensive, covering all of the key aspects of the life and work of this wonderful, prolific children's author. Whilst there, we enjoyed seeing the other exhibitions and had a very good coffee in the cafe. The staff were welcoming... More 

Helpful?
1 Thank profjoypc
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

Thank you so much for posting such a lovely and comprehensive review. Feedback is so important to us and we take all of our visitors' comments very seriously, using them to identify where we need to make changes and to inform our decisions and priorities. We are aware that our admission fee is a potential barrier and we'd love to... More 

Level Contributor
22 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 December 2016 via mobile

We did the Christmas experience which is always phenomenal but I think this has been the best year yet. Also went to the cafe and bookshop. The cafe caters exceptionally well for allergies and has an array of amazing home baked cakes. Staff and super friendly.

Helpful?
Thank Bazimus
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

Thank you so much, Bazimus! We're chuffed to hear that you had a good time. We always try really hard to make Christmas special and we're glad that you think we've excelled ourselves this year. We like nothing more than seeing our visitors enjoying themselves. Your feedback will be passed on to the team and I'm sure it'll give all... More 

South Shields, United Kingdom
Level Contributor
37 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 3 December 2016

A very exclusive venue. The 'National' centre does nothing to make books inclusive. My foreign visitors were horrified at the fact families had to pay. Being educationalists they found the exclusive attitude of this venue unthinkable!

Helpful?
3 Thank FussyFlossy1
7stories, Guest Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

Thank you very much for your feedback about admission fees. We are aware that our admission fee is a potential barrier and we endeavour to be as inclusive as possible. However, Seven Stories is a charity and although we receive some funding we need to charge admission in order to stay open. We aim to be competitively priced when looking... More 

North Wales, Pennsylvania
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 15 November 2016

Visited here yesterday with a lively 6 year old the staff were amazing, calm, kind and all seemed to really understand how to engage with all the children, from the greeting on the door, staff in café and coffee-shop, shop, and the story teller and those we met while charging up and down the stairs. Loads to do-in the three... More 

Helpful?
Thank lizy321
7stories, Public Relations Manager at Seven Stories - The National Centre for Children's Books, responded to this review

Well, thank you very much, lizy321! That is so good to hear! We're really pleased you enjoyed yourselves and we're glad you like what we do and how we do it. We take feedback very seriously and we're always pleased to hear when families have a great time. We put a lot of care in to our customer experience and... More 

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