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Address: Bute Place, Cardiff CF10 4PA, Wales
Phone Number: +44 29 2087 7927
10:00 - 18:00
Closed now
See all hours
Sun - Sat 10:00 - 18:00

The Cardiff Bay Visitor Centre provides a range of information on...

The Cardiff Bay Visitor Centre provides a range of information on attractions, events and facilities, not only in the Bay but across the city and local region. In the Cinema and Exhibition room, a DVD on the Bay showcases the development of the area from its early origins to present day events. This short DVD will be available everyday to view free of charge in both English and Welsh. A range of souvenirs and gifts are on sale, including books, confectionery, and an exclusive range of Cardiff Bay memorabilia. Open 7 days a week 10am to 6pm, with extended opening times on performance nights.

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TripAdvisor Reviewer Highlights

Read all 39 reviews
Visitor rating
  • 10
  • 12
    Very good
  • 7
  • 5
  • 3
Nothing Special

Located in the millennium centre in Cardiff Bay the visitor centre is well stocked with local products for sale as well as free information and advice. Help varies depending on... read more

3 of 5 bubblesReviewed 23 October 2016
David M
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39 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Bridport, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 week ago

On 2 consecutive days this week (Tuesday and Wednesday) we arrived at the visitor centre at 10.00 when it should have been open to find it closed. At 10.30 on Wednesday it was half open (the security barrier was halfway up) but we weren't allowed in as the person in charge wasn't ready. When asked why he was late opening... More 

Thank Gillian A
Cardiff, United Kingdom
1 review
1 of 5 bubbles Reviewed 1 week ago

We arrived at the Centre just after 10.00 hours to find that it was closed despite the sign stating that it opened at 10. We returned at 10.30 when the entrance barrier was half way up and went in, only to be told that we couldn't go in as various checks still had to be completed. At this point we... More 

Thank annlacey22
Level Contributor
242 reviews
67 attraction reviews
common_n_attraction_reviews_1bd8 123 helpful votes
3 of 5 bubbles Reviewed 23 October 2016

Located in the millennium centre in Cardiff Bay the visitor centre is well stocked with local products for sale as well as free information and advice. Help varies depending on the staff on duty.

Thank David M
Bremen, Germany
Level Contributor
308 reviews
229 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 1 August 2016

Cardiff Bay visitor Centre is located together with the Millennium Centre. That being said, it is housed in a very beautiful building. Despite that, it is not as helpful as you would expect from a visitor centre.

Thank renato-sma
Liverpool, United Kingdom
Level Contributor
30 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 February 2016

Cardiff has tourism down to a fine art and the visitor centre is at the heart of it. A truly great experience on Cardiff Bay.

Thank Rob-and-Bridget
Burton upon Trent, United Kingdom
Level Contributor
69 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 26 August 2015

Personally when visiting a city I prefer to plan out my day in advance so after contacting them by post first via a form then by letter and not receiving the information I requested, as a last resort I e mailed them. The response was not helpful, they do not post leaflets etc. you have to use the websites, fair... More 

Thank kim B
2 reviews
2 of 5 bubbles Reviewed 22 August 2015 via mobile

The souvenirs are Welsh by design but mostly mass produced from China, don't expect a decent unique gift here, unless you're feeling lazy. The information provides very little, if you're already on trip advisor, you pretty much have everything you need.

Thank kiel v
Bucharest, Romania
Level Contributor
1,127 reviews
922 attraction reviews
common_n_attraction_reviews_1bd8 495 helpful votes
5 of 5 bubbles Reviewed 10 August 2015

The Cardiff Bay Visitors Centre is located in the iconic Millenium Centre Building and is the only one left in the city, after the one in the library is not longer there. The place is filled with good leaflets and maps about the city and about the area around and the woman there was very helpful and ready to give... More 

Thank menq
Plymouth, United Kingdom
Level Contributor
44 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 26 January 2015

As a photographer I spent ages in this building taking photographs, there are a few places to get hot drinks and food, plus the tourist information and you can buy tickets for the hop on/ hop off/ bus tour £12 each- last for two days and get discount at other experiences.

Thank Jo W
Huntingdon, United Kingdom
Level Contributor
65 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 12 October 2014

the staff were very friendly, and had an ample supply of free maps. Wide choice of gifts and a selection of other information about attractions. Only very minor comment is that when I asked for directions to my hotel the member of staff said "it's too complicated to explain here's a map" and I then had to ask for more... More 

Thank ZaraA14

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?