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Ballycastle Visitor Information Centre

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Review Highlights
Very helpful, courteous, informative

My husband and I stopped in at the Ballycastle Visitor Information Centre. Harriet was just about... read more

Reviewed 4 days ago
Carol S
,
Stoughton, Massachusetts
Very helpful

We stopped by for ideas and help for the remaining days in Ireland. The staff could not have been... read more

Reviewed 2 weeks ago
Will T
via mobile
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Traveller Overview
  • Excellent87%
  • Very good11%
  • Average0%
  • Poor2%
  • Terrible0%
Travellers talk about
About
Our Visitor Information Centre services include: A range of free tourism literature covering the Causeway Coast and Glens and Northern Ireland, maps, visitor attractions, events, accommodation and transport timetables. We also offer a booking...more
Suggested duration: 1-2 hours
Contact
14 Bayview Road | Portnagree House Harbour and Marina Visitor Centre, Ballycastle BT54 6BT, Northern Ireland
Website
+44 28 2076 2024
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Reviews (34)
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1 - 10 of 32 reviews
Reviewed 4 days ago

My husband and I stopped in at the Ballycastle Visitor Information Centre. Harriet was just about to go to lunch but stopped to give us some history of the area. While Harriet was talking to us, Jenny went to retrieve some maps and information on...More

Thank Carol S
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 3 days ago

Thank-you for taking the time to review Ballycastle Visitor Information Centre and for recommending that others call in. I am glad Harriet and Jenny were able to assist you and I will pass along your kind comments to them.

Reviewed 2 weeks ago via mobile

We stopped by for ideas and help for the remaining days in Ireland. The staff could not have been more helpful. She answered all our questions provided information and looked up lots of info online for us. I highly recommend a stop there on a...More

Thank Will T
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Thank-you for taking the time to write a review for Ballycastle Visitor Information centre and for recommending that others visit. I am glad to hear the staff member on duty was able to make your remaining days in Ireland more enjoyable. I will certainly pass...More

Reviewed 2 weeks ago via mobile

Thank you for you confident and very fast help you provided to me and my friends. Best ever Thank you.

Thank Sergey S
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Thank-you for taking the time to review Ballycastle Visitor Information Centre, I am glad you had a worthwhile visit and I will certainly pass along your kind comments to Harriet.

Reviewed 3 weeks ago via mobile

The staff were helpful and knowledgeable. Congrats on the Disabled (Handicapped) facilities. They are the best designed and equipped that I have seen in Ireland.More

Thank Chris S
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Thank-you for taking the time to review Ballycastle Visitor Information Centres, I am glad to hear that the staff were helpful and knowledgeable. I will certainly pass along your kind comments to them. I will also pass along your kind comments about our Disabled (Handicapped)...More

Reviewed 4 weeks ago

We were assisted by Meghan, who very kindly, gave us all the information we needed. the handicrafts sold there are really nice and not too pricey.

Thank Patricia C
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Thank-you for taking the time to review Ballycastle Visitor Information Centre. I am pleased to hear that Meghan was able to assist you and I will pass along your kind comments to her.

Reviewed 20 August 2018

Staff were extremely helpful in setting up internet access after our accommodation was unable to provide Wifi as promised due to a lightening strike.

Thank JoeB2898
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 20 August 2018

Thank-you for taking the time to review Ballycastle Visitor Information Centre. I am glad to hear they were able to assist you and will pass along your kind comments to them.

Reviewed 18 August 2018

Knowledgable staff who provided us with reliable bookings and added information, well above and more useful than what we had found online. Also a good place to pick up brochures, post cards etc.

Thank Henry S
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 20 August 2018

Thank-you for taking the time to review Ballycastle Visitor Information Centre. I am glad to hear you found the service useful. I will pass along your kind comments to the staff.

Reviewed 14 August 2018 via mobile

We went to the centre to ask for an Internet Cafe to check in and print the boarding passes. To our great surprise MegHan told us they could help while the info centre in Dublin could not do it. Great service. And lots of information...More

Thank Ellis M
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 14 August 2018

Thank-you for taking the time to review Ballycastle Visitor Information Centre. I am glad to hear that my staff were able to assist you and that Meghan was able to give you the additional information you required. I will certainly pass along your kind comments...More

Reviewed 7 August 2018 via mobile

Senior staff honestly could not care - junior staff tried! WiFi didn’t work - staff didn’t care! Phone service didn’t work - they weren’t interested in helping! Couldn’t be bothered to give us a free map we were asking for! Object lesson in how not...More

1  Thank BrettVanToen
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 14 August 2018

Firstly can I apologise for my delay in responding to your review as I was on annual leave. I am very disappointed and surprised to hear that you did not have the experience I would expect from Ballycastle Visitor Information Centre. Unfortunately we have had...More

Reviewed 5 August 2018

Ballycastle is a convenient stop on the Coastal Causeway route on the way to Giant's and the Rope Bridge. The visitor's information center excels with knowledgeable and helpful staff. They know about everything going on in the area! From Game of Thrones routes and locations...More

Thank Stage3
Caroline C, Manager at Ballycastle Visitor Information Centre, responded to this reviewResponded 14 August 2018

Thank-you for taking the time to review Ballycastle Visitor Information Centre. The feedback proves really valuable to me as the Manager and of course to other visitors who are thinking of visiting the area. It is good to hear that the local knowledge ensured you...More

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