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The Balmoral Spa

1 Princes Street | Balmoral Hotel, Edinburgh EH2 2EQ, Scotland
+44 131 622 8880
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Review Highlights
shortchanged

lovely atmosphere but overpriced and the service was shorter than advertised. Additionally, the... read more

Reviewed 11 June 2017
Jennifer C
Relaxing Afternoon

Further to a previous disappointing trip to the spa, I was pleased that the Balmoral Spa were able... read more

Reviewed 18 April 2017
Spaceface14
,
Dundee, United Kingdom
via mobile
Read all 82 reviews
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The Balmoral Spa is the ultimate urban spa experience. A retreat in the heart of the city, The Balmoral Spa offers a sanctuary of personal comfort and total escapism, with the highest levels of personalised service.
  • Excellent79%
  • Very good9%
  • Average7%
  • Poor3%
  • Terrible2%
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Open Now
All hours
Hours Today: 06:30 - 22:00
LOCATION
1 Princes Street | Balmoral Hotel, Edinburgh EH2 2EQ, Scotland
Princes Street and Gardens
CONTACT
Website
+44 131 622 8880
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Reviews (82)
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1 - 10 of 80 reviews

Reviewed 11 June 2017

lovely atmosphere but overpriced and the service was shorter than advertised. Additionally, the facial was average at best.More

Thank Jennifer C
BalmoralEdinburgh, General Manager at The Balmoral Spa, responded to this reviewResponded 4 weeks ago

Dear Jennifer C Thank you for your review of The Balmoral Spa. I am pleased to read that you enjoyed the atmosphere in the spa however, please accept my sincere apologies in regards to your overall experience. I would like to thank you for bringing...More

Reviewed 18 April 2017 via mobile

Further to a previous disappointing trip to the spa, I was pleased that the Balmoral Spa were able to restore my faith in them again. Despite some confusion at booking, my friend and I enjoyed a relaxing afternoon at the spa last weekend. My massage...More

Thank Spaceface14
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 19 April 2017

Dear Spaceface14 A sincere thank you for taking the time to review your experience at The Balmoral Spa. I am delighted to read that you and your friend enjoyed a relaxing afternoon and I am especially pleased to hear about your service experience. We appreciate...More

Reviewed 14 April 2017 via mobile

I've booked a full body massage for me and my boyfriend ,it was a gift for our 2 years anniversary. I have paid 180.00 pounds for nothing. The first day to our appointment my boyfriend was sick in the morning so I've called the Spa...More

Thank Piera B
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 19 April 2017

Dear Piera B It is always disappointing to learn that a guest has left feeling less than completely satisfied and I am truly sorry. I would be most grateful if you were able to contact me on the number below at your earliest convenience to...More

Reviewed 4 March 2017

Went to Balmoral for a splurge and booked a few treatments along with a friend. When we arrived, the informed us that they had overbooked and we would have to stagger our treatments. I had booked a pedicure and was taken to a tiny room...More

1  Thank Erin M
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 12 March 2017

Dear Erin M Thank you for your review of The Balmoral Spa. I am are truly sorry to read that you left feeling disappointed with your spa experience overall. I would welcome the opportunity to discuss your feedback personally and can be contacted on the...More

Reviewed 11 January 2017

Unfortunately, It is often only when something is terrible that we take notice and feel the need to comment on our disappointment. My experience at the Balmoral Spa yesterday was quite different - it was such a delight that I have to share it with...More

Thank LuceScillitoe
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 13 January 2017

Dear LuceScillitoe It is an absolute pleasure to read your generous feedback. Thank you for taking the time to write such a kind review following your recent visit to The Balmoral Spa. I am delighted to read that you enjoyed your experience. Your feedback regarding...More

Reviewed 5 January 2017

Was treated to a spa day and afternoon tea here from my boyfriend and wasn't disappointed. The spa area was lovely, spotless and relaxing. Afternoon tea served by the pool, lots of choice. My treatment was really lovely too - again lots of choice to...More

Thank Rebecca_Paul21
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 3 February 2017

Dear Rebecca_Paul21 Thank you very much for your lovely review of The Balmoral Spa and Afternoon Tea. I am very pleased to hear that you had a lovely experience. We appreciate your extremely kind words and I will be sure to share your generous feedback...More

Reviewed 17 December 2016 via mobile

I booked in for a 110 minute hot stones and facial. You get free use of the spa with the treatment. I had booked for the first weekend in December. Amazingly the spa was pretty empty only 4 other people in the pool area which...More

Thank heaton45
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 23 December 2016

Dear heaton45 Thank you for taking the time to write such a kind review following your recent visit to The Balmoral Spa. I am delighted to read that you enjoyed your experience. Your feedback regarding the lovely service you received from my colleagues is very...More

Reviewed 4 September 2016

I took out a membership last year, but recently gave it up to join a different Edinburgh spa. I was finding my visits more stressed me out than relaxing. Families are allowed in the pool at all times, many a time that I saw the...More

Thank hate-popups
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 6 September 2016

Dear hate-popups Please accept my sincere apologies in regards to your experience at The Balmoral Spa. I would like to thank you for bringing your concerns to my attention as this gives us an opportunity to improve our services to our valued guests. Kindly know...More

Reviewed 1 September 2016

I recently visited the Balmoral Spa for one of its spa day packages. I was really looking forward to the experience having never been inside The Balmoral Hotel yet being aware of its reputation as a first class establishment. I have to say that the...More

Thank Laura M
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 6 September 2016

Dear Laura M Thank you for your review of The Balmoral Spa. I am pleased to learn that you enjoyed both your treatment and lunch during your visit. However, we are truly sorry to read that you left feeling disappointed with your spa experience overall....More

Reviewed 25 August 2016 via mobile

I treated myself to a trip to the spa and was not disappointed. Absolutely gorgeous setting, the staff were just lovely, and my massage was fantastic. I was very impressed with their gym facilities too and had a good workout. Would absolutely recommend if you're...More

1  Thank 17appletree
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 26 August 2016

Dear 17appletree Thank you very much for your lovely review and recommendation of The Balmoral Spa. I am very pleased to hear that you were impressed with your experience. We appreciate your extremely kind words and I will be sure to share your generous feedback...More

Nearby
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street
is only half one, since buildings only line one side.
But what they don’t say is how extraordinary the views
are from Princes Street as a result. From here you
look onto expansive and decorative public gardens
beneath the mighty basalt cliffs on which Edinburgh’s
Castle stands proud above the rest of the dramatic old
town skyline. Yet many of those on Princes Street look
...More
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