New Picture House Cinema

New Picture House Cinema, St. Andrews: Address, Phone Number, New Picture House Cinema Reviews: 3/5

New Picture House Cinema
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2-3 hours
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3.0
41 reviews
Excellent
6
Very good
9
Average
8
Poor
6
Terrible
12

Iain S
2 contributions
Jan 2022
Have been to this dated but cherished cinema many times. However , our latest experience was horrendous. Our 12 and 14 year olds and a few friends went to see Spiderman. The 2 x 12 year olds were asked for ID - which they didn’t have. I was outside so subsequently asked the ticket manager whether I could vouch for them, as the responsible adult. I accept - having now checked the guidance - that this would not have been possible given the rules, but it seemed a shame for two 12 year olds to be denied entry to a 12A movie just because they didn’t have ID. The manager reacted very defensively, and then became confrontational. I asked her not to be rude. Even as I was walking away , she continued to talk after me aggressively. I explained that I was just trying to get my 12 year old into a 12 film. She responded by accusing me of “blackmailing” her (!). It’s hard to know what to make of this - a totally nonsensical, laughable and insulting allegation. She continued to behave in a confrontational way, even with other customers in the queue. She later refused entry to my 14 year old and her friend , on the basis that they didn’t have ID, even though she had been willing to admit them earlier. Guilty by association?! I accept the need for rules .Fair enough. But the behaviour of this employee beggared belief. A quick glance at other comments suggest that this may not be a unique experience. How can a serious business accept this? I'll be writing to the parent company.
Written 11 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tim B
1 contribution
Oct 2021
Lovely cinema and a great evening but sadly spoilt when I realised that I had been charged twice for my online payment for the tickets. This happened over 3 weeks ago and I've still not had a reply despite two emails requesting a refund - very disappointing
Written 23 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Duncan S
1 contribution
Nov 2021
The cinema is fine but overpriced given that its clearly not a modern screen. The majority of staff are nice and helpful, the management is rude and lazy. One woman was left to deal with a full screenings worth of people and was still cheerful, the manager however when very patiently asked if there would be any chance of a refund given the site had given the wrong time screening bluntly replied that the tickets were for the wrong time... truly insightful. Having waited 15 minutes for this response we missed the start of the film which we payed full price. Given its the only cinema in the town its obviously happy to just ring out as much money from its customers as it can. There is no function to actually book seats, and the covid regulations are worryingly absent barring those enforced by individuals. If you want to see a movie, Dundee isn't too long on the bus.
Written 3 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ben mcintoah
1 contribution
Jul 2021 • Couples
Staff were absolutely horrible to us, they shouted abuse at us fron afar. Don’t even get me started on the spying they done on me and my wife while putting out private details in. Absolutely horrid place, never again. Seats weren’t cleaned, bogeys everywhere and little kids screaming, couldn’t get worse, -1/100 :)
Written 3 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

vndfife
Pittenweem, UK8 contributions
Nov 2019
Have been going to this cinema for over 60 years, first on summer holidays and now having retired to Fife. I go happily on my own or with friends and always find the staff friendly and the prices lower than in big cities. There is normally no need to book on-line, just pay when you get there. They also show live National Theatre, Ballet, Opera performances which are marvellous and better than being in a huge theatre in London at great expense Please stop criticising it as people who live here would be devastated if this lovely old cinema wasn't here any more.
Written 29 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ms Dastardly
1 contribution
Dec 2019
Sure, it's a bit dirty, sure, the staff are ancient, sure the screens are sh*te, but goddamnit it's the only cinema close to us and I love it.

Sincerely,
Ms Dastardly
Written 14 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RJMacDonald
Crail, UK5 contributions
Nov 2019
Again and again I fail to remember how bad their website is. I just tried booking online, can't do it. Nor do the crucially tell you which screen the film is on until you go all the way through the booking system (screen two is a shoe box). The staff aren't friendly. The only reason this cinema survives is that its the only one left in a university town. Needs investment, training and a website that works.
Written 9 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Smith2019
1 contribution
Sep 2019 • Couples
Front reception area was being refurbished, they couldn’t provide much choice of refreshments or provide popcorn. Screen 3 terrible, uncomfortable, can’t see over peoples heads. Screen 3 not to same standard as Screen 1 but paying same price. Cinema should be closed down during refurbishment or selling discounted tickets, thought we had walked into a Joiners Workshop.
Written 13 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JOHN S
Edinburgh, UK1 contribution
Jun 2019 • Family
Staff rude and clueless and ticket machines randomly stop working.

Decor is something from the 30's and the screens are too small.
Written 9 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MurrayElliot
Edinburgh, UK272 contributions
May 2019 • Family
We frequent NPH often, but have never written a review.

It's an old 1930s cinema with a real 1930's vibe inside. Cinema 1 is relatively up to date, cinemas 2 & 3 a bit older and more cramped. Cinema 1 has VIP seats, and you can almost always get one (£14 for a seat including a drink - wine, beer or soft drink of your choice isn't bad), they're large, comfortable and recline if you're so inclined (sic).

Occasionally cinema 1 can be quite cold for the first showing of the day, so wrap up, but if you're snuggled up on the VIP chairs with a jacket over you, it's pretty nice.

Recently a film I went to see was quite quiet, so I've sent them my feedback, but this isn't normally the case.

The staff are generally friendly and homely in my experience. The booking system works quite well.

Limited snacks, but no restrictions to you taking in your own. No hot food available (hot dogs etc)

About the same cost as Cineworld in Dundee (VIP seating about the same as 'STAR' seats in Cineworld too), but definitely a more quaint and historic feel than the huge open spaces and bright decor of Cineworld.
Written 5 May 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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