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Alexander House Utopia Spa

Turners Hill, Crawley RH10 4QD, England
+44 1342 714914
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Review Highlights
Rip off price for water!!

All the staff were friendly and welcoming when my daughter and myself arrived for a spa day. There... read more

Reviewed 2 days ago
Pauline S
,
London, United Kingdom
Spa day - Not excellent value for money.

Spa day at great expense. The massage was very good but manicure of a very poor standard;. I would... read more

Reviewed 3 weeks ago
Elaine L
,
Polegate
Read all 324 reviews
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Overview
  • Excellent56%
  • Very good20%
  • Average13%
  • Poor7%
  • Terrible4%
Travellers talk about
“afternoon tea” (28 reviews)
“hot tub” (20 reviews)
“champagne bar” (16 reviews)
LOCATION
Turners Hill, Crawley RH10 4QD, England
CONTACT
Website
+44 1342 714914
Write a ReviewReviews (324)
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All reviews
"afternoon tea"
in 28 reviews
"hot tub"
in 20 reviews
"champagne bar"
in 16 reviews
"full body massage"
in 18 reviews
"beautiful hotel"
in 12 reviews
"changing rooms"
in 20 reviews
"outdoor jacuzzi"
in 9 reviews
"stayed here"
in 8 reviews
"steam room"
in 10 reviews
"relaxation room"
in 7 reviews
"food was lovely"
in 6 reviews
"room service"
in 5 reviews
"special occasion"
in 5 reviews
"garden suite"
in 5 reviews
"on arrival"
in 16 reviews
"treatment times"
in 4 reviews
"enjoyed our stay"
in 4 reviews
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1 - 10 of 322 reviews

Reviewed 2 days ago

All the staff were friendly and welcoming when my daughter and myself arrived for a spa day. There was tea and coffee available before you went down to the spa. We enjoyed the pool, steam room, sauna and jacuzzis.The changing area was clean and tidy...More

Thank Pauline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Spa day at great expense. The massage was very good but manicure of a very poor standard;. I would not book and pay for this again.The venue and staff are all very nice, but this does not compensate for the high prices. Setting is beautiful.

Thank Elaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2018 via mobile

My friend and I had booked a spa day here which included a facial. As other people have mentioned, I felt we were left hanging around in the reception area; ( which was fairly crowded) for quite some time. We were then given our lunch...More

1  Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sindarmy V, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 3 May 2018

Dear Teresa B, Thank you for taking the time to share your feedback on Tripadvisor following your recent spa day at our Utopia Spa. First and foremost, please allow me to express our sincere apologies for the difficulties you experienced during this particularly visit at...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 24 April 2018

I visited the Utopia spa as a day guest with 2 other friends. The day was well organised, calm and relaxing. The spa facilities were kept spotless throughout the day but without the intrusion of too many staff around. We all had a full body...More

Thank mrshp2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sindarmy V, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 3 May 2018

Dear mrshp2017, Thank you for taking the time to share your Spa experience on Tripadvisor following your recent Spa Day at Alexander House. I am pleased you enjoyed the Utopia spa facilities and your treatments. I am glad you were satisfied with your lunch experience....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018

Arrived 10 mins prior to our spa morning as requested on the booking confirmation. Was greeted by the reception host who looked like she didn't want to be there. Asked to take a seat and was given the details of our spa morning, (treatment and...More

1  Thank lauraturner11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sindarmy V, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 3 May 2018

Dear lauraturner11, Thank you for taking the time to share your comments on Tripadvisor following your recent stay at Alexander House Hotel and Utopia Spa. Please allow me to express my sincere apology that your recent spa experience was not to your satisfaction. The matters...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We've visited numerous times over the last 6 years or so and the last couple of times have not been as good. The place is looking tired - holes in walls, peeling paint, mouldy sealant, etc, pop up wherever you look. Also the staff don't...More

Thank basstaverns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sindarmy V, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 21 April 2018

Dear basstaverns, Thank you for taking the time to post a review on Tripadvisor following your recent day at Alexander House Hotel and Utopia Spa. I was disappointed to read that your last visit with us did not meet your expectations . Here at Alexander...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

This is a beautiful place. Great setting, great building, impressive, clean facilities. I arrived mid morning, got a nice welcome, then I was lead to some seats to fill out a couple of forms. I was told to help myself to hot drinks, and a...More

Thank Wes A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

My friend and I visited the spa as a day treat. We took advantage of the deal and paid extra for more expensive treatments. İn total £220 each! We were hoping for the most amazing two treatments. We had a facial treatment which was amazing....More

Thank Zal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

Booked a two-night break for my mum’s 70th birthday. As it was a treat, I went for this hotel as it boasted a fantastic spa and it is 5*. The spa surely doesn’t disappoint. Our room, just a standard double, did. It was small, quite...More

Thank Irina-Woodford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018

Spa Lunch Package, my friends starter arrived within 10 minutes, mine however took another 10 minutes, I had to leave the table to ask why it hadn't arrived, hence my friend had to eat his starter cold. Main course was delivered both together this time,...More

Thank CK_FW_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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