Maidstone Leisure Centre

Maidstone Leisure Centre: Hours, Address, Maidstone Leisure Centre Reviews: 3.5/5

Maidstone Leisure Centre
3.5
Health Clubs • Sports Complexes
6:30 AM - 10:00 PM
Monday
6:30 AM - 10:00 PM
Tuesday
6:30 AM - 10:00 PM
Wednesday
6:30 AM - 10:00 PM
Thursday
6:30 AM - 10:00 PM
Friday
6:30 AM - 10:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM

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3.5
327 reviews
Excellent
147
Very good
59
Average
34
Poor
47
Terrible
40

katrinaconnell
Kent, UK62 contributions
Dec 2021
We use the pool and the soft play area, it gets a bit warm in there so wear layers... Sometimes the changing rooms could be a bit better looked after but that's not the center's fault ( more the people who use it!) There is an ice slide ( extra cost) but the kids love it. I've never seen the boats in this picture - but there are floats in the pool and a wave machine and the water is nice and warm for the little ones
Written 9 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amy L
Epsom, England, United Kingdom11 contributions
Sep 2021 • Family
I would strongly advise anybody against using maidstone leisure centre for their child's swimming lessons. It is not often I feel the need to do this but I am absolutely appalled with how we have been treated by the leisure centre over the last 3 months. Before the summer holidays, my daughter cut her leg badly in the pool. She walked over to me leaving a trail of blood and the instructed fobbed me off and just said "it happens all the time" well, it shouldn't be happening all of the times, the pools should be maintained so they aren't dangerous and causing injury! On top of this my daughters blood was everywhere and nobody batted an eyelid or tried to clean it.

A few weeks later, they cancelled our lessons about an hour before we were due to turn up before the summer for 2 weeks. Never received a refund. We were then supposed to be offered an intensive swimming course which we were never offered. Tried ringing them for about a month straight about it but they just leave the phone off of the hook so they don't have to answer it.

Today I have turned up to send my child for her lesson and nobody turns up to take her in! 15 mins pass and we are told the lesson time has changed, but nobody thinks to tell us this. I have places to be and a younger child who I need to get fed and into bed. He fell asleep without tea tonight due to this. Could have been avoided with a bit of communication. The lesson also finishes early. I am SO close to cancelling her membership because I am sick to the back teeth of it. I have tried contacting their staff and I have just been ignored time and time again.

On top of this, the centre is dirty and smelly and has been for months! Changing rooms stink of urine and fish. Showers are scalding hot to the point you can't stand under them for too long, certainly too hot for children. AVOID.

The staff clearly don't give a s*** because they have ignored all complaints made not only by me but by other members of staff and have done absolutely nothing!!!
Written 7 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jay C
4 contributions
Aug 2021
Phones dont get answered.

They just dont answer the phones. I want to re-open my membership. I want to give them money but I cant. Because they wont answer the phones

I have now gone somewhere else where they at least answer the phones.
Written 24 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mandy
Ilford, UK78 contributions
Aug 2021 • Family
We managed to easily book our slot online which was a relief and much better than just turning up hoping for a space

The pool was lovely

Staff were really friendly before our visit answering all my email questions

Laura was superb

Definitely worth a visit and free parking too
Written 17 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

eloise
Kent, UK6 contributions
Aug 2021
You are given a time slot on arrival, we had to wait 2 hours for our swim time. Toilets were the worst I’ve ever seen, with brown sludge in every corner and dirty nappies on the floor. They clearly hadn’t been checked or cleaned for some time. Cafe was closed and the vending machines were either broken or only accepted cash! We were unable to get our children a drink of water. Absolutely disgraceful. They let every child waiting to swim into the soft play area, so it was massively overcrowded yet the polar slides were closed due to COVID restrictions (August 2021). What a joke. We will not be returning. This place needs an inspection.
Written 7 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Emma T
2 contributions
May 2021 • Family
Communication would be appreciated!
My daughter started lessons at Maidstone over a month ago now, I've had no updates on how she is doing, I'm unable to get through to the office after emailing them several times, trying to get through to main office via phone call is impossible! Yes the actual facilities are brilliant but unfortunately the lack of communication and care has completely let the centre down.
Written 30 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ryan L
9 contributions
Sep 2020 • Family
Despite having two confirmation emails confirming cancellation of membership for my kids swim lessons. I have now, for the second month, been charged. I still have not been refunded for the first instance despite numerous emails to them. They never answer the phone. They acknowledge receipt of emails but don’t call or email back.

Thoroughly annoyed with them. We stopped membership because of poor service levels and this seems to be a continuing theme.

Hopefully someone will see this and decide to do something?
Written 1 September 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Val J
15 contributions
Jul 2020
We decided to book a swim for when The pool reopened and the fact only the fitness pool was open wasn’t a problem for us.

The booking process online was really easy and the instructions were very clear on what we should do at the leisure centre, we arrived as suggested 10 minutes after The session start time as we wouldn’t swim the whole hour and found the changing rooms empty.

We took our bag poolside as instructed & in the pool there was one large slow swimming lane and a smaller slow lane then two or three medium speed swimming lanes and 2 fast swimming lanes; each of the smaller lanes had two or three people in and the largest slow lane had approximately 6 when we arrived. The lifeguard asked people to move along if they could so that they could spread the numbers out.

The lifeguard on duty James was keeping everyone entertained singing along with some of the swimmers in the slow lane with a variety of songs which made everyone laugh and smile. We were given plenty of notice for when our session was nearly up and were able to change In the family changing rooms.

All in all, the new normal swimming was brilliant, if only for adults as children are not allowed in just yet.
Written 31 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ashley H
1 contribution
Jul 2020
Hi went swimming for the first time in 3 months on Saturday 25th and am really impressed with the how organised they are. Whole set up is very clean and organised to run smoothly . Pool itself very clean and correct temperature all in all a great experience .
Written 27 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rose
Maidstone, UK1 contribution
Jun 2019
The pool is amazing and big. It has a water slide and floaties for everyone to enjoy. The activities such as wave rave which you can attend on Friday evenings. It is in the main pool.
Written 12 April 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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