We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Very informative.

The staff were very helpful with my enquires, I was disappointed that the hop on hop off bus was... read more

Reviewed yesterday
Kathryn D
Information required

Very informative with helpful staff. Well situated in the centre and close to the tourist bus. Lots... read more

Reviewed 1 week ago
Glasgow, United Kingdom
Read all 222 reviews
All photos (58)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“tourist office”(14 reviews)
“bus and train”(2 reviews)
“free map”(2 reviews)
Suggested duration: < 1 hour
Local Weather
Powered by Weather Underground
Plaza Biribila 1, 48001 Bilbao, Spain
+34 944 79 57 60
Top Selling Tours & Activities in and around Bilbao
from US$36.55
More Info
from US$226.30
More Info
from US$119.10
More Info
from US$101.20
More Info
Reviews (222)
Filter reviews
61 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviewstourist officebus and trainfree mapinformation centrewalking tourbasque countryleafletticketingworldwideheadphonesspaceeuroguggenheim
Updating list...
1 - 10 of 61 reviews
Reviewed yesterday

The staff were very helpful with my enquires, I was disappointed that the hop on hop off bus was out of service and they didnt know when the service would be restored. They recommended alternative attractions, ie boat trip, which was very enjoyable. The staff...More

Thank Kathryn D
Reviewed 1 week ago

Very informative with helpful staff. Well situated in the centre and close to the tourist bus. Lots of interactive capacity.

Thank Drumby5
Reviewed 1 week ago

When preparing our Bilbao trip I was surprised seeing a tourist office ranked so high??? I am still surprised (I mean it's an office, not tourist attraction), but now after visiting it, I can understand why. I've been in many such offices worldwide, but this...More

Thank B1714D
Reviewed 2 weeks ago

super service, great help, the person helping us did all she could to find interesting options for our 4 day stay

Thank cojotent
Reviewed 3 weeks ago

Personal service and attention. Lots of complimentary maps and advice. Especially good for Peregrinos on the Norte. Ask for a section map. It is better than most guidebooks I have seen.

1  Thank ChristinePeregrina
Reviewed 4 weeks ago via mobile

I visited the main tourist office & the smaller office close to The Guggenheim. Staff were very helpful. I happened to be in Bilbao at the weekend so was able to take advantage of the weekend €4.50 90 minute walking tours. The Old Town at...More

3  Thank Maryanne M
Reviewed 4 weeks ago

Lots of info at hand and arty things to keep you amused while you get your bearings. The staff are super helpful

1  Thank digital_guy_7
Reviewed 4 weeks ago

Excellent help given on local transport, practicalities of what to do and can be done within a 3-4 day visit. Staff could not have been more helpful. And as a plus, a beautifully restored period building to host the Offices.

2  Thank LusakaWhale
Reviewed 2 June 2018

You are not likely to find such an interesting internal space as a tourist office in many places. Beautifully designed and worth just going in to have a look.

1  Thank cloanaig
Reviewed 23 May 2018

Nice modern building where staff were extremely helpful and gave some useful information of various places to see. Good sized free maps available here.

1  Thank AllyB46
View more reviews
Questions & Answers
Ask a question
25 June 2018|
AnswerShow all 2 answers
Response from Rose O | Reviewed this property |
Check programing in Arriaga and Euskalduna Theatre, they do this kind of things!
21 May 2018|
AnswerShow all 2 answers
Response from Padraig L | Reviewed this property |
Bilbao taxis are generally reliable. It be worth checking with the hotel to make sure that there is a driver or get them to make the taxi booking with a firm confirmation.