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Shopping in Milan - Shopper in Milan

Milan, Italy
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About Shopping in Milan - Shopper in Milan
Shopping in Milan.Shopper in Milan.Guide to shopping in Milan. Branded clothing.
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Shopping in Milan - Shopper in Milan
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Chandujovial wrote a review Jan 2020
Chicago, Illinois12 contributions9 helpful votes
The VAT refund process at LINATE airport is a total ripoff. We were supposed to get back €120.25 and the Forex counter after security check was offering a tax refund in foreign currency only at a exchange of $85 (EUR/USD is 133$) . We said no give us in Euros and he said only foreign currency. We asked him to credit our card instead and he said there is no guarantee that the company will issue a credit. These guys are thieves in public service uniforms. Total ripoff. It has left a horrible taste in our exit experience after a 2 week holiday in Italy. I'm going to make it my mission to convey to everyone I know that in Italy don't expect to be treated fairly. Expect a ripoff and you won't be disappointed. I much prefer Germany in this regard. There are rules and people follow the rules.
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Date of experience: January 2020
2 Helpful votes
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worldtrek wrote a review Oct 2019
Melbourne, Australia83 contributions46 helpful votes
If you're shopping in Milan, it's easy to get a VAT tax refund, but you have to spend at least Euro 155 at any one shop. Going to a department store such as Rinascente Duomo is good because you can easily add up the Euros. The Global Blue Tax refund is on the 6th floor (Just take the elevator up to the 6th floor) It's in one of the corners of the 6th floor. I learned a trick, if you are planning to stay for a few days, don't get the tax refund yet, in case you want to change your mind. Once you apply for the tax refund on the 6th floor, you can't change your purchase, in case you're one of those indecisive people. So it is best to do the tax refund at the airport. Speaking of the Global Blue Tax refund office at the airport... my goodness!! Never met such rude people at the counter. You have to be super patient to deal with them. They sent us twice to the Customs Office counter which angered the Customs officer because he thought we were wasting his time, going to see him twice!! Sorry!! Then when we explained that the Customs officer didn't want to see us, wow, did she get mad at us... I really don't understand how customer service people can be so impatient. Anyway, when we got fed up with being so rude at, she refused to do our tax refund. (What? Can that even happen?) I demanded to see the manager and asked for their names, at which point they backed down, and did the tax refund. I guess they didn't want to be identified as being "those rude Global Blue counter staff". Anyway, despite the misadventure with the Global Blue Tax refund staff at the airport, the Global Blue staff in Rinascente were all really nice and efficient. If you're doing the tax refund at the airport, just have to do meditation exercises first.
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Date of experience: October 2019
1 Helpful vote
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Thủy V wrote a review Apr 2019
2 contributions2 helpful votes
I just got back from my trip to Italy. I was fly out of Milan Linate Airport with a (express) short connection in London Heathrow then to JFK. I went to tax refund office on first floor, waited in line for 15 mins. I shown the guy my handbag with full documents that I bought in Rome. I supposed to get $111.26 euro back. I also shown the guy my flight tickets, boarding in 1 hour. He looked at my tickets and said “you’re last stop is in London, do it there, not here.” I told the guy, that I only had 1 hour of connection between the flights and I had to run between 2 terminals, not enough time for me to do it in London Heathrow Airport. This is his exact words and it got me so angry “ NOT MY PROBLEM.” Italy is a beautiful country with rich in history, well known for their foods and arts and fashions. Should not let someone like this man works in the public government branch, so arrogant. Conclusion, I didn’t get my tax back. He didn’t stamp my paper.
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Date of experience: April 2019
2 Helpful votes
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Response from Liubov S, Владелец at Shopping in Milan - Shopper in Milan
Responded 7 May 2019
Все верно. Печати о прохождении таможни на форму Такс Фри ставятся в последнем пункте, когда турист покидает Европу. А вот деньги Такс Фри можно всегда получить в Милане самом, сразу после покупок, наличкой или на карту.
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574johannar wrote a review Feb 2019
Dubai, United Arab Emirates5 contributions6 helpful votes
Dreadful experience. They put initials on your bag, pay first then get the bag. I had asked for no initials but they wouldnt do that? So they put the initials on upside down! I was very upset asked for my money back and the man Mattias refused to do anything, in fact he was extremely rude. It put me off shopping in Milan, especially if I have to pay before collecting an item. Do not go there, its not worth it, you can find better bags in other shops
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Date of experience: October 2018
1 Helpful vote
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Gummycat wrote a review Dec 2018
Singapore, Singapore6 contributions3 helpful votes
This was out first trip to Italy with my We We had quite an unpleasant experience at the Malpensa Airport while trying to process our tax refunds. There was not much queue (thank goodness) when we arrived three hours before our flight departure time. However, the whole refund process took us around 1.5 to 2 hrs (!!)and mind you, this is without much queue. I will summarize some helpful tips from my own experience so hopefully,others won't 'suffer' like I did: 1. When eligible for tax free purchase, always check with the vendor the sale price and the refund amount you can get back. Ensure you get, on top of the usual sale receipt, the completed tax-free form from vendor, with all correct amount spelt out. 2. I would give myself 4 hrs before flight departure to process my refund. (I heard from others, the queue is much longer the later in the day you arrive at airport). 3. Receipts are in Italiano so you should be clear what items refer to what in the receipt and be ready to bring them out for inspection when requested. Do not wear or carry them or use them as they should rightfully be in New/unused conditions. 4. You need to get back your Sale receipts for custom inspection. There are a few agents processing the refunds. The first one I encountered, Global Blue, this lady was removing my receipts stapled to the tax form and just pushing them to one corner. When she was done, she asked me to bring my processed tax free forms to custom (another office nearby) for inspection. I went and got yelled at by the custom office in Italiano. After much figuring out, I realized he needed my sale receipts. I rushed back to Global Blue and asked why she just shoved my receipts one side and not gave them back to me. She just muttered I should have picked them up myself. I saw a few receipts (one being 7500 euros) also strewn one side. That person must have been yelled at by Custom and given up altogether. 5. Make copies of the Tax refund form with sale receipts, in case of any disputes. I have an email from the refund office saying my tax refund will be reversed as my tax refund form wasn't submitted. Of course I have no more left and of course no records of the form number. I am still trying to contact them to resolve this. 6. At the airport, go through all the various agent counters with the processed tax free forms, before proceeding to custom for inspection checks. Then go back to the various agents for the refund amount, if not already given. 7. I prefer to get my refund immediately in Euros(cash) and not via credit card so I won't be subjected to their exchange rate.
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Date of experience: December 2018
1 Helpful vote
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