Pelletteria de Nicola Massimiliano

Pelletteria de Nicola Massimiliano, Florence: Address, Phone Number, Pelletteria de Nicola Massimiliano Reviews: 5/5

Pelletteria de Nicola Massimiliano

Pelletteria de Nicola Massimiliano
5
Speciality & Gift Shops • Flea & Street Markets • Shopping Malls
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5.0
38 reviews
Excellent
35
Very good
1
Average
0
Poor
0
Terrible
2

jferiah
Dominican Republic10 contributions
Great Leather Jacket
Oct 2019
I was looking for a leather jacket in Florence, found this store by chance, Glad I Did, got a good price for exactly the jacket i wanted.
Written 14 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grazie per la scelta
Written 15 November 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Zoe B
Isle of Man, UK17 contributions
Very unfortunate experience
Oct 2019 • Friends
My mother and I were looking to purchase a leather jacket for my daughter. The men were initially quite helpful however things started to take a turn for the worse when we asked to have a couple of hours to think about it (we were going to purchase I had however wanted to check with my husband).
Two of the the men began raising their voices regarding us not buying there and then. My mum (not backing down or being intimidated) began raising her voice back. I tried to calm things down, we were of our word just needed to double check however the owner in Italian was mimicking us and saying that as we were from Scotland we were tight. Please be aware that some of us understand the language even though we can’t speak it.
Such a shame as I run my own business and word of mouth and customer service is of utmost importance and if they had only let us be they would have had the sale.
Would like to thank the man who enticed us in as he seemed embarrassed by the whole situation and really was lovely trying to calm things down.
Only 15 minutes within arriving in Florence, not the best start.
Written 22 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
La signora in parte dice la verità. Nel senso che mi sono arrabbiato e mi scuso ma non ho fatto nessuna discriminazione. La mia arrabbiatura che ripeto ho sbagliato perché il cliente ha sempre ragione era dovuta al fatto che le signore dopo essere state servite con gentilezza dal commesso hanno detto che per vendergli la giacca dovevamo dargliela a 100 euro!! Dato che la giacca costa a noi più o meno, quella cifra mi sono arrabbiato dicendogli proprio questo. Alla fine però gli ho chiesto scusa del mio sfogo e sonno ndate via sorridendo e mi hanno stretto la mano capendo il mio sfogo. Mi scuso ancora con loro ma la nostra storia dice ce siamo sempre cortesi con i clienti!
Written 15 November 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Riley
4 contributions
A comically bad experience in almost every way
Nov 2018
I would highly recommend you avoid this store at all costs. I have had the most ridiculously bad experience dealing with De Nicola and I just hope this review can help someone not make the same mistake I did. When I checked online they had pretty good reviews so hopefully this helps correct that. My story is pretty long but here is the short version

I bought a jacket from De Nicola in November of last year. It was a bomber style jacket, and the second time I wore it the sleeve tore as I put it on, just from the resistance of the elastic in the cuff. Instantly I started questioning the quality of the leather as ripping from putting a jacket on doesn't seem like the “High Quality” leather i was promised. When I contacted the store via email, they informed me that the Jacket was under warranty and if I just sent it in they would repair it.

I sent it in the middle of December and then didn't hear back from them until February. Finally my jacket was ready, so I gave them the shipping address and waited. 3 Months later and still no jacket, after numerous attempts to contact them I finally got a response saying there was a mix up at the factory and the jacket was never sent. I was informed it would be sent shortly so I asked the person who I had been corresponding with (who never gave me a name even when I asked multiple times) if I could have the shipping information so I could track the package. Like most of my emails this was ignored.

Another 2 months later I sent tried contacting De Nicola again to get an update. After being ignored for another week, I finally heard back with message apologizing saying that email was no longer used and that they had no idea what had happened. They promised to send another jacket right away. Once again I asked for the persons name, the shipping information and a new email address since they were no longer using that one. Not surprisingly I was ignored again.

It has now been another 2 months and it seems they are not responding to my emails at all. I have tried the email on the website, the email they responded to before, nothing gets a response. At this point (after almost a year) I assume they have just decided to ignore me and not send me my jacket at all. At best, this is the worst customer service I have ever seen. I have no idea how a company who claims to be able to send orders anywhere can't seem to figure out how to ship 1 jacket and give the customer the shipping information.

At worst this is just a scam, a tourist trap, I am starting to wonder if they ever tried to send me my jacket at all. It seems really suspicious that they just ignored my request for shipping information as this is a really common thing in this day and age.

If I do ever receive my jacket I will update my review, but after almost a year and who knows how many un-responded to emails, I'm not holding out much hope. Just do yourself a favor and go literally anywhere else.
Written 30 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ciao scusa della risposta in ritardo ma ricordo bene che la giacca stile bomber quando l hai comprata era integra. La nostra azienda comunque ti aveva garantito una nuova e l abbiamo spedita. Adesso tu dici che non ti è arrivata e questo mi dispiace. Noi abbiamo clienti che spediamo e sono sempre rimasti soddisfatti. Comunque dato che il nostro motto è soddisfare il cliente se mi contatti su denicolamassimiliano@libero.it e mi rimandi i dettagli della giacca te ne rimandiamo un altra. Ciao e mi dispiace della tua disavventura che non è dipesa da noi
Written 15 November 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Michael C
Elyria,Ohio,USA19 contributions
Total surprise
Oct 2018 • Friends
Walking through open market and spotted a nice leather jacket. Had no intention of buying leather jacket while on vacation. Thought it was just a little stand. Salesman started talking to me and asked to show me coats in the store behind. And then I saw a coat I just loved. Fit me perfect and quality felt so good! I decided to buy!! Then I came home and saw these wonderful reviews! So glad everyone is happy with their purchases! It is usually hot in Ohio today for October, so it will be awhile before I wear it!! I tried it on again and I would have just been so mad if I hadn't bought it!
Written 10 October 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
grazie per la scelta
Written 11 October 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

GinaReginaS
San Diego, CA1 contribution
Customer Service Extraordinaire, Shipped Internationally
Oct 2017 • Friends
I visited Pelletteria de Nicola with my mom last October, where we purchased three leather jackets (one for me, one for her and one for my sister). We love them! Sasha was so personable and spent time with us to find the right style and fit. When I got home, my husband (who is very picky and always returns the clothes I buy for him) was very disappointed that I didn't bring home a jacket for him. He really needed a new jacket, and I thought it would be the perfect birthday present for him this year, but the challenge is to find one that fits his long torso and arms. Well, that and the fact that I'm now in San Diego instead of Florence!

I called Massimiliano via Skype, and they helped me via video phone to pick out the right style. I sent photos of my husband, and they assured me the fit would be perfect. Fingers crossed! I was able to pay them via wire transfer on Western Union, and the jacket literally showed up on my doorstep in days. I was shocked it had arrived so quickly. The best part: my husband LOVES it!

The service that Alex and Massimiliano provided was outstanding. They made themselves available to tackle this somewhat challenging international request. When I get back to Florence, a visit to their shop is definitely in order.

Thank you!
Written 13 February 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for your kind words about us. We were glad when customers are satisfied! Again, thank
Written 15 February 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JuliBee
Brooklyn, NY63 contributions
So many leather stores, and Pelletteria de Nicola is the best!
Mar 2017 • Couples
So many leather stores in the market, but Pelletteria de Nicola is my favorite! They are helpful, friendly, and always have high quality products at great prices.
Written 8 February 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for choosing we are glad that you are satisfied
Written 10 February 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

lanaor
New York16 contributions
Amazing purchase, nice seller!
Feb 2018 • Couples
Never hoped to buy such an amazing mink jacket on the market like that; excellent quality, beautiful color, very good price; Nicola, the owner is an honest seller, too. Will definitely come back.
Written 1 February 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grazie
Written 3 February 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

易勤 陳
1 contribution
Super Nice Boss
Dec 2017 • Couples
Their leather goods are really nice. By the way, my bag lost in their shop and the boss informed me right away, otherwise my honeymoon trip will be closed. Such an honest boss. I want to thank him again.
Written 26 December 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grazie mille
Written 29 December 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

diggsyang
Seattle, WA1 contribution
Great Leather Store
Oct 2017 • Couples
Alex was really cool. He definitely knows his stuff. I was looking for a jacket that was similar to the ones I had seen people wearing, but he introduced me to a design that was what I was looking for but fitted and matched me more. He also helped my wife with choosing a great one for her as well.

The prices are decent. We haggled hard and got a decent price. Know they will come high with the price and then lower.

Definitely check them out for great leather jackets.
Written 30 October 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much
Written 1 November 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stephanie B
Newcastle32 contributions
Fabulous service!!! Enjoy the experience with Alex
Sep 2017 • Couples
We were wondering the markets and were attracted to a jacket - upon entering we met Alex - 18 years experience meant he knew what would suit us and what size we were. He spoke English so very easy. This man knows his product and fitted us both in perfect jackets. Mine was altered to fit without additional costs. Great value and exceptional service - we will go back each trip.

Well worth going here for great jackets. Thanks
Written 15 October 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grazie mille!!!
Written 16 October 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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