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SMS Group - S Mifsud & Sons Day Tours

Island of Malta STJ1143, Malta
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US$66.28*
and up
Gozo Full-Day Excursion
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US$28.57*
and up
Blue Grotto and Marsaxlokk Half Day Trip
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US$45.71*
and up
Valletta - City of the Knights Half Day Tour
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Overview
  • Excellent21%
  • Very good15%
  • Average10%
  • Poor15%
  • Terrible37%
Travellers talk about
LOCATION
Island of Malta STJ1143, Malta
CONTACT
Website
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Reviews (79)
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1 - 10 of 79 reviews

Reviewed 1 week ago

Having neve been to Gozo, we decided to book a full day tour to ensure we saw the high point and were provided with lunch. We selected an SMS tour from those available at our hotel, but in truth all of the full featured tours...More

Thank pmel018
Reviewed 9 April 2017 via mobile

I have used them through Thomas cook for a day trip. Lady guide was very polite and friendly and very knowledgeable about Gozo. It was a pleasant experience. Driver was very good as well as drive was very comfortable. Only down side is food at...More

1  Thank Anuj N
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Anju N, Thanks for your feedback. Very much appreciated. Usually we do not get any complains with regards to the food on our Gozo excursion. We apologize on behalf of the restaurant and will be investigating more about what happened on that day. On...More

Reviewed 28 January 2017 via mobile

We booked this through our Expedia package holiday and can't fault the drive transfers at all as they were there both times we needed them on time to pick us up and take us to and from the airport. When we arrived in the airport...More

Thank ellabee14
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear ellabee 14, We appreciate your feedback. We would be investigating about this matter with our representative Neville and make sure that this incident would not be repeated again. We would like to apologise and hope that the rest of your stay progressed more smoothly....More

Reviewed 9 January 2017 via mobile

We booked the Malta airport transfer service through Expedia. On arrival at the airport, we were told to wait outside. We waited for over 45minutes with no information as when we would be taken to our hotel. On departure, we had to take a taxi...More

1  Thank Grace O
SMSResortServices, Customer Service at SMS Group - S Mifsud & Sons Day Tours, responded to this review

We appreciate your feedback. We have passed your comments, onto our local supplier who provided you with your transfers. As per the information provided by Expedia there can be up to an hour wait before leaving the airport. Generally this is because they have to...More

Reviewed 8 January 2017

very cheap hotel transfers but on arrival several of us had to keep moving ourselves and bags while they decided which vehical and driver to take, took about 20 minutes to decide. 40 minutes late for return to airport but driver very friendly and still...More

Thank Sandi B
SMSResortServices, Customer Service at SMS Group - S Mifsud & Sons Day Tours, responded to this review

I would like to convey our sincerest apologies for the inconvenience caused to you on arrival. We appreciate your feedback and passed this onto our supplier. We hope that the rest of your stay progressed more smoothly.

Reviewed 16 December 2016

First rate company that answers your emails and more importantly takes and picks you up with a professional friendly way. Two thumbs up!

Thank John S
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Sir, Thank you for your positive review. Your comment is very much appreciated. Many Thanks Nathalie

Reviewed 12 November 2016

We booked through Expedia and were told that a rep would be waiting for us with our name on a sign. We had to search the whole arrivals hall until we found the lady at the back, busy chatting to some of her friends. She...More

Thank SeacatIreland
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear SecatIreland, We thank you for the feedback and apologise for the inconvenience. We have forwarded your comments to the department concerned for investigation. If you can kindly forward your travel details to transport@sms.com.mt Regards R Sciriha

Reviewed 17 October 2016

We booked a round trip from Malta Airport to our hotel in Qawra and back in a private vehicle through Expedia.ca together with air flight and a hotel. Due to booking more than half a year in advance, I e-mailed to SMS Group a week...More

2  Thank olifka27
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Olifika27, Thanks for your positive comments - we appreciate clients' feedback as this helps us to deliver the service better. Regards, R Sciriha

Reviewed 16 October 2016

We did 4 day trips by bus with SMS (Malta and Gozo). Our first guide Chris, was excellent - both informative and entertaining. Another guide, John - also a Malta native was also both fun and knowledgeable. Linda, on the other hand, went into far...More

Thank Lindy J
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Linda J, Thanks for your feedback and for your comments. Thanks Nathalie Buhagiar

Reviewed 4 October 2016

I'm not sure how this business is run,my travel agent booked transfers from Malta airport to Gozo,said there would be someone waiting when I arrived,both times I had to go and look for the driver the car was a absolute disgrace dirty,A/C didn't work and...More

Thank Maryann V
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Questions & AnswersAsk a question
Tima M
Hi, I've booked a couple of tours for Monday and Tuesday, and can't get through to you to find out when pickup will be from the hotel. Can you advise?
14 January 2017|
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jonathan p
Hi i have just booked a boat trip via expedia next sunday and now am unsure if the company will pick me and my wife up from Hotel Diplomat... you say contact the company but your e-mail address is no-where. please advise
19 September 2016|
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Monthinphnompenh
Do they pick up at the hotel intercontinental ?
8 September 2016|
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