The day started with our pickup being 30 mins late. A tour guide who was abrupt and gave no detail about anything we saw. No times given at stops lead to people not knowing when to be back. Not enough time at any stop. Passengers...More

Thank Claire W

Lesley R

4

Reviewed 1 week ago via mobile

Trips - Highlights of Malta and Prehistoric Temples

Due to unforeseen circumstances with wet weather which meant a later pick up time than advised, the first tour was very enjoyable. The second tour was half a day and also very enjoyable. Both guides were very knowledgeable and informative thus adding to the days...More

Thank Lesley R

Sulkhan L

1119

Reviewed 3 weeks ago via mobile

Fireworks tour

It was worst day on Malta. We went to see fireworks with two kids ( 7and 15 years old) in one the villages. Hop On-Hop Off picked up us at 19:45 and dropped in the village at 20:45. The main wireworks started at 11:05 and...More

4 Thank Sulkhan L

Dear Sulkhan L, With regards to your comment kindly note that the fireworks usually starts at around 23.00 hours and they usually last for approximately an hour. it would be greatly appreciated if you can send me a private e mail to check exactly the...More

DMcCabe83

Moate

128

Reviewed 16 August 2017 via mobile

Full day tour of Gozo and Ggantija

I had a very disappointing day tour it was my second time on this tour.It was my boyfriend's first visit to Malta.I felt Paul the tour guide was very uninformative the entire day .He was with SMS tours.I found him to be unhelpful racist and...More

4 Thank DMcCabe83

Dear DMcCabe83, We have received an e mail from the guide Paul that he had answered you privately. We apologize on his behave if his behavior or his jokes offended you in any way. Many thanks Nathalie Buhagiar

David B

Chester, United Kingdom

3719

Reviewed 31 July 2017

A transfer that did not show up

We booked through EBookers and the vouchers stated that a representative would be waiting for us in the arrivals lounge. After much hunting we realised that not rep was present and a rep from another company pointed us towards the SMS desk. The lady behind...More

Thank David B

EScattergood

Leicestershire, United Kingdom

52

Reviewed 21 July 2017

Avoid at all costs

Having booked Malta last minute I had little time to research getting to Gozo independently. The Jet2 rep, through who we booked, was great so we booked this tour. Do not do it. The tour guide was very rude and was preparing to drive off...More

1 Thank EScattergood

Dear EScattergood, Thanks for your comments. Kindly can you contact us on tours@sms.com.mt with more details like date of tour and name of guide so we can investigate further. We can assure you that we try as much as possible to find the best available...More

PhotoColin

Kendal, United Kingdom

5117

Reviewed 24 June 2017

!!!!! DO NOT USE THIS COMPANY !!!!!

This company are lying extortionists who pray on the vulnerable to make money with ZERO consideration for ethics and decency. As a disabled wheelchair user I was sat in front of my rep, who is also basically a salesperson for this disgrace of a company,...More

Thank PhotoColin

Good Morning PhotoColin, Please can you send me an e mail on nbuhagiar@sms.com.mt with name of rep and date of tour so we can investigate further. Many thanks Nathalie Buhagiar

11fi0na

Burton upon Trent, United Kingdom

255

Reviewed 9 June 2017

1 Good and 2 very bad tours

We booked 3 tours through the Thomas cook rep at our hotel. The 1st tour was to the blue grotto and Marsaxlok. The good thing about the tours is that they pick you up from the hotel, however the man who picked us up had...More

Thank 11fi0na

Dear 11fi0na, With reference to your comments kindly can you send me an e mail on nbuhagiar@sms.com.mt with more details i.e. date of tour, name of guide etc.... so we can investigate further. I can assure you that we do our utmost not to have...More

pmel018

Wokingham, United Kingdom

4819

Reviewed 16 May 2017

Full Day Gozo Tour

Having neve been to Gozo, we decided to book a full day tour to ensure we saw the high point and were provided with lunch. We selected an SMS tour from those available at our hotel, but in truth all of the full featured tours...More

1 Thank pmel018

Good Morning pmel018, Thanks for your feed back about the Gozo Tour. Unfortunately we do not have any control about the number of persons that would be going to Gozo so yes sometimes we have to wait in the queue to get up on the...More

Anuj N

Horley, United Kingdom

1818

Reviewed 9 April 2017 via mobile

Gozo Full day tour

I have used them through Thomas cook for a day trip. Lady guide was very polite and friendly and very knowledgeable about Gozo. It was a pleasant experience. Driver was very good as well as drive was very comfortable. Only down side is food at...More

1 Thank Anuj N

Dear Anju N, Thanks for your feedback. Very much appreciated. Usually we do not get any complains with regards to the food on our Gozo excursion. We apologize on behalf of the restaurant and will be investigating more about what happened on that day. On...More

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SMS Group - S Mifsud & Sons Day Tours, Island of Malta: Address, Attraction Reviews

SMS Group - S Mifsud & Sons Day Tours