I had a very disappointing day tour it was my second time on this tour.It was my boyfriend's first visit to Malta.I felt Paul the tour guide was very uninformative the entire day .He was with SMS tours.I found him to be unhelpful racist and...More
Updating Map... 1 - 10 of 69 reviews
I had a very disappointing day tour it was my second time on this tour.It was my boyfriend's first visit to Malta.I felt Paul the tour guide was very uninformative the entire day .He was with SMS tours.I found him to be unhelpful racist and...More
We booked through EBookers and the vouchers stated that a representative would be waiting for us in the arrivals lounge. After much hunting we realised that not rep was present and a rep from another company pointed us towards the SMS desk. The lady behind...More
Having booked Malta last minute I had little time to research getting to Gozo independently. The Jet2 rep, through who we booked, was great so we booked this tour. Do not do it. The tour guide was very rude and was preparing to drive off...More
Dear EScattergood, Thanks for your comments. Kindly can you contact us on tours@sms.com.mt with more details like date of tour and name of guide so we can investigate further. We can assure you that we try as much as possible to find the best available...More
This company are lying extortionists who pray on the vulnerable to make money with ZERO consideration for ethics and decency. As a disabled wheelchair user I was sat in front of my rep, who is also basically a salesperson for this disgrace of a company,...More
Good Morning PhotoColin, Please can you send me an e mail on nbuhagiar@sms.com.mt with name of rep and date of tour so we can investigate further. Many thanks Nathalie Buhagiar
We booked 3 tours through the Thomas cook rep at our hotel. The 1st tour was to the blue grotto and Marsaxlok. The good thing about the tours is that they pick you up from the hotel, however the man who picked us up had...More
Dear 11fi0na, With reference to your comments kindly can you send me an e mail on nbuhagiar@sms.com.mt with more details i.e. date of tour, name of guide etc.... so we can investigate further. I can assure you that we do our utmost not to have...More
Having neve been to Gozo, we decided to book a full day tour to ensure we saw the high point and were provided with lunch. We selected an SMS tour from those available at our hotel, but in truth all of the full featured tours...More
Good Morning pmel018, Thanks for your feed back about the Gozo Tour. Unfortunately we do not have any control about the number of persons that would be going to Gozo so yes sometimes we have to wait in the queue to get up on the...More
I have used them through Thomas cook for a day trip. Lady guide was very polite and friendly and very knowledgeable about Gozo. It was a pleasant experience. Driver was very good as well as drive was very comfortable. Only down side is food at...More
Dear Anju N, Thanks for your feedback. Very much appreciated. Usually we do not get any complains with regards to the food on our Gozo excursion. We apologize on behalf of the restaurant and will be investigating more about what happened on that day. On...More
We booked this through our Expedia package holiday and can't fault the drive transfers at all as they were there both times we needed them on time to pick us up and take us to and from the airport. When we arrived in the airport...More
Dear ellabee 14, We appreciate your feedback. We would be investigating about this matter with our representative Neville and make sure that this incident would not be repeated again. We would like to apologise and hope that the rest of your stay progressed more smoothly....More
We booked the Malta airport transfer service through Expedia. On arrival at the airport, we were told to wait outside. We waited for over 45minutes with no information as when we would be taken to our hotel. On departure, we had to take a taxi...More
We appreciate your feedback. We have passed your comments, onto our local supplier who provided you with your transfers. As per the information provided by Expedia there can be up to an hour wait before leaving the airport. Generally this is because they have to...More
very cheap hotel transfers but on arrival several of us had to keep moving ourselves and bags while they decided which vehical and driver to take, took about 20 minutes to decide. 40 minutes late for return to airport but driver very friendly and still...More
I would like to convey our sincerest apologies for the inconvenience caused to you on arrival. We appreciate your feedback and passed this onto our supplier. We hope that the rest of your stay progressed more smoothly.
Malaysia