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Big Apple

Old Sheffield Road, Rotherham S60 1DE, England
+44 1709 372229
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Review Highlights
Absolutely disgusting customer service!!

So this afternoon I took my daughter to big apple play centre, after some time playing she wanted... read more

Reviewed yesterday
sneexo
,
Rotherham, Yorkshire.
via mobile
Great place for the kids

We made our first visit today and my 21month old son. He absolutely loved every second. The entire... read more

Reviewed 6 days ago
RBennett33
,
Rotherham, United Kingdom
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Overview
  • Excellent39%
  • Very good33%
  • Average14%
  • Poor7%
  • Terrible7%
Travellers talk about
“sensory room” (12 reviews)
“play centre” (18 reviews)
“go karts” (4 reviews)
LOCATION
Old Sheffield Road, Rotherham S60 1DE, England
CONTACT
Website
+44 1709 372229
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Reviews (100)
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1 - 10 of 100 reviews

Reviewed yesterday via mobile

So this afternoon I took my daughter to big apple play centre, after some time playing she wanted something to eat. So I ordered her some food, fish chips and beans it was... 45 mins later it still hasn't arrived so we spoke with them...More

Thank sneexo
Reviewed 6 days ago

We made our first visit today and my 21month old son. He absolutely loved every second. The entire place is clean, safe and excellently staffed with helpful and nice people. We will definitely be coming again and on a regular basis. Very reasonable too and...More

Thank RBennett33
Reviewed 1 week ago via mobile

My daughter had her 6th birthday at Big Apple after getting recommendations from friends. We were not disappointed we were welcomed by Emily who who explained how the party works. The children loved all the activities Big Apple had to offer. It was spacious and...More

Thank 123Fatima
Reviewed 3 weeks ago via mobile

I found it difficult to set a rating for my visit today so headed towards the middle. The actual play area facilities and how much the children enjoyed it would have got a 5. The staff would have received a 1 unfortunately. One girl in...More

Thank Natalie34ZR
Melanie J, Owner at Big Apple, responded to this reviewResponded 2 weeks ago

Hi Natalie, Thank you for taking your time to provide feedback. I am concerned with your comments about the team working that day and would like to look into this further. We do invest a lot of time and money into customer service training, so...More

Reviewed 21 September 2017 via mobile

I have been here a couple of times now. The facilities are good and it is by far one of the cleaner soft play places around. Reasonably priced. The staff are friendly and good at keeping boisterous older kids out of the under 5s area...More

Thank mmm664
Reviewed 31 August 2017 via mobile

A bit more expensive than normal admission and the lady taking our money as we came in was borderline rude. I think she would have been happier anywhere else but I guess we all have those days and dealing with screaming kids all morning can't...More

Thank Rmb1985
Reviewed 25 August 2017 via mobile

So this was one of the most expensive admission price I've paid for a play area before but it was great the space adults had with the tables not been on top of each other. The kids enjoyed it and the baby area was well...More

Thank Chelseax2
Reviewed 27 July 2017

It's a great place very big and offers options for up to ages of 10, it kept my five grandkids busy for a good couple of hours . They are from ages 4 to 9 all happy and enjoyed the space to explore and find...More

Thank gail556677
Reviewed 3 July 2017

I have taken my grandson here on several occasions and we have enjoyed every visit. There is lots of different areas for all ages and is good value for money. The play area is spotlessly clean and it also has a very good cafe serving...More

1  Thank MillerMad
Reviewed 24 June 2017 via mobile

Rude unfriend staff, on both occasions we went, one told us their closing early cause no customers, even though they was plenty in, second time we went no hello or thank you from reception staff, ask about the cars twice everytime they say we be...More

Thank Mark N
Melanie J, Owner at Big Apple, responded to this reviewResponded 26 June 2017

Hi Mark, I'm really sorry to read your review that the team were rude and unhelpful. So I can look into the matter please and speak to the staff concerned can you let me know when you visited and roughly what time. If it's easier...More

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Questions & Answers
Simone B
29 October 2015|
Answer
Response from Melanie J | Property representative |
Hi... It tends to quiten down around 4pm. We close at 6pm and the kitchen closes at 5pm - hope we see you soon 😃
0
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