Hop Farm Family Park

Hop Farm Family Park, Paddock Wood: Hours, Address, Hop Farm Family Park Reviews: 2.5/5

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Closed until 11 Feb 2022

Hop Farm Family Park

Hop Farm Family Park
2.5
Temporarily closedClosed until Feb 11, 2022
About
The Hop Farm Family Park is Kent's major visitor attraction. Open everyday (except on special event days). Pay/play rides/attractions and more.
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2.5
1,276 reviews
Excellent
266
Very good
183
Average
174
Poor
188
Terrible
465

FamilyFromKent75
kent85 contributions
Dec 2021 • Family
If you have an event booked for hop farm, then be cautious. They cancel but DO NOT TELL YOU.

Booked to see Santa for my sister and her little boy last year. Covid obviously took a hit and events got cancelled and postponed. That bit I get and fully understood. Hop farm sent an email to confirm that our booking will be transferred to this year, same date same time. So all good… so we though.

So yesterday was the day, to see Santa. However, imagine the pure horror to my sister and her little boy that Santa was not there and the farm was closed. The devastation hit, sending tears all round.

I call hop farm, they tried to tell me it was my fault, that I should have checked their web page.

Absolutely nope! She then went on to say it was because of covid and nothing can be done.

So, I would have accepted that, totally understand events can change at short notice dieting these difficult times. However, we should have been notified.

So then today then manager get in touch with. And then tried to lie and say they sent email to cancel.

I assured you, they didn’t. I checked every mail box.

The strangest thing is, we was not the only family. Whilst my sister was there, there were several cars turning up also to see Santa. My sister spoke to a pub close by, and they said they had been inundated with families asking questions, and asking where Santa was. So clearly no emails were sent, otherwise all these families wouldn’t be turning up.

So be warned. Don’t book any events for this horrid place.
Written 13 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Julie S
1 contribution
Nov 2021 • Family
What an absolute shambles, paying £34 before even getting through the door, when half the rides are removed and half of the remaing rides not in operation.
The farm aspect was a joke with a few pigs and sheep and ducks. The pigs clearly in distress and fighting, to sum it up animal cruelty at its finest.
Left within an hour utterly disappointed with 20 tokens (£20) in our pockets unable to spend and unable to exchange back to pounds.
Never experience such unhelpful and uncaring staff in a so called fun family day out!
Written 21 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

smc58
London, UK4 contributions
Jul 2021
Anyone thinking of visiting this venue should take note of all the poor reviews rather than any good ones as they are very accurate in my experience.
Took our 5 year old granddaughter here in the summer holiday and although she was none the wiser and enjoyed the day we ended up spending £40 on tokens for rides, some of which cost the equivalent of £5 each, so the pot soon ran dry.
We felt sorry for some of the families with more than one child.
Tokens were being collected in buckets by the ride attendants, and judging by the amount in each bucket it was obvious that a fortune is being made but not spent on maintaining or improving the various activities.
Yes the crazy golf is free, but what a state its in!
Pitching clubs only as not a putter in sight, which is also potentially dangerous as balls are likely to be lofted into the air and hurt someone or worse.
Holes in the sides of the glass fibre courses allow balls to disappear inside and could surely have been repaired during recent lockdown periods when the farm was unoccupied using some of the undoubtable profits from previous years trading.
We then tried to get some lunch, only to find after queuing for 20 minutes that a lot of the food being advertised was not available, and again, the simple act of covering or obscuring the non available items would have med the ordering process much easier and quicker.
Having selected some alternative food we then waited another interminable time for it to arrive but as our granddaughter was becoming frustrated at the long wait we asked for a refund, as were many other people.
Most of the younger ride attendants were quite friendly and seemed reasonably happy despite the fact that no rotation was evident as seen at other parks, but many of the older attendants were surly or off handed or in one case being distracted from supervising the children by speaking incessantly on her personal mobile phone.
All in all it was a very disappointing day out and one which we will definitely NOT be repeating.
Written 15 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Scenic478703
Welling, UK1 contribution
Nov 2021 • Family
Honestly the worst family day out we have had in such a long time.

Price to enter was pretty reasonable at £3 per person however once in there attractions cost tokens (£1 per token) I bought 15 tokens and literally couldn’t even spend them all on my toddler as there was such limited things for them to do. I ended up having to spend half my tokens on sweets as they were non refundable.

All the attractions were in desperate need of refurbishment and were just dated.

Quite a nice outdoor park but probably more suited to the older children.

Very few animals and all seemed to be a bit sad and was not in the nicest enclosures.

Do not waste your time and go here. I wish I had checked trip advisor before!

Even if it was free I wouldn’t go back!
Written 14 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

pigletbev2014
Mayfield, UK25 contributions
Oct 2021 • Family
I was so looking forward to taking my grandchildren here but really disappointed.
The whole place needs a thorough refurbishment,we visited the museums in the oast houses such a dangerous place very little lighting I was very unfortunate to fall down a very dark unlit step ...We stayed for an hour and came home..
Written 31 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tom
Bexleyheath, UK1 contribution
Oct 2021 • Family
It’s a shame you can’t give 0 star reviews on Trip Advisor - but for Hop Farm it really warrants it.

We booked for our children to attend the Halloween event on the 30th October. The tickets said timing wise were between 3:40 - 5:10. We thought it was odd but assumed due to numbers of people attending you had your own slot.

Upon arriving at Hop Farm, the rude receptionist told us that they would be shutting at 4:30 - and to make the most of the half hour we would have there.

The ticket booth wasn’t open, the animals no where to be seen (it’s hardly a farm - more animals in Pets at Home) and the staff looked really depressed. The younger members of staff were chatty - but only to other younger members of staff. It was a disaster!

All in all, it is only £3 entry so you don’t have high expectations but come on - it is time they gave up and shut down.
Written 30 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pav K
1 contribution
Oct 2021 • Family
I don't normally write reviews but I booked tickets last minute then read the reviews...I almost cancelled my tickets. But I decided to go anyway and I'm glad I did, my 3 year old loved it! For £3 entrance not sure what people were expecting. We spent 4 hours there, there was loads to do for my toddler
Written 30 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

slaterlady68
Chipstead, UK40 contributions
Oct 2021 • Family
Absolutely awful, took our children for the Halloween spectacular. Spectacular was there was nothing there apart from a few pumpkins dotted around so the only thing you can do is buy tokens for the rides. Horrendous place do not go unless you just want to pay £20 for kids to go on a few rides.
Written 29 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hwol21
Buxted, UK15 contributions
Oct 2021 • Family
We visited the Hop Farm a few years ago for a Christmas event. Although Father Christmas and his Elves were excellent the rest wasn’t great, everything was dreary and run down.

We thought we would give it a go again with the hope that the farm area may have been spruced up a bit and there might be a bit more going on. Sadly we were disappointed again. The farm is very small and the pens very muddy and dirty. There were staff looking after the animals but to be honest the animals didn’t look in the best condition.

There were a few rides for the children which you pay to go on. The soft play area is free and the kids enjoyed it in there but there are not enough tables for adults to sit down. I’m the same building is the food counter. There is only one place you can buy food which offers burgers and chips etc for children. No sandwiches or anything suitable for toddlers. Staff were friendly and were working hard to get the through the very long queue for food and drink.

There is a large play area and bouncy pillows (you have to buy tokens to go on the pillows).
To be honest the whole place is very run down, the cheap fair ground rides are not very good and the food and drinks on offer are very poor.

I guess you get what you pay for at only £3 each to get in. We will not be returning.
Written 29 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Megan K
1 contribution
Oct 2021 • Family
How this claims to be a farm is a joke. Barely any animals there and the ones that were are in awful condition with unsafe enclosures (my son actually ended up inside one due to unsafe barriers and another was just left with the staff access door open!). Went today and it was so busy no social distancing, no soap in any of the soap dispensers, litter everywhere, toilets filthy. Its just full of rides that you have to pay extra for that aren’t worth anywhere near the price they charge. Went to see the paw patrol and it was just rushed through didnt even give me a chance to get a nice picture before they ushered us along. Avoid at all costs.
Written 28 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Hop Farm Family Park

Hop Farm Family Park is open:
  • Sun - Sat 10:00 AM - 4:30 PM


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