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Bay of Islands i-SITE Visitor Information Centre

The Wharf, Marsden Road, Paihia 0200, New Zealand
+64 21 289 0661
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Visited several times today, firstly for information regarding the Jazz and Blues Festival and... read more

Reviewed 1 week ago
Justine D
,
Devon, United Kingdom
via mobile
Impatient service

服务人员不够耐心,可能是我在关门前半小时到达。想预定一天去CAPE REGINGA的旅行结果没有成功,后来青旅的工作人员帮助我在官网定了,还更便宜。 I arrived there around... read more

Reviewed 3 weeks ago
Ting X
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Overview
  • Excellent57%
  • Very good33%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“site staff” (2 reviews)
Closed Now
Hours
Hours Today: 8:00 AM - 5:00 PM
LOCATION
The Wharf, Marsden Road, Paihia 0200, New Zealand
CONTACT
Website
+64 21 289 0661
Write a ReviewReviews (230)
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All reviews
"helpful service"
in 3 reviews
"great resource"
in 2 reviews
"site staff"
in 2 reviews
"helpful folks"
in 2 reviews
"departure times"
in 2 reviews
"book activities"
in 2 reviews
"convenient place"
in 2 reviews
"central hub"
in 2 reviews
"local sights"
in 2 reviews
"great place to start"
in 2 reviews
"south island"
in 2 reviews
"rock cruise"
in 2 reviews
"boat trip"
in 2 reviews
"new zealand"
in 6 reviews
"tours"
in 21 reviews
"leaflet"
in 9 reviews
"isite"
in 5 reviews
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1 - 10 of 206 reviews

Reviewed 1 week ago via mobile

Visited several times today, firstly for information regarding the Jazz and Blues Festival and secondly because of a lost phone. The gentleman, David?, bent over backwards to help - ringing around and leaving messages. Much appreciated. Please pop in and visit!

Thank Justine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 6 days ago

We are very pleased that you enjoyed your visit to the Bay of Islands and we are so pleased that you found your phone. We look forward to welcoming you back in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

服务人员不够耐心,可能是我在关门前半小时到达。想预定一天去CAPE REGINGA的旅行结果没有成功,后来青旅的工作人员帮助我在官网定了,还更便宜。 I arrived there around 4:30pm of July 17th, a lady with dark hair answer about my question. I came here try to book one day tour, at first she said just have 2 days tour, one day with bus and one day with...More

Thank Ting X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review the Bay of Islands i-SITE. We will use your review for staff training to ensure that everyone understands how to make sure visitors understand what is being offered to them. We are pleased you enjoyed your trip...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great place to book tours etc. the helicopter flight was amaizng...weather was a little wet but nothing stopped us having agreat experience in pahia.

Thank SpeedwellTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review the Bay of Islands i-SITE. We are pleased you enjoyed your visit to the area and look forward to welcoming you back in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 10 July 2018 via mobile

With loads of brochures set out on a clear circular counter and with extremely friendly and informative staff, it was a pleasure visiting the information centre for suggestions on what to do in the area and surrounds. A diverse curio shop completed the enjoyable excursion.

Thank Melissa-Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 12 July 2018

Thank you for taking the time to review the Bay of Islands i-SITE. We are pleased you found your visit helpful. We look forward to welcoming you back in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

Maxine for looking after us for all the questions and information we need during our stay in Paihia. She has booked our Hole in the Rock cruise and also booked our Waitomo caves and Hobbiton tickets whilst we were on the cruise.More

Thank Happy-Fam-Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 12 July 2018

Thank you for taking the time to review the Bay of Islands i-SITE and we are pleased everything worked out well for you. I will pass your thanks on to Maxine. We hope to be able to welcome you back to the Bay of Islands...More

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Reviewed 20 June 2018 via mobile

I-site staff was helpful in finding cruise, restaurants, and adventure activities. The site is on the beach, close to the spot where everyone needs to be at least once. There is a pier close by with boats and a helicopter.

Thank Notashlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 21 June 2018

Thank you for taking the time to review the Bay of Islands i-SITE. We are pleased that you enjoyed your holiday and look forward to welcoming you back in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

Nice info centre you will find all help you need to travel and visit the surroundings. They will also book rooms or trips for you.

Thank Marcvvdw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 19 June 2018

Thank you for taking the time to review the Bay of Islands i-SITE. We look forward to welcoming you back in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

The I site is in a great location on the water front with very helpful and knowledgeable staff. Lots of brochures, maps etc available.

Thank tekohiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 19 June 2018

Thanks for taking the time to review the Bay of Islands i-SITE. We are pleased you enjoyed your visit and look forward to welcoming you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

The New Zealand i-sites that we used were all extremely friendly and helpful. The i-site at Paihai was no exception. Friendly, knowledgeable and helpful staff that makes traveling so easy throughout New Zealand.

Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 17 May 2018

Thank you for taking the time to review the Bay of Islands i-ISTE. We are pleased that you enjoyed your visit to the beautiful Bay of Islands and look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018 via mobile

Have travelled all over New Zealand and have to say this centre failed to meet expectations. The two staff who were on the counter at different times both gave the impression they did not welcome any questions and were rude to my wife. We were...More

Thank karaka311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 17 May 2018

Thank you for taking the time to review the Bay of Islands i-SITE. Please accept our apologies for the level of service you received. We will use your review in our training to ensure visitors receive a warm welcome and our customer service skills are...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
638janeg
18 October 2016|
AnswerShow all 3 answers
Response from Kylie W | Reviewed this property |
Good morning, If you go to the information centre, they will be able to provide you with a map that shows you the hiking path to the treaty grounds, As for the ferries, these run every 1/2h and you pay your fee at the... More
1
Vote
terry846
17 December 2015|
AnswerShow all 5 answers
Response from Bronwyn1955 | Reviewed this property |
7.30am is a little too early as the I-site opens around 8.00am Hours: Summer (Dec-Feb) 8.00am to 7.00pm Shoulder (Mar-Apr) 8.00am to 6.00pm Winter (May-Nov) 8.00am to 5.00pm It would be the best place to organize trips... More
0
Votes
Lolli_Paul
16 September 2015|
AnswerShow all 3 answers
Response from silverthistle | Reviewed this property |
Hi Lorraine The is-site Visitor will have all the information you will need However look out for also Cape Reinga & Ninety Mile Beach with side trips included R-Tucker-Thompson Tall Sailing Ship Waitangi Treaty Grounds... More
0
Votes