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Open today: 8:00 AM - 11:00 PM
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Certificate of Excellence
Traveller Overview
  • Excellent47%
  • Very good34%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“adult pools”(178 reviews)
“private pool”(215 reviews)
“family pool”(62 reviews)
About
Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools at Polynesian Spa are fed from two...more
Closed Now
Hours Today: 8:00 AM - 11:00 PM
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Suggested duration: More than 3 hours
Contact
Hinemoa Street, Rotorua 3010, New Zealand
Website
+64 7-348 1328
Ways to Experience Polynesian Spa
from US$131.70
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from US$34.00
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from US$240.50
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from US$110.20
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Reviews (2,875)
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2,492 results
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1,182
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1,182
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308
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71
Show reviews that mention
All reviewsadult poolsprivate poolfamily poolhot poolslake poolsfamily areaoverlooking the lakemud wraprelaxing experiencevarying temperaturesaches and painschanging roomslake rotoruahot springswarm watercouple of hoursrainy day
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1 - 10 of 2,492 reviews
Reviewed today via mobile

We arrived at the Polynesian Spa about 5pm on a Saturday night and were lucky enough to get into a standard private spa straight away. I actually wish we had picked the deluxe private spa as we missed having the view. That being said, we...More

Thank dkia
Reviewed yesterday

The perfect activity for our cold and rainy day in Rotorua. We have kids so hit the family pools. Great little slide and good depth variation to keep everyone happy in the main pool. Two delightfully warm mineral pools. Pretty expensive, even though two of...More

Thank 2adults3kids2017
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded yesterday

Thank you for the review of your recent visit your family made to us. Great to hear you all had a good time. We do like to think our price is a good reflection of the product being received and for an unlimited amount of...More

Reviewed yesterday via mobile

WOW, what an evening we had relaxing in the Deluxe Spa Pools. The views are gorgeous, there are multiple spa pools ranging from 36 to 42 degrees- plenty for everyone to enjoy their own private area to bathe in. Highly recommended and we think the...More

Thank JasmineTOP10
Reviewed 2 days ago via mobile

Relax, chill and unwind. ‘Came here for a spa treatment with a friend to celebrate her 40th! A great place to come and relax in the thermal pools. I then brought my hubby and 12-yr old daughter for a Deluxe Spa Thermal Pool (private room)....More

Thank Cindy V
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded yesterday

Hi Cindy Thank you so much for your great review after your recent visits. We are so pleased to hear you decided on bringing your family back to experience the relaxing ambiance of the Deluxe Private Pools. We look forward to welcoming you all back...More

Reviewed 5 days ago

We enjoyed a 30 minute soak in the private pool. We needed it after a busy vacation. The staff were helpful and professional. The gelato in the cafe was allergy friendly and delicious way to end our afternoon! This is a must do in Rotorua!More

Thank Geeta D
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded yesterday

Thanks Geeta for your great review, we are so happy to hear you had a wonderful soak then tried one of our NZ made gelatos - perfect way to cool down after a hot soak! Hopefully we will get the chance to welcome you back...More

Reviewed 1 week ago via mobile

We had relaxing bath in private pool at Polynesia Spa. This is in the CBD area close to Rotorua museum. We had standard private room for our family . The room was private but no shade over the pool. The small changing area inside the...More

Thank simon5813
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded yesterday

Hi Simon Thanks for taking the time to leave us a review of your recent visit. I am glad to hear you had a relaxing time whilst here. We are looking into the ability to pre-book the private pools as we would like to give...More

Reviewed 1 week ago

A visit to Rotorua is not complete, without a visit to the Polynesian Spa. The three of us (including our 12yo) started with the 36C public pool, working our way to the 40C pool and then a quick dash into the cold plunge pool. Although...More

Thank C0nstantlyOnTheG0
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 1 week ago

Thank you for your time in reviewing your recent visit to us. We are pleased to hear our team took great care of you whilst you enjoyed our Signature Mud Wrap Treatments (yes they can get messy but the shower after is bliss right?). We...More

Reviewed 1 week ago via mobile

Must do the $50 luxury spa pool. You got the best view with 5 pools - different temperatures. Also family pool - a warm water swimming pool - very good for kids to play around. They provide locker and towel for the $50 one, so...More

Thank Sisiwkl
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 1 week ago

Thank you so much for your recent review of the Deluxe Lake Spa and Family Pool, we are so happy to hear you enjoyed your time here and experienced our award winning product. We look forward to hopefully welcoming you back!

Reviewed 1 week ago via mobile

It was wonderful soaking in the adult pools, the temperature differs from pool to pool and you can easily find on that fits your need, and if you get to hot there's cold showers around as well as plenty of drinking fountains to keep hydrated....More

Thank Yunas P
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 1 week ago

Hi Yunas Thank you for taking the time to review your recent time in the Adult & Priest Pools. We are thrilled to hear you enjoyed the varying temperatures and utilised the showers and water fountains to re-hydrate yourself! We hope to welcome you back...More

Reviewed 1 week ago

I am a senior citizen resident in N.Z. Monday 10 people in the whole complex. Not a busy day obviously. I have a gold card where in most places there is some discount. Not here. Renovations going on so an area off limit. Had to...More

Thank DianeDav
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 1 week ago

Hi Diane Where we do not offer a senior citizens rate, we do offer a variety of residents passes that can reduce entrance fees. The Front Desk Team are usually very welcoming to all of our guests so I am disheartened to hear this has...More

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Questions & Answers
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bdfuller
25 June 2018|
AnswerShow all 3 answers
Response from nadnerb638 | Reviewed this property |
Sorry but can’t answer this. my wife and I did the luxury exfoliation and massage. Amazing.
0
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barryjdean
3 June 2018|
AnswerShow all 2 answers
Response from Robert D | Reviewed this property |
Super easy , no need to book there is so much room and loads of hot thermal pools , you will truely love the experience
0
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Margaret A
15 April 2018|
AnswerShow all 4 answers
Response from Lynn B | Reviewed this property |
Yes you can
1
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