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Onsen Hot Pools

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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown, New Zealand
Phone Number: +64 3-442 5707
Website
Today
11:00 - 22:00
Closed now
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Hours:
Sun - Sat 11:00 - 22:00
Description:

Immerse yourself in the views, the pure waters, and the fresh mountain air,...

Immerse yourself in the views, the pure waters, and the fresh mountain air, as your mind and body surrenders to the deep penetrating warmth and gentle massage of our private pools. Housed in cedar-lined bathing rooms, complete with shower, changing area, breathtaking mountain views, and unique picture-windows that retract into the roof at the touch of a button. At night dim the lights and watch the southern constellations wheel past overhead!

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TripAdvisor Reviewer Highlights

Read all 960 reviews
Visitor rating
  • 669
    Excellent
  • 189
    Very good
  • 47
    Average
  • 17
    Poor
  • 17
    Terrible
Perfect, relaxing experience

My wife and I visited the hot pools as part of our honeymoon while we were in Queenstown. We were running 15 minutes late and the staff were so accommodating and friendly. They... read more

5 of 5 bubblesReviewed yesterday
Jake F
via mobile
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960 Reviews from our TripAdvisor Community

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Showing 939: English reviews
2 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

My wife and I visited the hot pools as part of our honeymoon while we were in Queenstown. We were running 15 minutes late and the staff were so accommodating and friendly. They checked to see if the spa was booked after us and because it was free they happily said that we would still recieve the full hour in... More 

Helpful?
Thank Jake F
Level Contributor
6 reviews
3 attraction reviews
5 of 5 bubbles Reviewed 4 days ago NEW via mobile

Wow this place is great. Me and my husband went after a day of walking around glanorchy. It was so relaxing. They are super private and you feel like your there on your own. I did get a little confussed with booking online but thats more me then them. The view is incrediable. Totally recommend doing this and buying one... More 

Helpful?
Thank nungholiday
Level Contributor
29 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

My partner arranged for us to visit onsen at dusk as a surprise for me on the evening of our 10th anniversary, just 2 days after he proposed... it was perfect to sit in the hot tub, in our own private oasis, surrounded by candles & champagne but to have the outside wall / roof peel away and reveal the... More 

Helpful?
Thank Emma M
Medford, New York, United States
Level Contributor
27 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We booked a private pool for the last night of our Honeymoon and it was the perfect way to end our trip. Much needed relaxation and retracting the roof to watch the stars was an amazing experience. A Must do while in Queenstown!

Helpful?
Thank Shane R
North Shore City, New Zealand
Level Contributor
28 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We booked a private pool as a treat after our Queenstown half marathon. And a wonderful treat it was. The steep steps weren't a welcome sight for our weary legs but the hot pools was amazing. Opening the roof and wall made for an incredible view of the shotover river and watching the jet boats. Soooo relaxing and great for... More 

Helpful?
Thank purplekiwi76
Christchurch
Level Contributor
57 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 week ago

The set up is superb, staff were lovely and we thoroughly enjoyed the experience. It's lovely to be able to retract the roof and one wall and watching the Shotover Jet whizz along the river below you is an added bonus.

Helpful?
Thank ChristchurchJules
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

This place is idilic and so relaxing!! It's that good I've been twice whilst staying in Queenstown!! The interior design is classy, up market and has a lovely sofa area to just sit and chill!! The staff are amazing and extremely friendly!! The hot pools area is clean and the changing rooms have all the facilities i.e. Hair dyer! The... More 

Helpful?
Thank Sharon R
Auckland, New Zealand
Level Contributor
45 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

Our daughter had gifted us a voucher for the Onset hot pools but not being great fans of hot water soaks I did not look forward to the visit. How wrong can you be? As soon as we went in the door the staff's professionalism was evident. Our private onsen room had an wide opening door and the water temperature... More 

Helpful?
Thank Kaye C
Level Contributor
8 reviews
3 attraction reviews
1 of 5 bubbles Reviewed 1 week ago via mobile

Amazing view, but spoilt but Spa number 3 not being able to turn off the jets (faulty switch) which meant for most of the hour the spa was heating up. I spent more time out of it than in, trying to cool down. I told the staff it was faulty... hopefully they pass it in. This is the first single... More 

Helpful?
Thank Scott B
Au
Level Contributor
17 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We visited as part of our wedding anniversary trip to NZ. We were picked up by their shuttle in central Queenstown on time and transported to the hot pools. The staff are very friendly and set everything up in the room so you can enjoy the hot pools and the great views. I would thoroughly recommend this facility if you're... More 

Helpful?
Thank Bardley

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Onsen Hot Pools and other visitors
2 questions
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Mentone, Australia
over a year ago

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?