We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Onsen Hot Pools

Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
See all hours
Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

read more

TripAdvisor Reviewer Highlights

Read all 1,013 reviews
Visitor rating
  • 711
    Excellent
  • 194
    Very good
  • 50
    Average
  • 17
    Poor
  • 18
    Terrible
So relaxing

My partner and I have here many times and we always had a great time. We've done both daytime and night time sessions and we loved both of them. If you are going there for the... read more

5 of 5 bubblesReviewed yesterday
Saria A
,
Sydney, Australia
via mobile
Add Photo Write a Review

1,013 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 990: English reviews
Sydney, Australia
Level Contributor
43 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW via mobile

My partner and I have here many times and we always had a great time. We've done both daytime and night time sessions and we loved both of them. If you are going there for the first time I suggest that you do a daytime session first because the views are amazing! The staff there are also very friendly and... More 

Helpful?
Thank Saria A
Brisbane, Australia
Level Contributor
99 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Very relaxing after a busy day. We got free transport. location is great with a view of the mountains. Staff was amazing. Thanks

Helpful?
Thank jas c
Level Contributor
8 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

I had an amazing time at the hot pools and everyone delivered exceptional guest service. Special thanks to Kat, who went above and beyond and made sure I enjoyed every second of my stay. If you visit Queenstown, this is a must do!

Helpful?
Thank Fernando O
Auckland
Level Contributor
217 reviews
84 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Wow what a great view of the Shot-over river, an open air, private spar experience. We opted for the Onsen by Lantern light package, lights, Bubbles, candles, water, ice cream and an hour in your own private pool to share with only your guest and the stars. An amazing experience. The facilities are really good and the staff very accommodating.... More 

Helpful?
Thank shazzzalongley
Cairns, Australia
Level Contributor
24 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Everything about this experience was delightful. My best mate and I went together as we were on a work trip and it was absolutely magical. For a mere $7 extra we were treated to a glass of champers and some chocolate (had a choice of other stuff but that's what we chose) as well as bottled water to drink whilst... More 

Helpful?
Thank AlliandCo
Level Contributor
13 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We had a very relaxing and enjoyable time at Onsen Hot Pools. It was a highlight of our trip, and you have to book in advance! It was very romantic, definitely a great honeymoon activity. The view of the mountains is amazing.

Helpful?
Thank James S
Los Angeles, California
Level Contributor
33 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 week ago

My friend and I absolutely loved our experience at the Onset Hot Pools! We booked online a few days prior to our reservation, which was easy and efficient. They also provide free transportation to and from the hot pools, which was nice. They leave right on the dot, so do be on time as they follow a strict schedule as... More 

Helpful?
Thank torychau
Chicago, Illinois
Level Contributor
30 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

My husband and I went with my parents at sunset. The nighttime air is cool, and the pools are hot, which feels great. You can look out at the mountains and star gaze while bathing. The decor is minimalist but soothing.

Helpful?
Thank GotMilkanie
Adelaide, Australia
Level Contributor
23 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

This was our second visit to Onsen Hot Pools. The staff are always abundantly pleasant. We messed up our original booking and they were very helpful with re-arranging, even though some snow in the area caused a power outage that saw them have to re-book a whole days' worth of appointments. The view to the Remarkables is lovely at any... More 

Helpful?
Thank tmiller1079
Auckland Region, New Zealand
Level Contributor
17 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

What a fantastic place! From the minute you walked in, there was a feeling of luxury about the place. The view from the spa was stunning and how it was all set up was great. One recommendation would be to maybe have a timer or clock in each room - we heard the 10min knock the staff gave on another... More 

Helpful?
Thank Jacqueline M

Travellers who viewed Onsen Hot Pools also viewed

Queenstown, Otago Region
Queenstown, Otago Region
 
Queenstown, Otago Region
 

Been to Onsen Hot Pools? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Onsen Hot Pools and other visitors
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Onsen Hot Pools staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?