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Onsen Hot Pools Retreat & Day Spa

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
Review Highlights
Very relaxing

The experience we had at Onsen was amazing. The staff were so friendly and helpful, and the pool... read more

Reviewed yesterday
Olivia S
via mobile
Pure Relaxation

After all the adventure activities you can do in Queenstown this is a nice change. We were picked... read more

Reviewed 1 week ago
Susan W
Adelaide, Australia
Read all 1,196 reviews
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While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Closed Now
All hours
Hours Today: 9:00 AM - 10:00 PM
Suggested Duration: 1-2 hours
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
Write a ReviewReviews (1,196)
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1 - 10 of 1,171 reviews

Reviewed yesterday via mobile

The experience we had at Onsen was amazing. The staff were so friendly and helpful, and the pool was very relaxing. We had an incredible time.

Thank Olivia S
Reviewed 1 week ago

After all the adventure activities you can do in Queenstown this is a nice change. We were picked up at the exact time indicated. We did the spa followed by the massage and everything was explained to us when we arrived. It was extremely relaxing,...More

Thank Susan W
Reviewed 1 week ago via mobile

Coming from the main road you can hardly believe what is hidden just a couple of footsteps down... such s tranquil space with beautiful views over the shotover river where you can watch speedboats- whether you like the noises of them or not this place...More

1  Thank BinaNZ
Reviewed 1 week ago

A really great idea to have this available. The service was faultless and it is a beautiful location with a view. They even provide a candle and snacks. However, being in the tubs felt quite slimy so it deterred my partner and I from having...More

Thank rachhyy
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Thank you for your recent review on Onsen Hot Pools. It is great to hear that the setting and service were faultless. As our tubs are all exposed natural cedar, the water causes the wood fibres to come away from the timber - what you...More

Reviewed 1 week ago via mobile

My partner and I attended Onsen during our 4 day stay in Queenstown. We were lucky enough to experience the 1 hour hot pool, the tandeki and the massage. During our month long stay in NZ this would have to be in our top 3...More

Thank Claire C
Reviewed 2 weeks ago via mobile

The Onsen Hot Pools met our expectations.fantastic facility overlooking the Shotover River just outside of Queenstown. The package deal was excellent and for the full indulgence have a very relaxing massage.

Thank Robert H
Reviewed 2 weeks ago

I love candles. My husband booked this as a little surprise when we had a short stay in Queentown, I was glad as I know he had to book it 2/3months in advanced. Had a 2hour (?) hot tub and spa treatment . Small bottle...More

Thank Sandy R
Reviewed 2 weeks ago via mobile

Make sure to book well ahead as these guys are booked solid year round. Then call them and find out when you can get the free shuttle from queenstown as they are a good 15 minutes and $35-40 taxi ride from queenstown centre. Once there...More

Thank Elvira N
Reviewed 2 weeks ago via mobile

Warm friendly greeting. We booked for. 7:00pm hour soak with a drink and snacks. A few minutes wait before our time in the comfortable waiting area. You could even charge your phone there if needed. The room is spacious with a wooden hot tub and...More

Thank avb13
Reviewed 3 weeks ago via mobile

I can last year and loved it. Went again this year twice, first day time and the next day at night. Both times were Amazing!!! The staff are fantastic. The view are wonderful. I can definitely say I am going back again!!!! Best place to...More

Thank Kelly-Ann94
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Questions & Answers
Kay K
19 September 2017|
AnswerShow all 2 answers
Response from ustripfeb2010 | Reviewed this property |
Hi Kay K, probably contact them directly, I imagine it would be dependent on when sunsets are at that time of the year. Your visit to the pools will be amazing no matter what time you go!
6 August 2017|
Response from Hayleigh R |
we had the sunset to evening slot at 530 mid august. to be honest this was the perfect timing. not to mention the views during daylight hours.
6 August 2017|
AnswerShow all 3 answers
Response from TravelSer8 | Reviewed this property |
I agree with shazzzalo, we have done night session and it was great but if its cloudy and no stars, you will be starring at pitch dark