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NorthEast Coachlines

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Review Highlights
Do not recommend

Reservations severely lacked phone etiquette, professionalism and were extremely patronising. The... read more

Reviewed 4 August 2018
Kacie L
via mobile
Poor customer service

Bus driver was fantastic, but phone operator could use some basic customer service training. Very... read more

Reviewed 22 September 2017
reindeer7922
,
Ho Chi Minh City, Vietnam
Read all 3 reviews
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Traveller Overview
  • Excellent33%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible67%
3 Aug 2018
“Do not recommend”
21 Sep 2017
“Poor customer service”
About
North East Coachlines offers dynamic touring packages with great value accommodation included to discover the Ovens & King Valleys, Rutherglen or even historic Beechworth along with the Victorian High Country. Whether it is a family cycling holiday...more
Suggested duration: More than 3 hours
Contact
Wangaratta, Victoria 3677, Australia
Website
+61 1300 781 221
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Reviews (3)
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Reviewed 4 August 2018 via mobile

Reservations severely lacked phone etiquette, professionalism and were extremely patronising. The Itinerary was confusing and misleading as it stated accommodation for one night which was expected, but was apparently not included to begin with which I found out the day I got to the ski...More

1  Thank Kacie L
Darwin0, Manager at NorthEast Coachlines, responded to this reviewResponded 13 August 2018

No worries Kacie L, we changed your itinerary due to you being sick, we moved as per your request. We admit it was a scripting error on the initial itinerary. New itineraries where issued to the email provided, with the correct booking request & inclusions...More

Reviewed 22 September 2017

Bus driver was fantastic, but phone operator could use some basic customer service training. Very rude and condescending on the phone.

1  Thank reindeer7922
Reviewed 19 August 2014

Thanks to Wade & Dale for the trip out to Falls Creek. It was a very easy service to take. Booked on line and was seamless service. Picked up at airport and then off to Falls Creek. Takes about 4.1/2 to 5 hours and we...More

1  Thank AndyHall1961
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