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About ABC Travel & Tours
ABC Travel and Tours has more than 16 years’ experience in the travel and tourism industry and specialises in sales for the north Queensland area, particularly the Whitsundays. Our 4 local travel experts are uniquely positioned to match each customer with the boat, plane, bus or train best suited to them as well as offering advice on further travel in Australia and New Zealand and free local attractions in the Whitsundays region.
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Tee wrote a review Jun 2020
1 contribution
Horrible I don’t recommend. Pathetic customer service. Don’t bother paying that extra fee for insurance because it doesn’t matter how far in advance you cancel you’ll be luck to get 100euro back from the trip. They will come up with outrageous fees you have to pay to cancel even with the highest insurance they have. Then if they don’t like your tone they refuse to cancel your flight.
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Date of experience: June 2020
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Christoph wrote a review Oct 2019
Upper Austria, Austria3 contributions
We booked our 2-night trip with saili gwithsundays.com and did the rest of the organisation (Check-in,...) with ABC travels. It all went well and without any hassles. A great shout-out to our captain Dave und our host/chef Cosmo. They did a fantastic job! I could not imagine better company on a boat trip. They were funny, engaged and eager to make our time worthwhile. Dave knew the area very well and took us to beautiful places. Also the fact that we've been at Whitehaven Beach before everyone else, was fantastic. The food was delicious but unfortunately always too much. At least the fish could benefit from it in the end ;) Would totally "sail" again with Dave and Cosmo (and ABC Travel)
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Date of experience: October 2019
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L_heap6 wrote a review May 2019
Oxford, United Kingdom60 contributions10 helpful votes
My boyfriend and I went on the 3D/2N tour of the Whitsundays aboard the Powerplay. Good things first. Tina, our trainee host, was lovely - really friendly and smiley - and it felt like she went out of her way to make our trip pleasant and comfortable despite it being her second outing on the boat. So, thank you, Tina. Secondly, the food, which was abundant and actually really tasty. We had snacks and nibbles coming at us almost constantly, which I think is a great thing in anyone’s opinion, especially when there isn’t much else to do. Okay, that was my first dig, now here comes the rest... What comes to mind when you hear the word ‘host’? Welcoming? Warm? Caring? Friendly? To say our host wasn’t nice is an injustice but that opinion is based on a cumulative ten minutes spent with her throughout a 3 day tour. She only interacted with us when it absolutely couldn’t be avoided and some of the time I didn’t even know where she was. How does one manage to hide on a small boat? She’s obviously perfected the art over the years. On every other tour I’ve ever been on, the host, or whatever you want to call them, is eager to give out information; wants to share their passion about the beautiful landscape in which they have chosen to work. Not this one. Maybe give the curious amongst us something to think about on during our hours of roaming the sea. How the islands were formed, how they got their name, who discovered them, any shipwrecks or other exciting stories? ANYTHING. If that’s too much of a stretch just stick to the basics - let us know where we are going, what the plan is for the day, how long will we be sailing for? For example it would have been nice to know that after leaving the marina on the first day we’d be sailing for over four hours straight rather than allowing us to constantly hope that we’d arrive somewhere and get to stretch our legs at any moment. The one informational speech that was delivered to us was on the topic of Whitehaven Beach and was not only relayed with complete lack of enthusiasm and conviction, it was factually incorrect. Pray tell how the sand from the beach was used to make the first telescope lens when said technology was invented in the 1610s and Australia was only discovered by Europeans in 1770. Hmmmm. The skipper was also somewhat off. We would flit from providing useful information about the wildlife to scolding me for not having been given a wetsuit, rolling his eyes and muttering under his breath. This I can deal with, but the misogynistic ‘jokes’ about female passengers getting naked and frequent other lude references, including a loud conversation about a male passenger’s genitals, were a lot harder to overlook. My final complaint is in relation to the Ecotourism certificate that is proudly displayed in the boat’s cabin. I think they’ve fallen into the trap of trying to win round (ignorant) customers by doing what all misguided tour companies do - feeding the wildlife. A few local birds of prey were given steak and fish were given leftover white bread to entice them near the boat - the same white bread that we humans are advised to avoid due to its lack of nutritional value, so I dread to imagine what effects it has on the members of a delicate ecosystem like this. Not only this, feeding animals also sways them from their natural behaviours and instincts, which should make any environmentally-aware tourist uncomfortable. The crew members also completely ignored their own recycling system and threw rubbish in whichever bin was closest despite the labels dictating the type of recyclable it should contain. I really don’t think there is any excuse for this other than sheer laziness. Recycling is incredibly easy. My other pondering, neither positive nor negative, is that we had 12 passengers on our boat and it felt a little cramped at times. I can imagine it’d be nigh on unbearable if we were at full capacity of 18. Just something to consider. Overall I am happy to say that my lasting memory from this tour will be the undeniable beauty of the islands, especially the vast expanse of Whitehaven Beach, and some great snorkelling, but I would seriously consider your options before parting with a fairly large sum of money, as I’m not sure this company deserves it most. In fact, the more I think about it, the more I err towards the conclusion we spent a lot of time and money on a drawn out return excursion to a beach and a lot of the time I was bored, to be perfectly frank. Wouldn’t repeat and wouldn’t recommend.
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Date of experience: May 2019
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